BAI GIANG CONG TAC XA HOI

6 có the gap khO khan trong khi giao tigp vdi ngudi khac gidi. SU dung me
hinh tam li Wing hoc, nhan vies CTXH cling co the gilip khach hang cila
minh xac dinh duce cac co chg tii ve ma khach hang dang sit dung dg' del
mat vdi thg gidi xung quanh minh, ang thdi kham pha xem lieu nhiing cd
chg to vg nay mang Lai loi ich gi cho ban than khach hang.
Trong hop &Ong to van cling can phai ghi re seibutii tit van can thigt de
co the dat dude muc Lieu hoac giai quygt /Woe van dg. Frau hgt cac trung tam
to van gang tong va to nhan deo sit dung hinh ante tri lieu ngan han, trong
do gidi han s6 Ian to van la tit sau dgn tam lan. Trong sugt sau dgn tam Ian
to van nay, khach hang va nhan vien CTXH tap trung vao rime tieu hoac van
dg ma khach hang da xhc dinh. Trong nhigu tritang hop, trong sugt sau dgn
tam lan tit van có nhung tign trien (Ling ke trong viec gidp khach hang dat
chide muc tieu hoac giai quygt clitoc van de. Vi du met cap vd cheng mugn
giao tip vdi nhau met each co hieu qua hdn thi can phai dat dude nave tieu
nay trong sau can tam both to van. Digu nay cling dung vdi ode muc tieu
khac, vi du nhit hoc quan li ngan sash chi tieu 06 hieu qua hdn, lap kg hoach
cho sV nghiep, cai thigh mei quan he gifia b6 me va con cai.
D8i khi van dg hoac muc tieu ma khach hang dg ra khong the dat
duct trong veng sau dgn tam bugi to van. Trong truang hop nay co hai sV
Iva chon cho nhan vien CTXH va khach hang xem xet Iva chon. Su chon
thit nhat la tang them hai hoac met s6 Mi .& to van nua. Rat nhigu t& eh&
c8ng Ong va to nhan ap dung Iva chon nay. Trong triteng hOp s6 buei to
van khong the keo dai them thi nhan vien CTXH va khach hang sung ban
bac de di dgn mot kg hoach de sau khi cham dtit hdp d8ng khfich hang van
co the to than van Ong de dat dude rave tieu hoac giei quygt dttOc van dg.
Trong kg hoach nay co the co cac hoat Ong vi du nhtt doe sach vg to gili
quygt van dg tham gia cac chueng trinh gido due trong ding demg va met se. hoat do, ng khac.
Chi phi cho dich vu td van cling co nhigu mite. 6 my met trung tam
to van ding tong to van mien phi cho khach hang, dac biet la cac dich vu
danh cho tre em va gia dinh, trong khi do có met so trung tam, vi du nhtt
cac trung tam to van cai nghien ma tuy va rum" cling co cac mite chi phi
khac nhau cho the dich vu. COn trong truong hdp khach hang phai tra chi
phi dich vu thi muc phi thuang dttoc tinh dVa tren thu nhap binh quart dm
khach hang.
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