BAI GIANG CONG TAC XA HOI

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vdi nhung dieu dang xay ra, cac thanh vien khong con so no." (Corey va tong ski, 2004, trg. 131). Thong qua qua trinh dgi mat, giai quygt nhang digu dang xay ra trong nhom, cac thank vien bat dau giai quygt van de" va hoan thanh nhiem vu. Ho phan biet re hdn gitia cac muc tieu caa nh6m va cac muc lieu cua ca nhan. Cac thanh vien bat dau tech Net khei nhom va tap trung vao su phat trien hay nhung holm thanh nhiem vu ca nhan. Mac dau ho tigp tuc Ung he nh6m, ho cang ca the hod boat dang cua ho trong nhom. Ket tithe giai doan gida: Khi kgt thile giai doan giva, cac thanh vien trong nh6m dang lam viec ngay cAng nhigu de giai quy& cac van de cua ho va hoan thanh cac muc tieu da dat ra cho minh va cho nhOm. Dich chinh cua viec nay IA hoan thanh mac tieu va cam thy thoa man vdi cong viec cua nh6m. "C6 met ski nhan thtitc va Wang dQ cao trong ding viec" (Brandler & Roman, 1999, trg. 45) khi car: thanh vien tign tdi Chia tay va kgt that. Trong nhOm digu tri, nhiem vu dau hen cua can be trong giai doan giaa IA ga.tp cac thanh vien hoan thanh coo muc tieu phai dat dude ma h9 da nett trong hop deng, bang each (1) gitip cac thanh vien vuot qua cac ran can de dat dude muc tieu trong cuec sting, (2) tao dieu kien cho nhung &Ong nhOm ho tre cho cac no 1pt cua cac thanh vien va (3) ghiP cd quan va cac cOng deng ldn hdn dap lai cac no lkic cua cac thanh vigil (Toseland & Rivas, 2001, trg. 255). Trong nhom lam nhiem vu c6 met ski quan tam Ion la "tao ra cac toting mot phat trien cac kg hoach, cac chudng trinh, giai quygt cac van de hen ngoai Whom, va ra cac quy6t dinh vg mai truang to chlic" (Toseland & Rivas, 2001, trg. 323). Brandler va Roman (1999, trg. 46) cho rang trach nhiem cua nhan vien CTXH trong giai doan giva del hei ho phai lam dude met s6 th5 , bao gem viec lam re ski dien dat, hoe giai nhung khac biet, xac dinh nth:Mg diem chung de xay dking su g .an kgt, 10i lch chung mei quan he eau hdn; xac dinh va ton trong ski khac nhau de xay nen su doe lap va ca the. 1. Lam ro szt din dat. Vai trO cua nhan vien CTXH trong viec lam r6 ski dien dat doi hei su hieu tha'u vg viec su ching ciao ngnoc vai Ere. va. eau not "Tor. Tuy thuec vao ki nang ma nhan vien CTXH trong giai doan nay sa dung, cac thanh vien cua nhem phan finh vg nhung gi ho duct nei va 314
nghe. Nhan vien CTXH cling co the ginp the thAnh vien tra 16i. Mac dau trong giai doan giaa, the thanh vien tra nen ngay cang phu thuee hdn, nhan vien CTXH van &mg vai trO quan trong trong vies gulp cac thAnh vien nghi ve (lieu ma ho nghe dude va each phan anh suy nghi va eam xuc tha the thanh vien. Viee gitip ho lam re hon vai tre eua minh hay thay de;i vai trO trong nhom la met trath nhiem naa tha nhan vi@n CTXH. Khi the thanh vien bat dau xac dinh vai trO mdi, can be se gitip ho flute hien nhting vai trO do trong nhOm. 2. Hoa gigi nhitng khac biet. Trong giai doan giva, sv khac biet se xuat Men nhieu Min gi3a eac thanh vien khi su gan kgt trong nh6m lam cho viee n6i len sv khac biet tra nen it rui ro hon. Can be Mon giai quygt nhang tranh cai vA mang lai stl citing lOng cho nhom. Compton va Galaway (1999) cho rang nhan vien CTXH phai gitip do the thanh vien thay dude quan diem tha ngvai khac va ten trong Mating quan diem do. Nhan vien CTXH lien kgt the thanh vien lai vdi nhau dci ra met quygt dinh co the ding S7 cluing va lAm not bat tam quan trong tha mdi quan he giaa eac thanh vien. 3. Sy tranh cal giiia thc thanh vien. Su tranh cai dude sa dung trong giai doan gitia de dua cae ea nhan va ea nhom tign den mue tieu. NO gitip the thanh vien dgi mat vdi su chgng dgi vA the dOng lye Hale day (Toseland va Rivas, 2001). SV tranh cai co the rat khi giai quygt. Can be cling nlut the thanh vien có the thudng do dV cai nhau vg nhang van dg vi nhang phan hdi va phan ang tieu cue no di the mang lai. Tuy nhien, sV tranh cai khi dien ra theo each thong cam, cd the eO tae dung (xem chudng 9). Bat dau su tranh gal vdi met eau not 'doh cue ve del Wang se gitip ngudi do chu'gn bi tranh cai. Chang han met nhan vien CTXH co the mugn not vdi met thanh vien rang anh to hay chi to dang hanh deng rat tieu cue ye nhang digu xay ra trong nhom. Can be co the noi: "Tel cam thgy ban rat log We vg digu xay ra trong nhOm. Hay nOi net bye toe vi no dang diem ra met each tieu cue va lam mdi ngudi thgt vong". 