BAI GIANG CONG TAC XA HOI

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Sau khi khach hang da hoe va ti1c hanh chc chitin hide iing 016 nay, giai doan cuei cling cua dot dieu tri la thre hanh cac chien hide do. Doi \rai khach hang s) di bC? di lam, buck dau Lien BO la luyen tap di be tdi ging so trong khi hit 616 that cham va that thoai mai. Trong viec thao luyen hanh vi nay, khach hang dude khuyen khieh hieing Wong ra cdnh via he tren (Mang di trong nhu th6 nao, khong khi e6 mai gi, va am thanh cua xe CO ngtioc )(LIM tren (Meng ra sao. Sau khi cac chi& kW nay (la dude luyen tap thanh than ren, btidc cu61 cung la de khach hang thuc ski di ho di lam. KM ngtidi do clang cal Mt& tren dieing, anh to phai hit thd that cham vat that thoai mai, va chi y den cac earth tudng va Am thanh tren 16i di cling nhtt rung quanh. Trong met vii trang hop Ian di be. dau tien nay di the dude he VC/1g bei met hay hai Nhiing lan di be tkep theo co the co nguei di sau each 10 den 15 feet. Lin euna cung thi khach hang to di met minh. Cac claming trinh co may mot he trd eung da dude Oak trien va dude kiem chung cho viec }man luyen each ngan ngtia ski tang thing. Timmons va citing ski (2000) da &Intl gia hieu qua dm cac claming trinh d6 trong viec he trd cac cuu chien binh mac phdi chiing hay tile gian. Ho da d6i °Ming ket qtrA cua chtiOng trinh do \TM met phtiong phap tiSp can thong thuang dieu tri theo nhom. Kett qua chi ra rang ed hai bien phap cho hieu qua nhu nhau trong viec (lieu tri chiing hay 'LOW. gian. Tuy nhien, phudng phap do may h6 Cr() tiet kiem dude nhien chi phi hon. Cac chi6n htqc ki6m scat kining hoing Met con khUng hoang la trong thin mat can bang trong quang thUi gian gi6i han nao do thudng bi den dong lai sau nhiing min mat len nhu chi chat cua met nguai yeu dau hay ski chin tay hoOe li hon. Theo Gerald Caplan (1964), met cuee khong hoang thuang din ra trong b6n giai doan: Trude het la ski gia tang tang thing ban dau do met ski kien gay khUng hoang dem lai. Khi su tang thing nay chat cheng hen, ca nhan se co" gang giAi tea khilng hodng bang each sa dung nhung me hinh quen thmic trong cac hanh vi gidi guy& van de. Giai doan thit hai cias con Malang hoang dude danh &du bang ski eang thing tang cuing do eh nhan van chua giai quyet dude khiing hoang. Trong suet giai (loan thu hai, the ki Mang giai guy& van de khrin thuang dude sii dung de lam giam ski tang thing. Khi nhung each giAi guy& khi(n cap nay khong co hieu qua, ea nhan budc vao giai doan thu ba ciaa cube khong hoang. 206
giai doan the ha nay, su cang thing Ion deal mite ca nhan co the trot qua nhfing lo hang hay tram cam nghiem trong bdi ho cam thdy tuygt wing va thua (mac. &Mc vac) giai doan euga cgia cued killing twang, ca nhan se hoac la trai qua ski sup de tinh cam hay tinh than rat Ion, hoac la se. giai taa khung hoang bang the hanh vi thich nghi sai do lam giam cang thing nhung lai lam phudng hai den chic nang xa het trong Wong lai. Vi civ, mat ngLidi hi sa thai co le se bo nhu di nail the co gang tam vied lam tigp Luc thdt bat. Ca nhan se dieting trdi qua bon giai doan klning hoang nay trong vOng 5 den 8 tuan. Trong vice dig ngki khung hoang. ngegi dieu tri theang pip dung mat phedng phap tip can chung chung hay rieng le (Smith. 