BAI GIANG CONG TAC XA HOI

nghiem trong, cac thang diem tren 90 chi ra rang khach hang c6 the có
nguy ca tu cao. Neu khach hang c6 met trong the muc Lieu la 0-6 nen
hanh phtic han va it tram cam han, Thang chain Hai king Teng quilt có the
dude stt dung cho khach hang trong buei to van dau tien va sau do this lei
khi cite dich vu to van eta ket thlic. Met so sanh diem tat& khi va sau khi
to van se cho khach hang va nhan vien CTXH met danh gia khach quan
han xem muc tieu to van de hanh phtic hon va it bu6n rau Han da dat dude
hay chua. MOt diem khdi clan IA 50 va met diem kgt thile ia 30 cho thdy
khach hang hanh phim han nhigu so vdi trade khi to van.
Chi so TV tin la met cOng cu chuan khde c6 trong Ba tron gni Do !yang
Lam sang'. Cong cu nay a do Mang Mlle de to tin cita khach hang. 'Ala
tren thang diem tit 1 den 100, diem trung binh hop trung vi la 30 voi diem
lech chudn la 5. Diem 30 hoac it han tren thang diem cho thdy met dO to tin
cao, diem 50 cho they mite de khae nhau cua su thieu to tin. Digm tren 70
cho thSy mite do to ti cao, diem 90 cho thSy miie d8 to ti cue cao. Chi sic TV
tin cO the sit dung a xac dinh cai co the tat deng den su tram cam eim
khach hang. Chang han diem 70 hoac tren trong Thang die'm Hai Zang
Tong quilt chi ra do tram cam cao. Diem 30 hoac it han trong Chi sn'Tv tin
cho they mite do to tin cao. So sanh hai mite diem v&i nhau to they rang ski
tram cam nghiem trong cua khach hang co' ye nhu bi tac &Ong bai nhung
yeu t6 ben ngoai nhu mat di met nguai than yeu chic khong phai ben ye"tt to
ben trong nhu nhang suy nghi tieu cue. Hai mite diem nay cling cho thy
khi tinh hueng ben ngoai dude cai thien, mite tram cam nghiem trong tang
se dude cai Chien. Met diem 70 trong thang diem Hai long Tong quat va
diem 70 hoac tren 70 trong Chi s6 Tv tin cho they su tram cam nghiem
trong cua khach hang c6 the la do the deng eita nhung yeu t6 ben trong
nhigu ban nhiing yeu 'When ngoai. Hai mite diem nay gang cho they khach
hang co' the da chiu tram cam trong met thdi gian dakkhoang 6 thang hoac
hon. Bai vi su tram cam nang cua khach hang c6 ye nhu la tit ben trong
nhigu hem la to ben ngoai, se kho giup khach hang lion bdi vi sit tram cam
da tra thanh met phan trong euec song hang ngay cita khach hang.
Chi s6ThoA man Win nhan vb. Chi s6Thoa man Tinh due la hai cOng
Cu trong Bq tron goi Do Wong Lam sang c6 the chtec sit dung trong to van
hOn nhan. Chi s6 Thoa man Hon nhan do muc do, de' Idn hay de' cao cim
Hudson. sad
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