BAI GIANG CONG TAC XA HOI

van chi gidi han tit sau den tam buei n'en khach hang va nhan vien CTXH
can thue thi ba den ben muc tieu da dg ra ding met Mc. Mei buOi to Win se
tap trung vao met nhiem vu hoac hoat deng ma khach hang can hoan
thanh dal three muc tieu. Clang có nhung muc tieu ma khach hang phai
hoan thanh trong sugt the bud to van. Nhung nhiem vu va boat deng ma
khach hang thue thi la met phan then ch .& cUa 11 thuyet hoc hed va ngn
tang caa viec thay del hanh vi.
Khi khach hang da xac dinh muc tieu thi bOdc tiep theo la bat dau vdi
muc tieu nao trOdc. Khach hang va nhan vien CTXH co the hia chon di theo
met trong ba hoeing sau: thu nhdt la xac dinh muc lieu nao se dem lai thoa
man nhigu nhdt cho khach hang trong thdi gian ngn nhdt va bat clan vOi
muc tieu do. Met each khac, de IA the dinh muc tieu nao tign hanh nhdt
va bat dau vdi muc tieu do. Phudng phap nay dac Met phn hOp vdi nhung
khach hang da ding di to van nhung khong thanh ding lAm. Phthing phap
cugi ding la thuc hien tat ca cac muc tieu ding met Mc.
Xac dinh cac nhiem vu va cac LIU ti8n
M6i muc tieu hoac van de ma khach hang xac dinh can phai duet chia
thanh cac muc tieu nhe. Trong mO hinh to van ket hop, de dat muc tieu da
xac dinh trade, the nhiem vu hoac the hoat ding se ditec de ra va sau do
dude thue thi. Met s6 nhiem vu hoac hoat &Ong vg ban chAt mang tinh tam
Ii, trong khi mot so nhiem vu hoac hoat deng khde lai doi hai sO thay doi vg
hanh vi cua khach hang. Khi cac nhiem vu hoac cac hoat deng dude hoan
thanh clOng nghia vOi viec dat dude muc bet' dm qua trinh to van; cac van
de da &Pic gili quygt hoac it nhal cling three cai thien.
Lap he hoach de giao tilp c6 hiau qua
Trong nhigu loai hinh to van, ke ca to van vg hem nhan, muc tieu phO
bign cua cac khach hang IA hoc each giao lid) co hieu qua hdn. De giao tiep
ce hieu qua doi hei phai hoan thanh met se nhiem vu hoac hoat &Ong dim
tren ngn tang co ban li thuy et hoe hoi. Nhung nhiem vu hoac hoat deng hat
flail bang cac nguyen tac co ban, sau do chuyen sang cac hinh Huh giao Lien
phile tap hcm, vi du nho each dud ra cac cau tra lilt clang cam hdn. M8i
nhiOm vu hoac hoat thing can phai danc hoan thanh theo mot trinh tg nhat
dinh va dat den met mite hieu qua nao do truck khi thuc hien oat nhiem
vu hoac hoat deng tigp theo.
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