BAI GIANG CONG TAC XA HOI

Khong chii Si rang nghe
Nghia la ngudi nghe klaing chu nghe vi nhu khi ban vita nghe vita
chuyen kenh vO tuyen va tra lai: "The a?" mot Mt eau ban có the hOi lai
ngudi noi: "Anh dang nth gi nhi?"
Gra ye rang nghe
Thong tu nhu tren , ngudi nghe khong linh hei nhung dieu Wide noi ra.
Ngtrai nghe có the nhin thong vao ngudi noi nhung tam tri thi khOng he tap
trung vao ngudi noi.
Lang nghe co chip !cc
Mari nghe co nghe it nligt met phan nao do duct noi ra. Tuy nhien
phan it nhigu nghe dude do co the dan den nhung ket luan sai lam do chna
hieu het va bleu thing Y cua ngudi noi. Ket titan sai Mm con co the do ngudi
nghe chi tap trung vao phan Ma dung hoac phan cam the. Ngudi nhan vies
CTXH khong the cho pilot) minh thigu chti hoac thien kien dAn den suy
then khi cm tv $7 sang be nhung thOng tin can thief nhung khOng phu hap
vdi kien cua minh.
Lang nghe ttf tap trung
Ngubi nghe co nghe thong diep cua khach hang, tuy nhien lai to ra
qua set sang d6" tap trung tim cau tra lai cho nen co the ho qua met phan
thong diep cua khach hang.
Lang nghe co dong cam
Mac dich cua ngudi lam cling the xa het la phai phat trien cac ki fang
nghe de tra thanh met ngudi nghe hi& d6ng cam, nghia IA phai biet chinh
xac khach hang cua minh dang cam nhan thaty gi, ha dang suy nghi gi va
phai de y. dgn cac chi tiet hen quan khac.
Nhting hanh vi phi ng6n ter hong ki nang lag nghe
Th6' hien nhfing hanh vi tich cue trong khi tang nghe IA ki nang thiet
yeti Op phan tao dung long tin vdi khach hang. NhUng hanh vi tich cue
nay khong chi la nghe nhung lei noi to phia khach hang ma no dOi tuai
ngudi lam tong tac xa hoi Mon no hp tim tOi de hieu them nhiing nghia,
cam gist va hoan canh gan li .gn von lai noi cua khach hang. De dat dime
nhcing ki nang nay, ngudi lam cling tae xa ho , i phai chit Sr Lang nghe Wan
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