BAI GIANG CONG TAC XA HOI

4. Muc tieu phai kha thi.
5. Muc tieu phai Wong inang vdi su hien biet va ki nang cna nhan vien
CTXH.
6. Cac muc lieu phai mang tinh tich cue, chti trong den ski phat trien.
7. Tranh deng y v6i. 11111:Mg muc lieu ma ban than nhan vien CTXH
con de dat, 'Ong hi.
8. Muc tieu phai phi' hop vdi cMic nang hoat deng cua trung tam to van.
Nhfing rime tieu ma khach hang c6 kha nang dat dude chinh la nhiing
muc tieu ma khach hang cam ket hoan thAnh. Khach hang tInking tim den
to van khi ho khong hai long vdi met se van de trong cuec song. Ski killing
thoa man nay chinh la met d'eng hic Ion, nhan vien CTXH can dua vex) diem
nay de ginp khach hang xac dinh muc tieu. Khi dat done nhfing rave tieu
nay, su khong thoa man ban dau caa khach hang se &toe thay the bang su
to tin hdn vg kha nang thay dei cuec sting cua minh. Hatt het nhiing ngti6i
lam tong tae to van &au xac nhan met yeti t6 co ban dan den thanh cong
trong qua trinh tit van de la ban than khach hang phai c6 deng lkic de co
nhfing thay d6i tea dep hon trong cuec sling. Neu phai lam vies vdi nhfing
khach hang khong co deng luq nhan vien CTXH gap phai met tr .() ngai 16n
cho nen del voi nh3ng khach hang nay nhan vien CTXH can tao ra cho ho
mong mugn thay del cuec song. 0 met mile do nhat dinh, digu nay c6 the thgc
hien &ltle bang each co eau lai van dg cua khach hang tit met van de ma ho bi
ap dat sang van dg ma ho quan tam. Trong qua trinh tik the vdi nhfing
khach hang khOng CO thing 1pc, digu thigt yeti la phai khuyen khich ho xac
dinh rei rang ha muon dat dude gi trong qua trinh to vain. Met each de lam
duct digu nay la Men khach hang thanh nhfing "chuyen gia" trong viec xac
dinh ho can thay dOi gi trong cuec song. Dieu nay thuang lam cho nhiing
khach hang khong co &Ong luc tra nen hao hung hdn vi ho lam nhfing gi h9
muk chit khong phai lam theo nhfing gi nhan vien CTXH doi hai, dang thai
gOp phan lam cho cac giai doan khac trong quy trinh to vain vi du nhti giai
doan danh gia, hop &kg, digu tri, cha:m Mit v.v... thanh cong hdn.
Cac muc tieu trong to vain can phai xac dinh nhfing thay de;i cu the
ma khach hang milk va nhiing thay ci6i nay se dude do liking, danh gia
nhu the nao. Vi du, met khach hang cam thay ce doe thtiong dat ra muc
tieu la phai danh nhigu thei gian hdn cho ban be va gia dinh. Muc tieu nay
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