BAI GIANG CONG TAC XA HOI

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dat duoc nhung gi ho mugn co. Neu moi ngudi khac cleu lua d61, tai sao ho lai khOng dude? Muc tieu dieu tri la cham &fit so dgi tra bang each trai nghiem vdi nhfing tai pham khac cling thang n6i dal Trong nhfing tinh hugng nay, ho kh6 co the der tra duoc bdi vi nhiing ngudi khac trong nh6m se nhan ra digu doi tra ngay tric khac. 9. Sy doe tan. Tei pham tin rang by la ngudi c6 mot khOnghai va xiing clang duoc d6i dai dac bier Bch ho la ngUdi dac brat, by dung tren luat phap va khOng phai IA dgi Wong cua chc their luat va nhung quy dinh go 66 nhu nhung ngudi khac. Sue manh ca tinh eim by rift 16n xuat phat tit nigm tin cho rang minh la ngtidi duy nhat. Moe tieu digu tri la cho ho xem nhiing ngudi "binh thuang" xU 11 cac tinh hugng song vdi su dep de va gian di nhu thg nao. Bang each xem nhfing ngudi khac, tpi pham von hay to chi trich se nhan ra dude ho cling ca nhung thigu but nhu ngudi khac. 10. Lap trdeing la mat nan nhan. Tai pham to xem minh la nhUng nan nhan khgn kh6 bon nhung nan nhan khac. coo di:il da khOngding bang vdi ho. Ngu ngoai ta chi bigt nhfing digu t6i to Lung xay ra vOi ho, ho se vien ed d6 hay tham chi hoan nghenh hanh vi pham Oahu cim minh. Ho khOngchiu trich nhiem gi ca cho nhung hanh clang cua ho va luon luon d6 tai cho "he theng quan lieu" da khien by trO thanh nhiing ngttbi nhu ngAy nay. MOt s6 them chi con vien den nhung giai thich tarn Ii hoc va xa hai hoc nhu la ho lOn len trong "mOi twang ngheo kh6" d@ bao ye cho boat do, ng cua minh. Muc tieu (lieu tri la trung hOa lap trttang nan nhan bang each xem xet nth:Mg gi tOi pham da chop lam, nhUng rui ro mao him ho cO, va nhung dong gap cua ca nhan vao Minh vi pham phap. 11. Sat egng nhAe. CnOc song chi la den hay trAng, c6 hay khOng - khong co nhfing vOng xam. Tai pham tin rang nguti ta hoac se ling tra hoac phan dal ha. Phu nu thi khOngdang tin clay. Canh sat thi Men ]lion chi mugn lam ton thuung cho ho. Mac tieu la dtta stf chti y cua khach hang vao nhilng ngoai le von lutin xay ra trong nhiing suy nghi den va trong nay. 12. Thigu ski sang suOt. tai pham phan nan la ho thigu nhiet tinh. Ho khOngsari long lam gi ma ho cho la to nhat hay ho khOng d6ng tinh nhung can cu va ski tin than, ding vOi con dau than kinh la nhfing chu dg n6i bat thang dune dua ra cre tranh song cO trich nhiem. Thai da lA "Neu tOi thich digu gi, digu d6 la tgt. Neu tOi khOngthich, ctigu do la xa"u". Muc 186
dich dieu tri la chi ra rang khach hang c6 rat nhieu sinh lye a lam nhung gi ho thyc sy muein lam, dac Met la khi dinh liu vao nhfing hoat deng pham phap. NhOng khach hang nay dine gidi thieu khai niem "sy n6 lye" mdi — lam nhfing gi ban killing main lam va doi khi eo tranh lam nhung gi ban mu6n lam. 13. Midi niem so Khi tei pham nhin Way nhUng gi ho muOW, cai do se tot bang cat cua ho. ThOgi6i no tei pham. Ho hi vong &doe moi this bai vi ho la ngudi qua quan trong. Neu ho khong dude cho, ho se lay di ma Chang can hOi bat vi do la cal ma ho sa luau. Niue Lieu dieu tri la khien ho chap nhan rang khOng ai no ho ca, dac biet la gia dinh va ban be. Khach hang }Mai hoc dd chap nhan va tran trong nhung ranh gidi xa hei cua ho. 14. VA dieu cuoi ming. Ban chang bao gia c6 the dam bao chat chAn tdi pham