1990). Diem co lt 161 cgta phtidng phap tigp can chung chung la viii m61 Ichung hodng rieng biet, khach hang phai thee hign nhung nhiem vu tam It cu the hay nhung boat dOng giai quyel van dg cu thg de giai tda edn khUng hoang met each thanh ding. Kieu can thiep nay cnng dip mot mat k6 hoach can thief:, pip dung chicle cho moi khach hang bi kb:Ling hoiing nhu nhau, kheng can higt den dac diem eh nhAn. Trai ngunc lai, pinking pilau tigp can ea nhan tap trung vac) the nhiem vu tam li hay clic boat demg gidi guy& van de l cu the ma moi khach hang phai hoan thanh dg giai quygt kluging hoang. Khong co nhung nhiem vu soon thao spin cho Lung khAch hang. Thay vac) do nhan vien CTXH lap eac kg hoach diet' tri tap trung vao nhu eau cilia tang khach hang rieng biet. Nheng khach hang do mit ngtiai than co the can ski h6 try qua mat so nhiem vu ma ho phai thud hien. DO la: + Ho phai not ra nhung cam giiic &Ian ha, dau don do mat mat. Nhan vien CTXH se khuyen Mitch khach hang khoc nell ho dinh khoc, va h6 try ho nhan ra rang cAc cam giac phai dune the hien ra. Do co thg la tec gian, tgi I6i hay mat sUtinh cam khac xulit hien to cac tinh huang nhu vay. + Nhan vien CTXH tham do moi If do co thg clan tdi su mgt mat dau din va koo dui do. Nhan vien CTXH co the gillp khach hang xiic dinh nhung phan ging thai qua do mat mat do ckm lai va xem xet cg so dm nhting tinh cam nay. Nguen ho try nen ednh glee vii nhfing suy nghi muon tv to do nhfing tinh cam tren xui khien. + Tai thigt lap hay tai kgt n6i mang ltgla quan he xa het. Ngu can thiet, co the kelt ban mai, hay khach hang can h6 try de lien lac vii nguili 207
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
Page 3 and 4:
myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
Page 5 and 6:
6 Chung toi hi vong rang khi cu6n s
Page 7 and 8:
8 nang xac dinh van de caa del Wong
Page 9 and 10:
Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
Page 35 and 36:
Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
Page 39 and 40:
Cau hai dank gia de khach hang din
Page 41 and 42:
Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
Page 45 and 46:
Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
Page 153 and 154: "Li thuyet nen tang cua liOu phap 1
Page 155 and 156: chicle thigt lap gitta nhan vien CT
Page 157 and 158: 5. Tao ranh glad 6. Tao bat can ban
Page 159 and 160: de hei one thanh vien gia dinh ye 5
Page 161 and 162: To bgt can bang (bat toting xting)
Page 163 and 164: KT thuat ma to yin dg De Jong va Be
Page 165 and 166: lam viec gi khac biet khOng?" hoac
Page 167 and 168: khang thgy. Digm math chgt a day la
Page 169 and 170: h6a khac nhau. Tam yen P6 nay bao g
Page 171 and 172: Ch uang 5 PHAT TRIEN KT NANG D61 PH
Page 173 and 174: nghiep dude trubng nay!", thi khach
Page 175 and 176: Trong dot digu tri ba, khaeh hang v
Page 177 and 178: Bai tp ta la nguy cd th \lc su vdi
Page 179 and 180: nhdc dinh to tit. Khach hang c6 ngu
Page 181 and 182: Theo Lewis uez dthzg szt (2002): "K
Page 183 and 184: Murphy —"n6u co gi co the sai lam
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203: 3. Nhung su kien kinh nien nhung kh
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
Page 347 and 348:
Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
Page 357 and 358:
Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
Page 391 and 392:
Cac bie'n phu thuOc khac nhau: Hai
Page 393 and 394:
Float deng danh gia nen dupe gan bo
Page 395 and 396:
z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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