BAI GIANG CONG TAC XA HOI

Cau hai dank gia de khach hang din ra danh gia cua minh. Trong
twang hop nay la m'et danh Ma vg kg hoach va viec thin hien lie hoach. Vi
du vg each (tat eau 116i danh gia: "Theo thang diem tit 0-100, anhichi danh
gia minh dang giao flip o mile dO nao?", "Chi van cho rang el-long chi la
nguyen nhan duy nhgt gay ra van de?".
Bang 1.2 la met ma hinh giai quye't van dg vol cac vi du vg vi0c tip
dung cau hOi Socrat. Cac ban co the dung m6 hinh nay nha met chi dan vi
cac bUac clnia hoan chinh. Dan dan, nhan vien CTXH se cam thay quen
thuec va thoai mai han trong viec sit dung cac cau hot. Khi dude ad dung ea
ki thuat, ening giup khach hang xac Binh van dat ra muc Lieu, tham
khao cac lua chin, va danh gia lien trinh. Tel ca cac ki nang tren deu co the
dude hoc de sit dung trong Wong lai.
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Giai doan 1. Meta yen de
A. Chu had chinh gin
Dieu gi khien ban tai day?
Van d6 caa ban la gi?
Dieu gi da thay dOi cuOc song ala ban khien ban quygt dinh tim kiem sit giOp dd Et day?
Tai co the giUp nInt the nao?
B. Call hdi phan rich
Theo ban nguyen nhan coa van de la gi?
Dieu gi khign ban nght do la nguyen nhan gay ra yin de?
Trong tinh hueng nao thi tinh hinh tra nen tat han?
Giai doan 2. Cgng tic ding dank gia yen de
A. Cau hoi gpl nhd
N6 xay ra khi nao, a dau, trong di4u kien So?
N6 xay ra thiteng xuyen nha the nao? Ai co lien quan?
Khi nao no it xay ra nhat?
B. Cau tufa [Man tic!,
Ban thay dau la nguyen nhan chinh caa van de?
Tmh hudng, dieu kien nao khien no tra nen tett tei to km?
Bang Chung So cho thay dieu do?
C. Cau bed than gird
Van de cua ban c6 gigng
Van de caa ban gidng va khac nht.r the nao?