BAI GIANG CONG TAC XA HOI

4. Chu trong van dac diem rieng biet caa khach hang.
5. Dua vao the manh cua khach hang va cong dang cim hp.
6. Hieu biet cua nhan vien CTXH ve cac van de SA nhan lien quan den
vin yen the va phut huy not
Mae du thtth hanh cong tac xa hei dii0c Lien hanh bang nhieu mo hinh
khac nhau, cac quy tac chinh sau can phai dU0c duy tri:
1. Mai met ca nhan, nhom, cong clang va gia dinh deu có the manh.
2. Mai ngUdi deu c6 kha nang phAt trien the manh.
3. M6i quan he cong viec va sty cong tac cua nhan vien CTXH vdi
khach hang la yeti to quan trong trong s>t thanh cong.
4. NhAn vien CTXH can phai biet den nhung the manh to nguan lye
khac cua khach hang.
TWic hanh cong tac xa hei hao gam can Mt& nhap cuec, danh gia, can
thiep va ket thuc. Trong giai doan can thiep, cac Id nang cu the có the ghip
ban tao dung the manh va kha nang cho khach hang. Nhung Id nang nay
gam: ki nang &Sing dau, thdc diy, earn ket, dna trong vao trong tam, xem
xet ssi mau thuan trong td tUong, then tap Lai, thy dung cat truy'en, tao
dung va Ming cac nguan tro gitip khac, khen ngoi sit thanh ding.
Khi lam viee Nth khach hang bi ap Mk, nhan vien CTXH can hien tam
quan trong dm can yeu t6 khac nhd tao dung mei quan he tin cay viing
chat, chap nhan hien thtfc Ye ban than khach hang, chit trong vao the
manh cua khach hang va cong clang cna ho, lam viec hOp tac, danh gia
khach hang va van de cua ho tren quan diem tang the gam ban than khach
hang, gia dinh, ceng clang va xa hei, duo tao cho khach hang the ki nang co
ban de lam viec trong mOi trdang cua ho, tre giup khach hang huy Ong cac
nguan We trci gisip ho.
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