BAI GIANG CONG TAC XA HOI

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than hoac ban be. Nhan vien CTXH co the xac dinh hay goi ' the ed hai cho khach hang hi khUng hoang quay tra lai vdi chile nang xa lagi thong thuang ena ho. Cac dich vu can thiep giai guy& kining hoang cling rat can thiet cho nhang phu nil hay nam giOi hi lam dung tinh due. TuY thuge vac) vigc su kign do de xay ra dupe bao Lau rei, ca nhan ed the can den su cham sac y ta, can thiep tha pilau luat, quan tarn cua gia dinh, ban be va su he tro the van cig ve tinh cam. Cac tinh cam ph6 hien nhal la nigm tin, the gian, eang thong, sO hai, tram cam, h6 then. Francis (1993) rill the dinh ba giai doan thuong they d nhung nglasi bi cgang doat tinh due nhu sau: Giao doan bi nil loan: Phan ling cua khach hang trong giai doan nay la tae gian va so hai di kern bankhoan la ho dang le cla tranh dude tinh hugng tei to de. Giai doan chg ngif phan Nh'an vien CTXH eó the dg kien la khach hang binh tinh hem va co the ngg hdn so Nai hie su kien mdi xay ra. Mac du mQt vai nan nhan se c6 nhung phan ang the chat va tinh cam khac, giai doan khach hang co ye diem tinh thaong ph6 Bien hdn ca. Dieu quan trong can dupe nhan ra la khach hang van cam they gang thong khi trong ho khong (xi ve nhu the. Giai doan dan xep lai: Giai doan nay dirge the hien hang mile dg digit chinh hay thich nghi nao do vdi vice bi eggng doat. Thai gian trade giai doan nay có the koo dai tii vai thong den vai nam raj. Nhung nan Main dat den giai doan nay 'thong con song trong not sg hai cho su an Loan cUa minh nua va da chuyen sang su so hai khac va mat di long to trong thgang eO cua nhang ngudi vita bi °gang bac. Ho se co lai dupe kha nang tin cay nguai khac va phol hop trai nghigm do vdi cam gine tha ricng minh. Qua trinh nay cO the (iliac he try bAng each sit dung the nhom tro gidp hay gia dinh nan nhan. Cac nguyen tae thuee li thuyet he try khUng hoang va thgc hanh cla dupe ring dung a rat nhieu llnh vgc digu tri sac khOe tinh than khac. Met ling dung dac higt quan trong la sit dung the nguyen tAc hd trO khung hoang a xac dinh xem the sinh vien va nhang ngara Mahe co nguy ca Glue hien hanh vi bao lac hay killing. Trong cugn "Coe yeit to giap can thiCp khang hocing" Greenstone va Levinton (2002) gioi thieu met danh sack cac 208
"dgu hieu ctinh bao Om" c6 the dace sit dung a sac dinh can sinh vien c6 the dinh tdi bao lue hay khong. Cana c6 nhieu ydu to dude danh dgu, nguy GO host dqng bao hic cua sinh vien calla cao. 1. The hien 9 tddng 4: hay hopi hay glet nguti. 2. Nai ra cac ki hopch cu the ye viec gay hai cho ban than hopc ngdoi khac. 3. Dinh vao viec bait nat tre con. 4. Dinh vao viec lam dung chat kith thich. 5. Co tham gia cac bang clang. 6. 05 thing lam hpi clang vat nha. 7. Oa king dinh vao vu viec hOa hoan. 8. Cho khing cac tai san. 9. D5 ding hope la nan nhan cia viec lam dung tre em. 10. Co tip can sung eng. 11. aa tang mang vi khi din (Wang. 12. TO ra c6 sue hoc kern cOi. 13. Hay tron hoc. 14. TO ra lanh dam. 15. Oa tUng trai qua mat mat Ion. BANG 5.2. Nhring dac diem cOa sinh vien c6 ti6m an bao lac Danh each kiem tra nguai traeng thanh c6 nguy co bao lac marl Greenstone va Levinton (2002) Lao g6m nhfing diem sau: 1. Co ben sa phai during dau vdi canh sat hay vdi nhtng nha chic trach khac. 2. I-lien tai hay trong qua khU co set dung tre nha lam tong cu, vat rib) chat, hay vu khi did deri pha lai ban ddi trong mei bat h6a gia dinh. 3. Ngitdi nay to ra co mac de bat man cao vdi cuOc dai cOa minh. 4. NIgudi nay hay clUa ra cac tuyen lad lien quan din viec giit ngueri hay Id tit 5. Nguidi nay Nita tuyen 66 bit gia con tin, dac 644 la ngudi nha. 6. Nguti nay co bin sit hanh clang hoc clang. 7. Ngadi nay mdi bat chat mua va khi va dan dude ma trUdc do kh6ng co mei quan tam ay, 8. Ngirdi nay dadc chin doan c6 ail loan [Pm than. 9. Ngu'oi nay co tien sd hanh clang bao Ivc vdi clang vat trong thdi thd au. 10. Trong gia dinh ngddi nay, bao Ida thuong ducic de cap din trong giao tiep. Khan vien CTXH tharing hay hai khi Mao viec dieiu trj can thiep vac) kinimg hoang nen chgm diet. Viet diet' tri nen keit thilc khi khach hang da 209
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DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
Page 155 and 156: chicle thigt lap gitta nhan vien CT
Page 157 and 158: 5. Tao ranh glad 6. Tao bat can ban
Page 159 and 160: de hei one thanh vien gia dinh ye 5
Page 161 and 162: To bgt can bang (bat toting xting)
Page 163 and 164: KT thuat ma to yin dg De Jong va Be
Page 165 and 166: lam viec gi khac biet khOng?" hoac
Page 167 and 168: khang thgy. Digm math chgt a day la
Page 169 and 170: h6a khac nhau. Tam yen P6 nay bao g
Page 171 and 172: Ch uang 5 PHAT TRIEN KT NANG D61 PH
Page 173 and 174: nghiep dude trubng nay!", thi khach
Page 175 and 176: Trong dot digu tri ba, khaeh hang v
Page 177 and 178: Bai tp ta la nguy cd th \lc su vdi
Page 179 and 180: nhdc dinh to tit. Khach hang c6 ngu
Page 181 and 182: Theo Lewis uez dthzg szt (2002): "K
Page 183 and 184: Murphy —"n6u co gi co the sai lam
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205: giai doan the ha nay, su cang thing
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
Page 255 and 256: trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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