BAI GIANG CONG TAC XA HOI

3. Khach hang: "Anh ta sa vao nhung elle kin caa tor.
Nhan vien CTXH: "Chi co the noi them ve thai gian va dia diem xgy
ra chuyen nay khong?".
4. Khach hang: "T8i da CO the lam dieu gi do de sita claim nhiing ten
thuang net), hem do. T6i time su mat to chit".
Nhan vien CTXH: Chi ce the giai thich them Ire su mat to chit kliOng?"
5. Khach hang: "Tea man chgm ditt mei quan he nay ngay".
Nhan vien CTXH: (Cau hOi de the hien su thanh thuc quail tam)
"Hay noi vi sao ban cam thay manh me ye chuyen cham dot quan he vay?".
Cau hni dOng. LA loai cau hOi dac tning bai cau trg lai nOn met tit
hoac met cau ngan. Loai eau hOi nay thttang dude dimg de thu thap thong
tin Cu the met each nhanh thong va co the dot hen khach hang Ghia ra met
lua chop (co hay khong). Bai vi nhong cau hen clang thtiang dude sit dung de
thu thap thong tin Cu the, cluing dOi hOi nhan vien CTXH co met mite dO
kiem coat ]on ye dinh htiOng cga euee phang van.
Nguai phOng van nen can trong khi dimg loai cau hOi nay vi khach
hang thttang coy nghi rang ho dang phai tra lai theo y muOn cua nguai
hai hoac chi can Era lai nhu vay xong, ngttai phOng van se dua ra ngay met
giai phap.
flute hanh: Lam theo nhOna hai hay ba nguai, that hanh sit dung
nhiing cau Mk ma Cho nhang cau noi sau. Hay nhd hOi mot eau hat lien
quan den nhilng dieu khach hang vita mil
1. Met ngttai me Ice vdi nhan vien tri lieu Ira dim con dang Lang nghe
eau chuyen.
Khach hang: Heim qua no lai op vac rei a trnang.
2. Khach hang: TM da nhu thang ngu vay. Thit nhgt, (Tang le tol da
khong nen den elle; do.
3. Khach hang: Toi kitting the tin dude la tat dude tang hieing T8i
chua bao gia chtoc nhu vay, chua bao gia.
4. Khach hang: Anh ta cu dung do ettai tot Anhlchi eu thu nhin tai
ye do eim anh ta ma xem. Anh ta data bao gia nhu vay.
5. Khach hang: CO ay noi co ay miler' chting toi sang Chung.
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