BAI GIANG CONG TAC XA HOI

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nao trong met khoang that gian ngan. Khi met hanh vi dich xay ra vdi raw dich lam giam hanh vi da dinh thi sau do la met khoang thai gian khong sung cg. Thong thuang, met dila tre bi dat flea tren met ch6 trong etc hay met ndi vang tang eila met can phOng trong met quang that gian quy dinh. Trong sugt thai gian do, no khong nhan dude bat ki met hinh thile cling co nao. De Id thuat nay dude hieu qua, nguai ldn khOng Wong tac vdi diia tre ngay ea khi dude thuygt phut la phai lam \Tay, ngoai frit trudng hop khan cap hay nguy hiem. Trude khi stiff dung Id thuat nay, nhan vien CTXH can xem xet hanh vi dich met each can than. Vi du, neu dila tre tranh dieu tri bang each doff thai gian khOng cling cg, thi phai tign hanh met Id thuat khac thay thg. Kithua't dinh hinh cho hanh vi Khi met hanh vi mdi phai dude hoe, thudng phai Chia thanh cac mOi phan nen day tech biet nhan, hay theo tign trinh lien tigp cho den khi 'ante hien nhiem vu cugi de chgt lai. Cac hanh vi dude day thanh chu6i tit dam tdi eugi. Khi mdi hanh vi dude thtic hien dung, no can dude ding co. Tudng t,t nhu vay vdi hanh vi tigp theo.Viec nay se tigp tue cho tdi khi hanh vi dich dude ti6p thu. Met vi du có the la viec hoe di xe dap. Trude hgt nguai hudng clan chi cho diia tre bigt dieu chinh ban dap trUdc khi len yen. Sau do dita tre hoc each can tay lai dung. Lk nay, no hoc each leo len yen xe. Khi a tren xe rot, ne. hoe each gift thang bang trong khi dap. Thttang vie(' nay dude lien hanh vdi viec lap them banh phu. Khi banh phu dude thao ra, met nguei Ian se ehay theo ben canh ngtioi dap xe va gilt' yen sau xe trong hie dila tre hoe each vita dap, vita gift thang bang. Khi dua tre dap xe dude chat than net, ngttei ldn do se ho tay ra. Ngudt nay ban &Au be tay ra chili it thei, sau do 'Au clan len cho tOi khi dita tre thuc skt dieu khien dude toan be cai xe ma khong can trd gidp Sau mdi Miec thue hien chide, dua tre dude cling co bang nhung lai khen va ghi nhan thanh tong. KT thu4t sir dung nguyen Vac Premack Ngu roue dich la lam tang met hanh vi thuang kheng hay dude thip hien, thi met hanh vi thuang xuyen can tre thanh met tae nhan cling co a khuy'gn khich viec san sinh ra hanh vi a tan suet th6p kia. Met vi du c6 the la viec met dfia tre kheng chin lam viec vat trong nha. N6 thuang xuyen 143
ngoi tntec may vi tinh chdi tro chdi. De lam tang hanh vi giilp viec vat trong nhA, no dude thong bao la thai gian dung may vi tinh marl no se dude cho phep nelu no danh met thai Wong nhac dinh de gidp viec trong nha hay sau khi no da hoan thanh met se: nhiem vu da giao. Va the' la cai may vi tinh tra thanh the nhan cling col glop lam tang luring tong viec vat phai Kith* ding co' phan brat d6i vdi nMing hanh vi kh8ng tudng hclp Mtn dich cim viec ding col khong phan biet clOi vdi nhilng hAnh vi khong tudng hop (xung khac) la de lam giam met hAnh vi cu the bang each cang c6 cac hanh vi khac co can thiep tad viec san sinh ra hanh vi clich. Vi du, nen hanh vi milt tay giam di, dila tre co the dude chdi tro chdi dien khien no phai sa dung ca hai tay. Khi dim tre mai me vdi tro chdi, tay no khong con rOi va khong milt tay dude MM. Met dna Ire hay cay mun ha co the (kW yew eau cho tay vao toi va nen khuyen khich dOi vdi hanh vi nay. Kith* lam man do tren li thuyel hoc tat, Thla tren tong trinh caa Bandura, viec lam mat' da dude sit nhu la met Id thuat chila benh try giup viec hoc nhitng hanh vi mei hoac tro giup sv phat trim cua nhung hanh vi del ph6. C6 narn chile nang cc/ bin cua viec lAm mau: day, nhac bai, (King vien, lam giam lo Au va thOi khuyen khich. KM day met hanh vi mdi, ngtioi huang clan co the thao tic mau cho nguai hoc. Met hutin luyen vien bong &á thing han, thUang lam mau each bat mot qua bong tren san co nhu the nao. Viec nhAc bai la de cho ngudi hoc sail sang hoc tiep. Khi met nguai lam mall, chi l a chelc gal ra va nhac de ngUai