BAI GIANG CONG TAC XA HOI

1. Khach hang: Gan day tai cam thgy to lang. That la kh6 thite
day va di lam nhung du sao tai clang da co" de lam dove digu da. Tea thay a
nhA con tai to hdn.
Cgp (10 1: Doi khi ban phai mien Wong lam digu do.
Can du 2: Mae du ban thay that la kh6 de day va di lam, ban da lam
&roc digu do.
Can .10 3: Ban eo ye nho la rat higu ban than va sty lo Tang anh
khong dgn ban nhu thg nao. Ban nhan thay rang di lam vigc, rot cue ban se
cam thay tot hdn cho nen ban da gang sac a day va di ngay ca khi ban
khong hg muein.
2. Khach hang: Lilo nao tea cling phai tv len day cot. Moi thu tai
dOng dgn clau clan dgn that bai. Gia dinh roi be tea va tai chuan bi mat viec
vi Ong chit khOng tin COL Ted can c6 the lam hang nhcing gi nth. Digu t8i to
gi co the xay ra nUa?
Can di?' 1: Ban can tham gia vao nhorn tro gitip.
Can c1.5 2: Mac du có rat nhigu digu quan trong trong cuee song cua
ban da dien ra khOng tot dep song it nhat la ban da dung cam dgn day va
tim kigm sv gitip do.
Can do 3: Vai tat ca nhung digu tai to nay xay ra trong cuQc sag dm
ban, BM thgy ban c6 the mugn to be moi thu nhung ban da khong lam nlnt
vay. Thay vao do ban da san sang tim kigm so gitip do va ea tim each dg
giai quy'gt van de. Ban phai la noel rat dung cam mdi co the lam dune digu
JO, va vi thg tai ton trong ban.
Luyen tap
Lam viOc ding mot ban khac d' tao ra phan ling than cam a cap do 2
va 3 cho nhung van dg sau &in khach hang:
1. Dave la mat Chang trai 30 tugi. Anh duct than down IA bi benh qua
lo lang, can benh nay anh da trai qua trong slat 15 nam qua. Anh
nOi: "Toi qua met mOi vi lac nao cling cam thay lo au. TIM lo Fang vg
tete the, nhung tea mugn anh bigt rang tea khong to bO. Toi san
sang thil bat ki gili phap nao anh din ra".
2. Khach hang: Ch'ing tai la ngoei nghign cOng vigc. Chung tOi co hai
dila con. Toi phai cham son chting va lam tat ca cOng vigc nha. Toi
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