BAI GIANG CONG TAC XA HOI

hita se thkic hien cac dieu khoan caa hap deng bang ligt kha nang caa minh.
Chinh ban than hap clang va nhUng trai nghiem trUdc day dm khach hang
trong cac hap .dgng khac se gitip khach hang that hien lai hfia caa minh.
Khi dgng y hap tac vai nhan vien CTXH, khach hang cam kat se cling nhan
vien CTXH n6 hie de cat thien chat Mang cuQc sag. Thuat net. ca ban
mang tinh chat quyet dinh a day la "n6 lac", vi de dat chtac muc tit.' dm
minh khach hang phai thvc hien met sOnhiem vu nhat Binh.
MQt hop dong to van glop thue thi va duy tri cam ket caa khach hang.
Cang nhtt cac hap clang khac, hap clang tu van &A trong den tinh nghi8m
the trong cam kat caa khach hang vdi nhan vien CTXH va tai sao khach
hang phai tuan tha hap clang ngu mu& dat dude kat qua nInt mong muon.
Kho khan cua nhan vien CTXH la khi phai lam viec vai nhang khach hang
khong có Ming Iktc,•nhung ngnai ma vi bat ki li do gi cling khong mugn hanh
&Mg de thay clei cuoc song oaa minh. Ban than hop deng khong the giai
quyet &lac van de Mating no se Map rdrac nha khach hang ye tinh nghiem
tut cua digu khoan ma ho da earn ket vai nhan vien CTXH. Nhiing khach
hang nao co gang n6 Luc de thus thi cam kgt caa minh se la nhung ngtiai
thanh ding trong viec cal thien cuQc song.
Khi met khach hang phai dea mat vei nhigu van de thi anh to va nhan
vien CTXH can Iva chon de tap trung xf.t Ileac van de co the giai quygt dude
trong that gian ngan nhat. Cam giac thanh cong ma khach hang co duqc
sau khi giai guy& dude van de day tien se Ian truyen va anh htiang den
viec giai guy& cac van de tiep sau do. NM each khac, doi vol met ca nhan
hoar mot gia dinh gap phai nhieu van de thi can phai giup h9 dat dude
thanh cOng trong met van de nao do tang earn tang tot trong qua trinh tu
van. Ngu khang lam duct dieu nay, khach hang có the cho rang nhang van
d6 cua ho la nhang tra ngai khOng bao gid co the vttat qua duct va viec nay
se clan den tinh trang than nan, tuyet vong. Day co the la nhung lido dan
den viec khach hang bluing xuoi va ngiing hap clang to van.
Cac y6u t6 eau thanh mot Flip d6ng
N6i chung mot hop clang tu van can co hau het cac yeti t6 sau day:
1. Cac muc tiou cua khach hang dude xep theo trot tq ttu tien to van
de quan trong nhat den yin de it quan trong nhat.
2. Cac budc hanh Ong hose cac nhiem vu ma khach hang can that thi.
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