BAI GIANG CONG TAC XA HOI

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elning vdi nhfing ngtioi khac, va nhu va)..; co the trai nguric vdi nhilng loi ich ma ho cho la tot nhat. Khring may ngttai nom gid quyen lkie xem nhung n6 hie nay la dAng ca ngoi. NgUoc lai, viec dat dude thanh cong khi thay clei la su nang cao quyen he cho nguai huang lei va nguai tham gia. Nhung chign thuat mang lai thay d6i thong qua hanh dung xa hei c6 the rat sang tao. Chang han, Haggstrom (2001) ke den kha Ming thu hilt su ehti § eila met t6 chile hay met nhom ra quygt dinh khac. Nth:Mg nguai ra quygt dinh dkia vao luat phap hay the Mat le khac có the rat mien cirdng khi co ai d6 xem /cot qua sou vao (Xing viec cua ho. Thong to nInt vay, the lion minh co the mang lai kgt qua mong muen cho nhCing nguai ra quygt dinh de dei Idy nhCing thay dei can dna Quygt dinh do met thanh vien trong lien minh dua ra nham bar) trd cho met doanh nghiep de dei Idy viec doanh nghiep thue nhigu eu clan trong vring han co the mang lai Igi ich cho ea hai ben. Tat nhien doanh nghiep en the khong thue them ngubi vi lien minh de doa toy chay doanh nghiep d6. R6 rang de chign thong trong met Iran chign la kh8ng du ngu khong c6 su thay dei tigp theo. Chang han, ngu muc tieu la tang su he trO cho nhung nguai nhan Bich vu xa lira hay the *11 vu khac, can phai co nhilng thay dei lou dai de digu nay throe lien tue. Viec dua nhtIng nguai huffing 10i vao nhfing cO quan ra quy-gt dinh nht.t cac uS, ban va hai dOng cho ho met vai trO dai hdn nhieu. Viec bao dam rang su thay d6i trong chinh sash Wide cong khai va in in thanh cac tai lieu chinh that la met each khac de gidp dam bao rang su thay la lau doi. Phudng phap thu ba la loon de cao canh gine. Met nhiem vu lien tut can thigt IA theo doi nhilng nguai ra quygt dinh lam dang gi. Chang han, khi nhan \Tien canh sat khong nhin thiy, nhieu nguai se lai vi pham the 1oi giao thong. Nhiing nguai ra quygt dinh cling khong khac gi ho. Kiho@ch hod xa hdi K6 hoach hoa xa hei la viec xth be nhung van de /l hei trong eeng dang, nhdt la nhung thu nhu tool pham, bao Mc, nha d chat luring Hap Ira khOng dude huong day du su chain sot the khoe (Sheafor & Horejsi, 2003). Lauffer (1981) da goi kg hoach bon xa hei la "th phat triers, sti ma Ong, ski phol hOp cac dich vu )(a hei va the chinh each xa hei" (trg. 581). Cac hoat thing cha nhung nguai thkic hanh true tip trong bei canh nay la "thu thap 350
thong tin, phan tich du lieu, chia se the thong tin ki thuat va len ke hoach chuong trinh" (Sheafor & Horejsi, 2003, trg. 117). Met giam doe ed quan quy& dinh bat dau chia ra dich vu eai nghien vi day la met Nigel de clang era nen nghiem trong trong tong ding dm chi la dang lam lie hoach hoe xa Ban giam clec co quan c6 quyet dinh ma met van phOng chi nhanh a mot \rung c6 thu nhap Hap de den duoc v6i nhung khach hang khO tiep can vai nhung dich vu dang có cang la lam k6 hoach hoa xa hoi. Met nhan vien CTXH hoat dung trong met UY ban cua tong dOng chiu troth nhiem xem xet nhung he so xin phOp xay dung clang d trong vi tri c6 anh huung tdi 1(6 hoach hoa xa hoi. Nhan vien CTXH sap x6p the dU lieu va so lieu a chi ra rang van de bao luc gia dinh dang trd nen tei to hOn trong cac khach hang tiou bleu ma co quan cua ngudi do phut vu va yeu eau co quan xem xet viec phat trim met Ice hoach de giai ouyet xu htiang nay cling vay. Dieu can nhan manh a day ve nhan vien CTXH (long vai tre it quan trong del Alai hanh dung xa hei va ke hoach hoa xa hei nhung khong phai luem nhtt \ray. Nhieu nhan vien CTXH lam viec trong nhiing co quan Inking tai viec tong ding tot hem VA met xa hei tot hon. Nhung ngt.thi khac thi lam tham antu cho cac vi lanh dao chinh tri hay nhung quan chic dude heti cif Ni6 quyen cua ho. Nhung vai trO CTXH quan trong co the IA nhung &big viec khong time tiep trong Olen chide nhan manh ve hoat thing true tiep trong bai nay. Cac thay c101 trong to' chat Hen het cac nhan vien CTXH luc nao do trong sit nghiep cua minh se la met phan cua mit t6 chile dich vu. Day c6 the la met cd quan dich vu xa hei, met co quan dich vu bao ve, met t6 clthe to phap tei pham hay tre em, hay met s6 the the the khac. Ho cling a) the la mat phan cua mot t6 chile phi loi nhuan to nhan hay met co quan to nhan vi 10i nhuan. Co quan nay ce the dude tai tro met phan hoac toan be. Cuol cling, n6 c6 the chicic met nha Ilia hay met t6 chile ten giao khac quan 11. KhOng ke den no c6 eau true va hoat thing nhu the nao, moi t6 chile vao thoi diem nao do se lam cho can be hal v2 chinh sash va hoat Ong cua no. Viec lam cho to chile cua nhan vien CTXH thay co the a dang. Du sao thi nhan viola CTXH cling la met thanh vien trong t6 chic, tham chi ce the la cap tren. Tuy nhien, ban chat dm he th6ng IA duy tri sv en dinh va daly lui moi n6 We thay de;i. 351
