BAI GIANG CONG TAC XA HOI

khi chUng nhin thay nhung d3a tre khac ding tuOi lam dude. Thong tkt nhU
the, met ngudi co the kite/1g dam cam met con ran, nhung neu ngudi do
cthing kien ban tet caa minh lam chitin ma kheng lam sao, thi ngudi do co
the quyet dinh la viec x& li con be sat do ding On ma thoi.
Trong viec digu tri true tiep, viec lam mau co thg doe ap dung theo
nhigu each khac nhau. VI du, met mau sting dog en the dugs thue hien de
khach hang quan sat. Doi khi ngtthi lam math thktc hien hanh vi met vai
lien trong khi khach hang quan sat, do sau do khach hang thqc hien dude
hanh vi do. Hanh vi malt c6 the mang tinh tueng trung: met doan video,
tranh, anh deli có ich ea.
Vied clang vai va tap duct hanh vi la met hinh thitc lam mau cho phep
khach hang nhin flatly ngudi khac xV li co hieu qua met tinh hueng mdi
hoac gay lo Lang. Vied lam mau cling cho phop khach hang thus hanh cad ki
nang hay cad chien hide dal ph() mai dude hoc trong khi can nhac nhang kha
nang va ke hoach thay the. Vied dOng kith phan vai tatting dude sU dung
de ginp khach hang phat trien cac ki nang guy& doan. Vi du, met nglibi rut
re co the thuc hanh cac ki nang phOng van nghe nghiep va hoc each dap lai
ca bang lai va phi lei del voi eau hen caa Ong cha Ewing lai.
Cac kithtat dip tren lieu Oar, nhan thac
Ki thuat nay de sit) a Chia viec x& li thOng tin sai lac va phan doan sai,
nhd do khach hang se thay deli dude ye tinh earn va hanh vi.
Lieu phap nhan tilde la met phttdng phap tiep can cha deng, dinh
'thong, co co eau gidi ban ve thoi gian, thick" Ring de tri lieu met loat nhting
rei loan tam thAn. Lieu phap nay Oa tren co sa 11 luan ngn tang la "anh
huang va hanh vi cua ca nhan phan ldn do each ea nhan de nhin nhan yg co
cgu the gidi quyet dinh" (Beck va Ong skt, 1979). Khai niem then ehet co
lien quan den li thuyet to duy nhAn manh vao anh lutang trong suy nghi
cna met ngUdi len tarn trang va Minh vi caa ngudi do. Dac biet la viec dieu
tri tap trung vao nhang suy nghi kheng Hitch nghi hay sai chile nang va
each the hien cith ho trong nhung van de tinh cam va hanh vi. Mue dich caa
li thuyet can thiep nay la sita chua viec x>t li thong tin sai va phan doan sai,
nhtt do khach hang se co chicle skt thay trong tinh cam va hanh vi. De dat
&roc dich nay "nlifing ki thuat tri lieu dude thiet ke de xac dinh, kiem tra
thus to va sita lai nhung rei nhieu trong quan them va niem tin sai chiic
nang" (Beck va tong ski, 1979).
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