BAI GIANG CONG TAC XA HOI

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7. H5y phat trign nhan that ye bat cddieu gi trong giao Sep phi loi cua ban co the co y ;dm pham trong nhding nen van hoe nhat dinh. 8. Hay c6 ging het mac lam tang nhan thdc cua ban vie cac dinh kien cua rieng ban va khuon hinh mau cua ban ddi vOi nhiing nen van h6a ma ban eita dien. 9. Vdi nhan thdc &roc tang Wang, hay hien hanh vi cua nhiing ngddi SO nen van hoa khac theo chinh quan diem dm nen van hoe do. 10. Hay son sang test, thich nghi va they dai nhan thdc dm ban a khOp voi dieu ban trai nghiem. 11. Hay duy tri so' khach quan. 12. Hay nhan thily rang ban khong the lam they d6i duqc quail di6m van hoa cue met ngOdi. 13. Eildng c6 xet down nhang ngddi to nen van h6a khac bang nhCMg gia tri van hoe dm rieng ban hid phi ban da Net ngiOi, biet gia tri van h6a cua ho. 14. Hay nhan ra rang vies ban khong quen vdi van hoa cue nan nhan co the lam tang so tang thong cua tong viec h6 tro. 15. Hay lam no vai tro, kien thdc va kinh nghiem cua ban vdi hoc ben, nhd do ban ca th6 duy tri &roc sunhat quail can thief cho vi tri cua ban - ngtaqi h6 tro. BANG 5.3. Cac chi din nhan bigt van de da van hog TOM TAT Chuang nay tap trung vao Ant trign the ki nang Ting pho cua khach hang su dung nhung plaidng phap tiep can khac nhau, bao g6m viec si).1 dung lieu phap to duy, lieu phap huan luyen su kien dinh, lieu phap kie'm soot tic gien, lieu phap kie'm soot sp ding thOng va lieu phap kiem soot khUng hoang. Chuang nay tong neu hat ("Ong viec hó tro a nhang deCi tUctrig 06 nguy ca dac biet nhu khach hang bi tram cam va khach hang mugn tp eiing nhU la nhCing khach hang co Binh den hanh vi toi pham. Cac chuong trinh di& tri chi ti6t da dupe gidi thieu. Chuang nay ding xem xet vai tro cua cac chitin loge tam linh, nhan van va the chitin loge hie'm soot civic song khac trong eu0e dth cua khach hang. Nhung gui the tong trinh cua nhigu the gia khan nhau ding dude trinh bay. 214
Chuang 6 THVC HANH PHAT HUY NQI LUC VA THIMANH Co nhigu khach hang 15 nhfing ca nhan, gia Binh va tong &Mg khOng nhan thay chicle klui nang va thg manh elm minh trong vigc tao ra su thay dal trong cuec song cua chinh ban than ho. Thing thuang thi nhan vier' CTXH gap khach hang khi moi ehuygn da tra nen rES rang rang khach hang aria ho clang can co sti tro gitip phat huy nei life. VIdi gia dinh mac du c(f) nhigu the" manh co thg aging khOng giai quygt dude van dg clang vdi met trung tam y tg. Ho gap van dg kilo khan va rat man cif) nguoi trO Tro gni)) phat huy nei lue &Mg vai tro vita /Mut la met quy trinh vita la kgt qua trong tittle hanh gong tae xa hei nhan muc (Itch tro gitip khach hang nhan ra va phat huy dude thg manh. Tro gitin phat huy thg manh &Mg vai trO la met quy trinh khi nhan vign CTXH tro gitip khach hang trong cat hoat dung phai dung den thg manh cua Ho nhtim tar) ra stt thay dal trong cuoc song. Vi du, nhan vien CTXH cO thg gdi y the hoat Bong clgi ph() nham lam thay dgi su khee biet vg quygn han gala gia dinh va trung tam y tel VA kgt qua IA su tro giup phat huy the manh nay dupe coi nhtt la kgt qua cugi clang, nha do co the dat chicle raga bign phap quygn K. Sq trO girip phat huy thg manh clang (Woe noi den nhu cat quy trinh va kgt qua, nhd do nhilng ca nhan va to chile cr, it quygn hie hdn tien t(31 giam bdt su each bigt trong moi quan he quygn lilt. Vi du met ba me phai kigm dupe chi &de an cho con cam thay c6 du kha nang dung li tri cua minh de giai thfch hoan canh otia co to vdi ngan hang thtic pham. NM each khac, co et' ea the dung the Id nang hien hg nhtim lam thay dgi cac quy dinh v6 phtle lOi. Nhan vign CTXH phai co kha nang phat huy sue manh cho chinh minh. Khach hang se hoc theo ho de co nhfing hanh vi ma nhan vign CTXH thuring (than manh 1a quan trong. Klaing cti kha Mang phat huy sue manh cho minh, nhAn vien CTXH khOng the bign he cho khach hang hoac dao tao cho ho each dung kha nang cua minh. Tlittc Minh dim vao thg monk). dude Mei dgn a chUdng 2 co thg manh han kieu that hanh the() xu hudng thigu (deficit oriented practice model). Tr() gitip khach hang nhtin ra va sgi dung 215
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DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
Page 161 and 162: To bgt can bang (bat toting xting)
Page 163 and 164: KT thuat ma to yin dg De Jong va Be
Page 165 and 166: lam viec gi khac biet khOng?" hoac
Page 167 and 168: khang thgy. Digm math chgt a day la
Page 169 and 170: h6a khac nhau. Tam yen P6 nay bao g
Page 171 and 172: Ch uang 5 PHAT TRIEN KT NANG D61 PH
Page 173 and 174: nghiep dude trubng nay!", thi khach
Page 175 and 176: Trong dot digu tri ba, khaeh hang v
Page 177 and 178: Bai tp ta la nguy cd th \lc su vdi
Page 179 and 180: nhdc dinh to tit. Khach hang c6 ngu
Page 181 and 182: Theo Lewis uez dthzg szt (2002): "K
Page 183 and 184: Murphy —"n6u co gi co the sai lam
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211: cua moi ngudi va nen dude chgp then
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
Page 255 and 256: trinh bay va chap nhan quan diem ca
Page 257 and 258: dinh. Viet ghi chu cac he thong con
Page 259 and 260: dinh. Co the la ve met tran cid bon
Page 261 and 262: Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
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103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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