BAI GIANG CONG TAC XA HOI

Sau giai down lam viec met minh, ngudi lanh ciao yeu eau mbi thanh vien
dua ra danh muc y kiln eila minh va can Y kiln chide ghi lai tren met bang
trinh bay bang flipchart. Cac y kiln Wong to se dude klt hdp lai va ma reng
de bao gem tat ca cac suy nghi da dude tao ra. Moi ST kiln dude thao luan
trong hai hay ba phut. Nhiing Y kiln nay dude moi thanh vien trong nh6m
xlp hang (tit ttu lien cao nhat dln thap nhat). Thu tit xlp hang chide tinh
Loan, ttu tien cao nhat se dude the thanh vien binh bau. Sau do to se có ban
xlp hang cae 5, kiln dude neu ra. Ki thuat nham danh nghia la met phttang
tien hieu qua trong sang be the hta chon to nhung gi ma the thanh vien cho
la quan trong nhat. Viec sa dung flipchart se tilt kiem thth gian de" trinh
bay cac buds lien tilp nham xac Binh hia chon culi clang.
Huy &Ong tri 6e (Brainstorming): Met trong nhiing ki thuat chinh
met nhan vien CTXH phai dung la huy deng tri 6c. Theo Toseand va Rivas
(2001), "huy deng tri 6e dude sit dung dg tang luting cac Y kiln do nhilng
thanh vien tao ra" (trg. 360). NO lam tang so hieing the giai phap thay the'
thong qua met "tae deng nh6m tang hop" (Steward & Shamdasani, 1990).
Huy Ong tri do c6 the e6 co eau hoae khong. Huy deng tri 6c khong co co
eau eho phep cac ca nhan len tilng khi có met suy nghi chdt den va khOng
bi can tra trong qua trinh. Trong huy Ong tri Oc e6 co chl, nhan vien CTXH
lap ra met huang dan eu the). Nhiing huung dan nay c6 thg bao gem nhung
digin eau day, theo Fatout va Rose (1995):
1. Khuyln khich viec dua ra rat nhigu the Y kiln de ]wen c6 du Wong
nham dam bao rang eg it nhat met hoac hai y kiln phd hop.
2. Phai kim ehl viec phe phan hoAc daub gia nhung y kiln dua ra de
the thanh vien trong nhom cam Hay thoai mai va hi do trong trinh
bay.
3. Khuyln khich viec klt hop the y ken dude trinh bay vi no se fink
day vile sit dung hai hay ba 5, kiln met Mc.
4. Khuyln khich the y kiln la hoac kheng thong thuang de tat ca the
thanh vien trong nhOm tham gia.
Viec huy Ong tri do c6 chieu httang lam gia tang cac y kiln cling nhu
tang Wang chat Wong eim ehting. Cac lei ich khae, theo Toseland va Rivas
(2001, trg. 64) bao gem nhu saw
• Viec phu thuee vao met ngudi c6 them quy6n duce gum
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