4. Xac dinh nhung diem chung Ira xay dyng mite do gOn ket, lyi ich chung va quan he sau ban. nit digu quan trong trong qua trinh nay mang lai sV gigng nhau giaa the nhOm. Met thanh ten co the dgu tranh vdi sV Tan len v6 nhiem vu phai lam trong khi thAnh vien khac dang cam thgy lac ra ngoat the boat deng. Can be co the hen kgt hai ea nhan nay 13i 315
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
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Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
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Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
Page 261 and 262: Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
Page 271 and 272: Vi du nhan vien CTXH co the bat dau
Page 273 and 274: tre, met trai, met gai. Cac throng
Page 275 and 276: Cac qua trinh va phdang phap Thuc t
Page 277 and 278: uong ruou ciia minh có anh huang d
Page 279 and 280: Cac can nhac vg van boa la nhiing y
Page 281 and 282: nam va n3, va cac trung tam cong de
Page 283 and 284: Me hinh chila benh nhan manh vao sV
Page 285 and 286: thlic va d6i eau" va "khuyen khich
Page 287 and 288: Sau giai down lam viec met minh, ng
Page 289 and 290: ThUeng thi torn tat nay se dude vig
Page 291 and 292: 3. Nhom phat trien uttoc thigt 1(6
Page 293 and 294: • Lam viec cai ma vai cac nei lo
Page 295 and 296: Met phtiOng phap lam tan bang la ch
Page 297 and 298: Ki thun't giai quygt bat d6ng: Khi
Page 299 and 300: Giai doan au Giai doan dau la thdi
Page 301 and 302: chile c6 the hia chon nhung nguai c
Page 303 and 304: nay e6 the la not quy ve phuong pha
Page 305 and 306: ca nhan trong khi khep lai nhung le
Page 307 and 308: khong tinh nguyen, cac thanh vien t
Page 309 and 310: viec ma se de cap den nO trgc tip t
Page 311: (3) met thai ki cuel trong do sp ta
Page 315 and 316: Twang hop 8.1 Giai down giCia trong
Page 317 and 318: • Cac thanh vien &No h6 trd trong
Page 319 and 320: Chuang 9 CAN THI1P VAO CAC HE THONG
Page 321 and 322: Cac rao can vat chit Viec phat hien
Page 323 and 324: dieu tri cai nghien, nhang ngtibi m
Page 325 and 326: va de dung gia dinh re (Ping, 2002)
Page 327 and 328: Doi khi quy trinh nay la true tiep,
Page 329 and 330: Thief Igp muc tier hap li Trong qua
Page 331 and 332: Cot trash nhiem chi ra ngudi chin t
Page 333 and 334: Gain, sat va danh gia lal Met budc
Page 335 and 336: Cac nguyen tee ego chic trong twang
Page 337 and 338: clang hanh lang cho met chinh kien.
Page 339 and 340: Met han chg vg dao difc mita lien q
Page 341 and 342: nhat di thuyet phuc? Ca nhan nay se
Page 343 and 344: can tra la mgt vi du. "Tei khOng ca
Page 345 and 346: deng phap H, viec dua ra tong luan)
Page 347 and 348: Hoat dong di kern voi cac hanh deng
Page 349 and 350: thong tin, phan tich du lieu, chia
Page 351 and 352: an giam et& hay nhfing ki nang khac
Page 353 and 354: vu phi hop vdi von de. Can can nhac
Page 355 and 356: giam d6c va van dua ra cac thong ti
Page 357 and 358: Chucrig 10 KIEN THOC VA KT NANG DAN
Page 359 and 360: hoa eke ket qua cho bat cu ca nhan
Page 361 and 362: qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
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103. Preston. J. (1998). Integrativ
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132. Sherman, A. (1973). Behavior m
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Chin trcich nhienz xulit bcin: Giam
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