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
Page 41 and 42:
Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
Page 45 and 46:
Cau tra Itli quan tam tich cite mal
Page 47 and 48:
Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
Page 51 and 52:
Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
Page 69 and 70:
• Nhang mang Judi quan he hien Mi
Page 71 and 72:
• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
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Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
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Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
Page 297 and 298: Ki thun't giai quygt bat d6ng: Khi
Page 299 and 300: Giai doan au Giai doan dau la thdi
Page 301 and 302: chile c6 the hia chon nhung nguai c
Page 303 and 304: nay e6 the la not quy ve phuong pha
Page 305 and 306: ca nhan trong khi khep lai nhung le
Page 307 and 308: khong tinh nguyen, cac thanh vien t
Page 309 and 310: viec ma se de cap den nO trgc tip t
Page 311 and 312: (3) met thai ki cuel trong do sp ta
Page 313 and 314: nghe. Nhan vien CTXH cling co the g
Page 315 and 316: Twang hop 8.1 Giai down giCia trong
Page 317 and 318: • Cac thanh vien &No h6 trd trong
Page 319 and 320: Chuang 9 CAN THI1P VAO CAC HE THONG
Page 321 and 322: Cac rao can vat chit Viec phat hien
Page 323 and 324: dieu tri cai nghien, nhang ngtibi m
Page 325 and 326: va de dung gia dinh re (Ping, 2002)
Page 327 and 328: Doi khi quy trinh nay la true tiep,
Page 329 and 330: Thief Igp muc tier hap li Trong qua
Page 331 and 332: Cot trash nhiem chi ra ngudi chin t
Page 333 and 334: Gain, sat va danh gia lal Met budc
Page 335 and 336: Cac nguyen tee ego chic trong twang
Page 337 and 338: clang hanh lang cho met chinh kien.
Page 339 and 340: Met han chg vg dao difc mita lien q
Page 341 and 342: nhat di thuyet phuc? Ca nhan nay se
Page 343 and 344: can tra la mgt vi du. "Tei khOng ca
Page 345 and 346: deng phap H, viec dua ra tong luan)
Page 347: Hoat dong di kern voi cac hanh deng
Page 351 and 352: an giam et& hay nhfing ki nang khac
Page 353 and 354: vu phi hop vdi von de. Can can nhac
Page 355 and 356: giam d6c va van dua ra cac thong ti
Page 357 and 358: Chucrig 10 KIEN THOC VA KT NANG DAN
Page 359 and 360: hoa eke ket qua cho bat cu ca nhan
Page 361 and 362: qua dOi hOi chting ta phai dap Ung
Page 363 and 364: Cac thiet ke . AB D6 hieu Wide the
Page 365 and 366: HiNH 10.2. Vi du vg thigt ke B Cac
Page 367 and 368: 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Page 369 and 370: 6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
Page 371 and 372: nheing ding cu do goi la thang diem
Page 373 and 374: Dam manh va didm yea coa danh gia b
Page 375 and 376: (Xing nhu cac phuong phap khae, tha
Page 377 and 378: chung, nhang nghien cau nay bao gai
Page 379 and 380: cac xu huOng hoac cac me hinh có t
Page 381 and 382: Cac thiet k6 nhom throe Ring a ta r
Page 383 and 384: E ^. 0.) 40 • 35 30 25 • ♦ Ca
Page 385 and 386: an luyen nhOm da kgt auk. Diem caa
Page 387 and 388: chuong trinh vol tarn thanh vien. C
Page 389 and 390: trade va sau, met sg hoac tat ea ca
Page 391 and 392: Cac bie'n phu thuOc khac nhau: Hai
Page 393 and 394: Float deng danh gia nen dupe gan bo
Page 395 and 396: z TOM TAT Chtidng nay dua ra dinh n
Page 397 and 398: 16. Canda, E. R. & Furman, L. D. (1
Page 399 and 400:
46. Gorey, K. M., Leslie, D. R., Mo
Page 401 and 402:
74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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