BAI GIANG CONG TAC XA HOI

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van de caa anh Tam la anh phai hoc each dei mat vii eac hat en trong cuee song met each tich cue hdn. Met se khach hang cO the nhanh thong liet ke ra muc Lieu ma ho mugn dat dude trong qua trinh to vain. Trong hau het cac truing hop hic &au cac mum tieu nay (Wee de cap den nha la cac vSn de hoac mei quan tam. Met cap vg chOng men midi di. the not rang ho lien tut tai nhau ve van de hen nong va neat van de nan giai nay khOng dupe gill guy& thi no se anh huang den hOn nhan caa Dpa vao phan trinh bay caa khach hang, nhan vien CTXH se the dinh doge muc Lieu cho cap ve cluing nay la tim hieu xem tai sao ho lai cai nhau ve vgn de tign nong va lam the ilk) de hai ben bay to tam to tinh cam met each có hieu qua hdn. Met khach hang khac có the not rang co ta Mien va than nan den mac co cam thgy met ngay troi qua that kh6 khan. Nhu vay c6 the suy ra la muc tieu dm qua trinh to vin trong throng Mir) nay la tim ra each de lam cho cuoc seng vui ve va di. nghia. hon. MOt khach hang khac noi rang anh ta buem, kheng toai nguyen vii cOng viee caa minh den mac anh ta có the gao that len. Trong truing hOp nay muc Lieu la tim each de lam cho tong viec caa anh ta c6 y nghia Min hoac xem xat tim kiem cac cd hei viec lam khac ma anh ta cam thgy co thaeh that hdn. Cac muc tau phis Welt trong qua trinh to van Cac muc tieu thitang gap trong qua trinh to van kha da dang, phu thuec vao tinh hueng cu the caa tang khach hang. Li thuyet "Ccic he thoilg" hiking din khach hang the dinh muc tieu. Mei ngliai hang new tiep the vii rat nhieu ngudi va to elate xung quanh, do do hinh thanh met he theng trong cu'ec song aim ho. Bang each tim hieu he theng nay khach hang eel . the de dang xac dinh ditec vgn de can giai guygt nana a ch6 nao. Cac muc Lieu phi bi'en thang nam trong nhang khia canh sau day trong he, theng: 1. Mol quan he gia dinh. 2. Cac mei quan he khac gala cac ca nhan. 3. Vgn de vg tai clanh. 4. Cong viec. 5. Hoc hanh. 6. Xa 11khang hodng. 103
Van de ye gia dinh la met van de kha ph6 bign trong to van vi he thong gia dinh la he thong tiem an nhieu thay del va no doi hOi cac thanh vien trong gia dinh phai lien tut dieu chinh de thich nghi. COng vine cua nhan vien CTXH trong trUang hop nay la giup cho cac thanh vier' trong gia dinh hoc hal nhUng ki nang mai a doi mat yen ma trAn Mon thay del cua he thong gia dinh. Met van de khac ding kha ph6 bien trong qua trinh to van la cac mei quan he khac giva cac ca nhan ben ngoai he thang gia dinh. Doi khi raw lieu a day la phat tri6n cac mei quan he giUa cac ca nhan a no coy nghia hdn chit khong phai IA tap trung vao giai quygt nhling mei quan he da hi pha va. Van de ve tai chinh cang dang ngay cang ph6 bign hdn, day cling chinh 1a nguyen nhan cd ban don den the vu li hen va sp ban than trong hen nhan. Doi khi van de IA thigu ben nhung thong thuang trong tam la cac khoan thu nhAp dude quoin Ii va chi tieu nhu the nAo. Nhiem vu cua nhan vien CTXH la gitip cac ca nhan, the cap vO cheng va cac gia dinh xem xet lai viec chi tieu cua minh, tit do thiet kg chi tigt met kg hoach chi tieu c6 hinu qua. Bay gia cling co nhieu khach hang tim den vdi nhan vien CTXH vdi cac van de do lien quan den cang vine. Met se khach hang Hay ding viec minh dang lam Mien Chan, met se khac lai than phien vdi sit cang thing ye viec cat giam bien the va nguy ca that nghi'ep. Nhiing nhan vier' CTXH cling tier) xtic vdi nhieu khach hang có van de vg chuyen hoc hanh. Cac khach hang thuang phai quygt dinh xem co nen quay tra lai trUang de hoc cao len nua khong va ngu co thi hoc nganh gi, lien hoc phi lay a clan ra. Ngoai ra con co cac van de nhu sap xep thai gian nhu thg nao cho hOp li de tranh anh Intang den tong viec gia dinh va cac viec ca nhan khac. Trong nhitng truang hop nay nhiem vu cua nhan vien CTXH la gitip khach hang dm minh co nhung guy& dinh thing don va phu hOp. Met rime fieu khac ma cac khach hang thueng hay tim kiem giai phap qua tit van do la cac van de ve' mat mat, de doa hoar thach thitc. Day la met phan cua vine xu li khUng hoang. Khi khach hang bi rdi vao tinh trang khUng hoang thi se tic clang den cac mei quan hg xung quanh va vao thai diem nay, khach hang - nhung nguai chtta bao gia nghi IA minh can den 104
