BAI GIANG CONG TAC XA HOI

Bgnh vien Vigt Han -Dial tra dg thod man ctia kheich hhng
Ban vita sit dung dich vu cOa Ph6ng dish vu xa hOi cos berth vien Viet Han. a benh vien
Viet Han, chung tot quan tam den 9 kien cOa ban ve chat Iddng dich vu ma ban nhan
&roc. Xin hay beit chat thdi gian hoan thanh diet' tra sau a gitip cal thien dish vu de
chUng thi. Xin cam do ban.
De tra Idi cho mot cau leak ban hay dung thang diem sau day:
5 = Deng I hoan toan.
4 = Tudng del dang 9.
3 = Kh6ng re rang.
2 = Phan dei met phan.
1 = Phan dei hoan toan.
0 = Khang ap dung.
1. q Bich vu ma tot can da dude cung cap.
2. n Nhan vien cong the xa 150i dap Ong kip thdi nhang you cad gitip da cOa toi.
3. q Nhan vien CTXH giai thich day da thO tuc quy trinh cho tee.
4 q Nhan vien CTXH rang nghe toi.
5. q Nhan vien CTXH hoan thanh kip thee nhiem vu cOa minh.
6. q Nhan vien CTXH tra !di cac cau hai cua toi tan tinh.
7. q Nhan vien CTXH than hieu di6u COI quan tam.
8. q Nhan vien CTXH dot xOnha nhan vdi toi.
9. n TOE se gib thieu nhan vigil CTXH cho ban ve va gia Binh toi.
10. q Nei chung, toi hat long vdi dich vu bath vien da cung cap.
Xin hay dtta ra bat at nhan vet nao ban mugn de gthp chUng toi nang cao chat luting dish
vu ban duec nhan.
BANG 10.11. Vi du ve dieu tra dO thou man cue tthach hang
Dam manh ye Mein yen cOa di& tra dg thou man
MOt dim manh ion nhgt vg digu tra nhu cau la a tign hanh ya ddn
gian. Chi phi th'gp ye tuY thuOe yao cai dang (bloc digu tra, digu tra co thd
dude sa dung m& each Mu dui. Khach hang cam thgy dude trao quygn khi
86 cd hei cung cep phan h6i cho nhan vien CTXH hoac t6 chuc. Cu& cung
thi khech hang la ngtied tiou thing nhang n6 luc caa chting to ya digu nay
coy nghia quan trong. Vigc thu the') phan hoi to ho la hop 11. Them naa,
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