Bang nghi gi, tharn chi ngay khi ngudi do clang d trong Lu r6i. Khi lam viec vol khach hang thuOc he thong phap luat, nhan vien CTXH tap trung vao nhung 161 to duy nay va nhung 16i W duy khac nua (hay nhung moo mO duy) va xem xet nhting 16i do &toe vien ra nhd the' nao dd bao chtaa va duy tri hoat &ling pham phap. Khach hang ghi chop lai nhung suy nghi khong thich hop va nhung tau ty thoai cua minh, xac dinh nhung 16i to duy cu the ma ho co, va thay the bang nhung each suy nghi va ty thoai cap tien hon. Phdong phap tiep can ve to duy khac la khuyen klatch ho suy nghi ve nhung nan nhan cua ho. Bang each tap trung vao xem xet each cam nhan va cu xd oua ngudi La sau khi bi bi6n thanh nan nhan, khach hang doi khi ce &roc sy cam thong nhieu hen vdi nan nhan cua ho va tra nen mi6n curing bon trong hanh vi pham phap cua minh. Chi thai gian mOi cho Met lieu c6 sy thay d6i thus sy dude hay kheng. Theo led cua Mottonen (1987), nOu ban la met teii pham, - "ban chi co ha sy lya chon - thay doi - c3 tiep tut pham phap - hay ty ta. D6 la each song 666 ban, hay nghi ve dieu d6". Thifc hanh Hay lap nhOm ba ngudi vA guyed dinh xem ai la nhan vien dieu tri, khach hang va met ngodi quan sat. Hay doe v6 mot s6 trudng hop, chip ra met twang hop va (long kich phan vai. Xhe dinh nhang hoat deng can lam trong cues phOng van dau Lien va dua ra met guyed dinh tam thai ve nhung viec ban can day cho khach hang biei de xoay xa nhung kh6 khan cu the 187
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
Page 133 and 134: i rei loan se tang rei loan hOn neu
Page 135 and 136: Kithuat tang curing ban nga Duct tr
Page 137 and 138: Buac hai caa qua trinh la tao ra ma
Page 139 and 140: Rimm va Masters (1974) da dua ra me
Page 141 and 142: ttdc mall de gifi tri bang 10 diem
Page 143 and 144: ngoi tntec may vi tinh chdi tro chd
Page 145 and 146: KT thuat sir dung quan he sang tac
Page 147 and 148: C: nhung ket qua lie cam giac va ha
Page 149 and 150: can co them kinh nghiem vg thi cit"
Page 151 and 152: Kith* xe-p hang sythanh thao va tho
Page 153 and 154: "Li thuyet nen tang cua liOu phap 1
Page 155 and 156: chicle thigt lap gitta nhan vien CT
Page 157 and 158: 5. Tao ranh glad 6. Tao bat can ban
Page 159 and 160: de hei one thanh vien gia dinh ye 5
Page 161 and 162: To bgt can bang (bat toting xting)
Page 163 and 164: KT thuat ma to yin dg De Jong va Be
Page 165 and 166: lam viec gi khac biet khOng?" hoac
Page 167 and 168: khang thgy. Digm math chgt a day la
Page 169 and 170: h6a khac nhau. Tam yen P6 nay bao g
Page 171 and 172: Ch uang 5 PHAT TRIEN KT NANG D61 PH
Page 173 and 174: nghiep dude trubng nay!", thi khach
Page 175 and 176: Trong dot digu tri ba, khaeh hang v
Page 177 and 178: Bai tp ta la nguy cd th \lc su vdi
Page 179 and 180: nhdc dinh to tit. Khach hang c6 ngu
Page 181 and 182: Theo Lewis uez dthzg szt (2002): "K
Page 183: Murphy —"n6u co gi co the sai lam
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
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103. Preston. J. (1998). Integrativ
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132. Sherman, A. (1973). Behavior m
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Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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