BAI GIANG CONG TAC XA HOI

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3. Tu khen ngdi la tinh hueng ma khach hang to nOi ye nh'Ung thanh tong dat dude. Nhung phan Ung cua nhan vien CTXH thttang lam tang them su tki khen ngui d6 vdi met each khen glen tiep. KOt that Trong giai doan 1(61 thlic cua phttong phap dua vao the mash, nhan vien CTXH phai bier den cam giac cue khach hang ye viec ket thtic mei quan he ceng tae. Day c6 the la thdi diem khO khan cho ca khach hang va nhan vien CTXH, toy nhien, su chd trong vao the manh cua khach hang, kha nang, su thanh cOng va mang ludi trd ginp se giup ich trong viec lam giant bat nhung kho khan a giai doan ket that, Trong plutong phap dua vao the manh, dieu quan trong dei vdi khach hang la su can thiep. Dieu nay c6 the xay ra vi met phan ton thdi gian da trei qua, hoac vi khach hang cam thay ho dang d met diem ket thtic tel. Cho du nhu the nao thi khfich hang cling phai tham gia vao qua trinh quyei dinh. Thgc hanh dua vao the manh kitting Ong he ski phu thuec, khach hang thong qua qua trinh can thiep da dua ra guy& dinh va c6 cam gide tet vg su doe lap ctia manh. Poulin (2005) tim ra hai ki nang thkic hanh chinh cho qua trinh ket thilc. Ki nang thit nha't la khai quat, trong do khach hang dude trd gin') de chuy'en nhiing gi ho hoc dude toi nhung tinh hueng khae. Ki nang thfi hai la xdo dinh cac bit& tier) theo, nghia la khach hang dat ke hoach cho nhung gi Bee xay ra tiep theo sau khi giai doan can thiep ket thtic. Trong giai doan khai quat, nhan vien CTXH se xet lai nhung Mt& lien trien vdi khach hang va ban vg nhung viec co the thay trong hoan canh khac. Trong viec xae dinh cac lutdc tiep theo, nhan vien CTXH co the yeu cau khach hang xem cac k6 hoach sau giai doan ket thuc clang nhu trd gnip khach hang xac dinh xem nthing thay dei nao cO the chile duy tri. !That huy nOi Iuc cho phu nit De co the hieu dude vai trO cua viec phat huy nisi trong cuec sag cua phu nu, cluing to phai hieu dude van de khong dude nam quy6n ma phu nit tintang phai throng dau. Trong nhieu xa hei tren the glen, vai trO cua phu nu dude xem kern quan trong hdn nam gidi. Cong the Ica hei tit lau da coi phu nii la dei tudng bi ten anteing, Si' tiep can cua ho vdi cac nguOn lye khae bi han the do khong dude nam gift nMing vi tri quyen lkic quan trong. Rappaport (1985) dinh nghia phat huy nei hie nhu lh thitc kiem soat cuee 234
song vg nhan each, y thitc, deng lye. N6 the hien ban than a mite do cam giac, mite dg y tudng vg sit gia tri, mUc de c6 the tao ra sit kha.c biet trong the gi6i xung quanh. Tat ca chilng ta dgu tigm tang sa hitu no. Dinh nghia nay clua trong den khai niem v6 cam giac ben trong cua van de bi yea the do nhung yeti t6 ben trong va ben ngoai. Theo thuyet Glenma (1998), ba dieu kien anh huffing den van de phu nu bi yen the. Xa rei ban than Phu nit thuang the giau nhUng cam giac t6 ti, bell cue c6 the anh Miang den sit to trong %Ta gifi tri ciia ho. Dieu nay dart dgn vice ho tv tech minh ra khai chinh ban than con ngudi thtic va thuong bi nhung stt ap bite nhgt dinh, vi du nhu bi rap khuen, bi kiem che vg van boa, bi lam dung tinh due che ngtt cuoc sling cita ho. Bi tr6i bugc ca hai ang Bi troi buec ca hai dang la vi tri nguai phu nit thuang hi mac ket Jai khi ho buec phai guy& dinh gala nhu cau cua chinh by va dinh kien xa her ye ho. Glenmaye (1998), dtta ra vi du v6 mot phi nit chon each a nha N:1i con ma khOng di lam. Met vai ngitai se cho rang ce ta loot bi'eng hoc khong biet each kiem sang, nhung n6u co ta chon each di lam, mOt se ngUoi se cho rang cO ta khang cham sec con tai. VA cho du c6 guy& dinh nhu the nao, nguai phu nil Van cam they co 161, khOng chu dao va a mite dg sau Min la to coi minh 1a mot phu nit that bai. Day la tinh hue-11g bi tr6i bugs hai dang. Nhung dinh kien ciaa xa hei da dat phu nu vao tinh hu6ng bat kha khang. Sy' phan biet gidi tinh trong cac th6 ch6 chinh sach Trong xa h6i My van con ton tai sv phan biet gidi tinh trong cac the ehe chinh sack. Viec nam gidi chiem uu the trong cac he thong kinh te, xa hei va cac he thong kher da ngan can phu MI gift cac vi tri quan trong. Glenmaye cho rang au phan cling quygn 1pc bgt binh ding cling th' hien ro trong luat phap, trong linh 'aye kinh t'e, dia vi ca nhan va nhieu linh vac khac khien cho phu nit la nan nhan cua ban Itic do nam gidi. Nhung y6u t6 tren da day nguai phu nit ra xa khai nking vi tri quygn the va tech ho ra khai con ngudi that. Va that va, y eau hai dat ra la nhan vien CTXH lam nhu the nao de phat huy nei hie cho phu nit. Mac du c6 nhigu bai bao, sach va da de cap 235
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
Page 7 and 8:
8 nang xac dinh van de caa del Wong
Page 9 and 10:
Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
Page 181 and 182: Theo Lewis uez dthzg szt (2002): "K
Page 183 and 184: Murphy —"n6u co gi co the sai lam
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231: met eau chuyen mai bang each suy ng
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
Page 255 and 256: trinh bay va chap nhan quan diem ca
Page 257 and 258: dinh. Viet ghi chu cac he thong con
Page 259 and 260: dinh. Co the la ve met tran cid bon
Page 261 and 262: Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
Page 271 and 272: Vi du nhan vien CTXH co the bat dau
Page 273 and 274: tre, met trai, met gai. Cac throng
Page 275 and 276: Cac qua trinh va phdang phap Thuc t
Page 277 and 278: uong ruou ciia minh có anh huang d
Page 279 and 280: Cac can nhac vg van boa la nhiing y
Page 281 and 282: nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
Page 395 and 396:
z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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