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
Page 51 and 52: Citu hal lam sang to van de: Anh ma
Page 53 and 54: 17. MOt ngtieti ta nang thon ra ThU
Page 55 and 56: + Van ban xac dinh tinh trang caa k
Page 57 and 58: mat thcii dO it than thtinh, cat ma
Page 59 and 60: Ngu6n got chinh xac cua the yeti t6
Page 61 and 62: NOi Ivo Su thgp kern Su but bOi S2f
Page 63 and 64: 64 1. Can be nay dang d giai doan n
Page 65 and 66: • de kgt hop sieu ca nhan ma khac
Page 67 and 68: mei truang 'et/ nhien caa ngtiai do
Page 69 and 70: • Nhang mang Judi quan he hien Mi
Page 71 and 72: • Cho rang co the doe &toe suy ng
Page 73 and 74: M6 hinh danh gia dua hen cac thirn?
Page 75 and 76: lap chile nang va Huang thanh tgt n
Page 77 and 78: 6.sa dung cach danh gia nham ttm ra
Page 79 and 80: True III nham the hien bat ki dieu
Page 81 and 82: • Tim hieu xem lieu co su rgi loa
Page 83 and 84: throng nhu nghe chang hop 1f lam, n
Page 85 and 86: nghien eau va thaang xuyen Wide cac
Page 87 and 88: TOM TAT Chuang nay gidi thieu cho n
Page 89 and 90: nhien nen nhan vien CTXH the hien d
Page 91 and 92: tigp tut tra phi tu van có nghia l
Page 93 and 94: 6 có the gap khO khan trong khi gi
Page 95 and 96: cu6n each mang ten "Nghien ads &fa
Page 97 and 98: them met se- bueb nth. Bien phap ga
Page 99 and 100: 3. Cac &Mc hAnh deng hoac cac nhiem
Page 101: 3. Cac ygu t6 ben ngoai có the anh
Page 105 and 106: qua trinh to van. Vi du muc lieu da
Page 107 and 108: nguai khde va tap trung vao hAnh vi
Page 109 and 110: can phai dUcic lam re hdn de co the
Page 111 and 112: Trong cu .& "Bai tap thuc hanh tong
Page 113 and 114: Co rat nhigu mo hinh day each giao
Page 115 and 116: chuyen voi. Vi du trong suet butii
Page 117 and 118: Cac aging diep "toi" khOng dg 16i,
Page 119 and 120: cam thgy digu ma ban dai cam thay.
Page 121 and 122: Cac mue tieu to van can cu thd va r
Page 123 and 124: dau su danh gin dia ho van mang tin
Page 125 and 126: thoa man trong hen nhan, Chi s6 Tho
Page 127 and 128: TOM TAT ChuOng nay tap trung vao qu
Page 129 and 130: gio-ng nhau. Dieu cot yeu nhal cua
Page 131 and 132: 4. Phan anh dya tren tinh hitting c
Page 133 and 134: i rei loan se tang rei loan hOn neu
Page 135 and 136: Kithuat tang curing ban nga Duct tr
Page 137 and 138: Buac hai caa qua trinh la tao ra ma
Page 139 and 140: Rimm va Masters (1974) da dua ra me
Page 141 and 142: ttdc mall de gifi tri bang 10 diem
Page 143 and 144: ngoi tntec may vi tinh chdi tro chd
Page 145 and 146: KT thuat sir dung quan he sang tac
Page 147 and 148: C: nhung ket qua lie cam giac va ha
Page 149 and 150: can co them kinh nghiem vg thi cit"
Page 151 and 152: Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
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Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
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Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
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103. Preston. J. (1998). Integrativ
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132. Sherman, A. (1973). Behavior m
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Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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