BAI GIANG CONG TAC XA HOI

Thu* phyc
Cac ki nang thuygt Owe (Wee sti dung de' lam cho ngUai ta dua ra mot
guy& dinh hoac thay dei, hay di chuyen theo met htiOng bang each nao
khan de mang lai 19i ich cho khach hang. Viec thuygt phut IA met phucfng
phap phigi hop doi hOi phai 06 chuin hi, thu than cac sv kik va lang nghe.
Chang han, ngugi lam CTXH phai higu hilt van dg va c6 the' dien dat no ro
rang vol doei Wang can tra. Sau do ho phai co kha nang thao luan vg tinh
hinh, sap xgp tat ea cac th6ng tin co Wan. Mae Lieu la dgi Wong can tra hieu
ro tinh hugng va hilt rang nhan vien CTXH va khach hang clang co nhiing
hien bie't Wong tv. BUgc thU ba la phai danh gia trU6c va/hoac Lang nghe
thiu dao quan diem dm dgi Wong can tra. Digu nay nham d'gn met so ldi
ich, bao gem viec thg hien sa nhay cam v6i nhu cau va tinh hugng cua doi
Wong can tra thien y mugn thug nghe va thiu higu. Tat nhien, no clang cho
Oak nhan vien CTXH xac dinh cac Ii le va St Wang ma nguai do ce the' si
dung a dap lai quan diem dm dgi Wong can Era.
Tier, theo, nguai van deng phai neu re digu ho multi xay ra. Day la
met cha de ma nhan vien CTXH va khach hang da thao luan va no se gitip
hoan thanh mac tieu ea' a khach hang. Trong mot s6 tinh hugng, co the la
khan ngoan khi xac dinh chap digu se xay ra ngu doi Wong can tra khong
deng y vgi nhung hanh deng da duck thigt kg. NhUng Iva then nay co the
bao gem viec you du them hay them chi la kiln ra toe.
Met so ygu to có the anh hukg dgn kha nang doi WOng can tra (Wing g
vita yeu du cam khach hang. Ho rang la tang yeu eau it to doi Wong can tra,
tang dat throe yeu eau. Viec doi hOi mot chn cho thug nha thay met vei
nude nang c6 nhigu kha nang dat duct hen la yeu cau thay tit ca the time se
dm can ho. Cling Wang ta, ngu dgi Wong can tra tin rang ho clang co ich lei
chung voi khach hang va nhan vien CTXH, ho se a deng y lam vdi met de
xuit dua ra. Phtidng phap ma nhan vien CTXH ap dung cling có thg c6
quan he yell quan digin Una doi tueng can tra. Chang han, tot Mtn la dung
met chitin thuat hqp tac de thuye't phac khi co the. Kheng ai mugn nguai ta
not nhu dam vao mat minh va chitin thuat tin cOng co the phan tac dung,
lam cho clgi Weng can tra tra nen quygt tam khong thoa hien.
Ngu viec phoi hop Ira Ong tee khOng co tee dung, ta se phai dung cac
Bien phap khac. Nhring tuyen bec phan doi del vOi quan diem caa etgi Wong
344