hoc dan lam dude nhu mau. Mot giao vien cep met co the nhAc bai cho hoc sinh ena minh trong viec giai town sau khi ngudi do da hudng dan tren bang xong vi noli a ban giao vien. Viec deng vien co the xukt phat tit viec nhin thky phan thliang ma nguai khac dude nhan san khi hoan thanh met nhiem vu. Nhiing eau be va co be muen tro thanh van deng vien hay nguai bleu (lien chuyen nghiep co the dude clang vien nhieu Ilan de theo duei sU nghiep sau khi nhin thky khan gia tan tlatang man bieu dien cim nhang nguai chuyen nghiep nhu the nao. Viec lam may co the cling dude sit dung a lam giam nhung hAnh vi rat rel. Vi du, khich hang co the lam giam lo au cim minh ve mot doi tudng hay met tinh huOng sau khi ho da xem ai do x& li del Wong do hay vudt qua tinh hueng do met each thAnh cling. Cac caw be c6 the khong nhay xueng he tii met mom (la dude cho t6i 144
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
Page 91 and 92: tigp tut tra phi tu van có nghia l
Page 93 and 94: 6 có the gap khO khan trong khi gi
Page 95 and 96: cu6n each mang ten "Nghien ads &fa
Page 97 and 98: them met se- bueb nth. Bien phap ga
Page 99 and 100: 3. Cac &Mc hAnh deng hoac cac nhiem
Page 101 and 102: 3. Cac ygu t6 ben ngoai có the anh
Page 103 and 104: Van de ye gia dinh la met van de kh
Page 105 and 106: qua trinh to van. Vi du muc lieu da
Page 107 and 108: nguai khde va tap trung vao hAnh vi
Page 109 and 110: can phai dUcic lam re hdn de co the
Page 111 and 112: Trong cu .& "Bai tap thuc hanh tong
Page 113 and 114: Co rat nhigu mo hinh day each giao
Page 115 and 116: chuyen voi. Vi du trong suet butii
Page 117 and 118: Cac aging diep "toi" khOng dg 16i,
Page 119 and 120: cam thgy digu ma ban dai cam thay.
Page 121 and 122: Cac mue tieu to van can cu thd va r
Page 123 and 124: dau su danh gin dia ho van mang tin
Page 125 and 126: thoa man trong hen nhan, Chi s6 Tho
Page 127 and 128: TOM TAT ChuOng nay tap trung vao qu
Page 129 and 130: gio-ng nhau. Dieu cot yeu nhal cua
Page 131 and 132: 4. Phan anh dya tren tinh hitting c
Page 133 and 134: i rei loan se tang rei loan hOn neu
Page 135 and 136: Kithuat tang curing ban nga Duct tr
Page 137 and 138: Buac hai caa qua trinh la tao ra ma
Page 139 and 140: Rimm va Masters (1974) da dua ra me
Page 141: ttdc mall de gifi tri bang 10 diem
Page 145 and 146: KT thuat sir dung quan he sang tac
Page 147 and 148: C: nhung ket qua lie cam giac va ha
Page 149 and 150: can co them kinh nghiem vg thi cit"
Page 151 and 152: Kith* xe-p hang sythanh thao va tho
Page 153 and 154: "Li thuyet nen tang cua liOu phap 1
Page 155 and 156: chicle thigt lap gitta nhan vien CT
Page 157 and 158: 5. Tao ranh glad 6. Tao bat can ban
Page 159 and 160: de hei one thanh vien gia dinh ye 5
Page 161 and 162: To bgt can bang (bat toting xting)
Page 163 and 164: KT thuat ma to yin dg De Jong va Be
Page 165 and 166: lam viec gi khac biet khOng?" hoac
Page 167 and 168: khang thgy. Digm math chgt a day la
Page 169 and 170: h6a khac nhau. Tam yen P6 nay bao g
Page 171 and 172: Ch uang 5 PHAT TRIEN KT NANG D61 PH
Page 173 and 174: nghiep dude trubng nay!", thi khach
Page 175 and 176: Trong dot digu tri ba, khaeh hang v
Page 177 and 178: Bai tp ta la nguy cd th \lc su vdi
Page 179 and 180: nhdc dinh to tit. Khach hang c6 ngu
Page 181 and 182: Theo Lewis uez dthzg szt (2002): "K
Page 183 and 184: Murphy —"n6u co gi co the sai lam
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
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Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
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Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
Page 357 and 358:
Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
Page 395 and 396:
z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
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Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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