BAI GIANG CONG TAC XA HOI

• Cvc ki nghiem trong.
• Rat nghiem trong.
• Nghiem trong.
• KhOng nghiem trong lam.
• Khong van de gi.
Hu& nay dttec khach hang hoan thanh vi khach hang la nheing ngubi
a vi tri tot nhat Met do nghiem trong ciia van de ban clan ma ho dang tim
kit' ski gitip do.
Blade tigp then la sit dung can thiep phu hOp cho m6i van de, sau do la
"sap x'e'p cac mac de cal thien, giam bot hoac loai be cho cac van de" (Alter
& Evens, 1990, tr. 63).
Cac diem xep hang ski thay IA:
1= to han; 2 = kh8ng thay dei; 3 = tot hon met chtit; 4 = tot ha;
5 = tot ha rat nhigu
Cuei ding, to se gan met gia tri khai qua dip tren Mae trung binh
cua moi van dg.
Throng thi ca khach hang va nhan vien CTXH ding hoan thanh qua
trinh danh gia va nhang ngitai co lien quan co the trO gitip khi can thigt.
Chang han, cha me co the gitip danh gia in& de kiem soat hay loai trii van
de cim met dith con. Hinh 10.9 chi ra vi du cim met bang danh gia van de
del Wag. Trong tritang hop My, khach hang dang phai d61 mat voi sv to ti
gAn lien mac cam vg dia vi xa h'ei, vi vay, clan lam anh twang dgn tong viec
Ma co a co quan va 6 nha.
Nhu cla chiing minh, he thong nay co the chive ma rang de bao g6m
nhigu'van dg sit dung ding met khung Man. Cling có the chta ra danh love
van de cho cac khach hang khac nhau tren clang met bang. Day có the la
truiing hcip cua cac thanh vien trong gia dinh hay cac thanh vien trong nhom.
taiim manh va diem yin ctia thang dam van di del tugng
Met diem manh cua thang diem van de d61 Wong IA no khong xam
nhap va qua trinh tro giap va phu ha viii qua trinh giai guy& van dg. No
thuc ski rat don gian nen co the ap dung vdi nhung del trong co trinh de
giao due va/hoac nem ngla han the. Thang diem nay co do tin cay cao va IA
tong cu co the dude s& dung trong trang hop co nhieu van de cling lac.
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