BAI GIANG CONG TAC XA HOI

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nang tim nguyen nhan hay khai gnat ket qua, hoac la ca hai. Mei loai de doa se dude thao Man dudi day. De doa tdi cid gia tri not bd De giA tri Mei be IA met khai niem ce lien quan den viec t8 b6 nhitng giai thich bang viec cho bigt vi sao thay dei then ra. Met danh gia co gig tri ilia be có the bao g6m mot s6 ygu t6 (ngoAi you to" lieu phap) 06 lien quan tdi kgt qua xay ra. Bang chinh ban chat cba minh, the thigt kg nhom phai kiem scat nhiing giai thich thay the nay do nguei to khOng bao gib c6 the khang dinh dude can thiep da gitip san sinh ra thay dei trong tinh hu6ng cua khach hang. Ngg se de doa ct6n do gia tri not be din hei phai bao gem tong cu, stfi chin muoi, viec chain out dieu tri, su thien vi trong lira than, su hei quy • thong ke, su mu reng dieu tri, kiem tra va lich sit (Rubin & Babbie, 2001). COng co: Chung to da thao luan to trude sig tam quan trong cua viec sit dung nhung thude do c6 gia tri va do tin cay khi danh gia tinh hang va danh gin van d6. Day la met buds quan trong trong ode thigt kg nhom vi nO g6p phan loai be met trong nhang de doa tdi de gin tri not be goi la cOng cu. C6ng cu c6 the la met van de nett chang dude sit) dung de danh gia co de' gia tri va do tin cay han chg vi khong the chat than rang chimg do chinh xac met each th6ng nhat nhung cai dude do. Met vi du IA viec sit dung bang hea v6 dQ thoa man cua khach hang de quygt dinh hieu qua ciia chitong trinh digu tri cai nghien. Cong cu dude sit dung khOng ea gin tri trong viec thay dei th6i quen thing ma tuy. Ski chin mu6i: Ski chin Muei la met thuat ngli dude sit dung de xem xet met thdi ki. Chang han, to thuong quan sat thay rang the ti to mat e leg cua thanh thigu nien giam xuOng khi the thanh nien nay len hdn (va ca Mien him) c6 the mang lai thay d6i trontsuy nghi va nhan thitc, hanh vi va cam mac. Trong thoi ki nay, nhieu ngubi tr6 nen tign be du ho c6 nhan ski trd ghip hay kheng. Vide chgm dui digu tri: Xay ra khi the khdch hang be dieu tri. Vi du nhan vien CTXH bat dau vdi 12 thanh nien trong chudng trinh cai nghien. Ca"thai dot kiem tra trudc va sau ve su them mu6n sit dung ma tuY trong tudng lai di kern vdi cac du lieu v6 hoc hanh va pham tei cO the dude sit dung de guy& dinh xem lie, u chuong trinh co hieu qua khong. Cling kw do, thin thanh vien cim nhOm b6 di va nhan vien CTXH phai lam not 388
chuong trinh vol tarn thanh vien. C6 the nhring nguai be di nay cam thgy tic tai yen sit cham tign be hoac cO the ho cam thgy ho dat dude mue tieu de ra. Vgn de la nhan vien CTXH kheng biet vi sao ho b6 di, va nhung ngrfai be di se khOng cO ket qua bai kiem tra sau. Neu sau trong sgnhcing ngitai con lai cai thign s6 diem trong bai kiem tra sau va hai ngitai kheng dat, nhan vien se có the not la 75% (sau Ertl tam) nhfing ngtfai tham gia chuong trinh da dat. Tuy nhien, ngu bOn ngithi kia b6 la vi ho da khong tign b0, tide thanh &Mg thud sit phai la 50%, (sau troll nurai hai). Hai vi muc Lieu cugi ding la kiem tra de hien qua cha met can thiep, chiing tei gui Si la nen c6 gang lien lac vdi nhung nguai b6 di de co dude sir tham gia cua ho trong bai kiem tra sau. Vigc khOng tinh den ho de doa do gia tri cern vied tuyen be ti 10 thanh ceng la 75%. Thien vi Itta chon: Thien vi hia chon lam anh huang dgn kha nang nit ra suy Juan vi kgt qua quan sat dude c6 the lien quan tai tinh each cila khach hang : dime giup da hdn IA van bgt ki cai gi ma nhan vier' CTXH lam de giiip da. Chang han, met elniOng trinh chi chgp nhan dieu tri nhung khach hang c6 kha nang phut hai cao dude goi la hat yang. Neu nhan vien CTXH amen n6i rang dieu tri cal nghien nhom e6 hieu qua, can thiet phai so sanh nhOm nay vdi nhom khac. Nhiing nhom ea kha nang phut hei cao co the có deng lye cao hem, co nhien 116 tro tii gia dinh, ban be hdn hoac nhiing nguen hre khac da thud su lam nen dieu khac biet. Mit quy thong Ice: Chung to biet rang nghia chinh the ena to thgng ke gay eho nhieu sinh vien CTXH sir lo ngai. Tuy nhien, thgng ke clang met vai trO quan trong trong thus hanh danh gia va nhgt la trong cac thigt kg nhom. Her quy thgng ke la hien tUeng diem arc cao hoac cue thgp vdi bgt Gong Cu nao de thay d6i theo thai gian, yang su can thiep. Chigu hueng thay d6i IA theo throng diem trung birth hoac trung vi do nhung ngttai hoan thanh tong cu dat dude. Vi twang thay dgi do, hien Wang nay &foe goi la hai quy ve Iniong trung vi Gia sit rang met trung tam CTXH dua ra met elnicIng trinh dao tan nhom tap trung vao the dam nhan vai tee trong hen nhan. Khi lam vied vOi khach hang tham gia nhom, co quan sit dung nhung ding cu nInt Chi so" thod man trong hon. nhtin (Nurious & Hudson, 1993) de gap phan danh gia mite do hanh phlic trong hen nhan caa nhung khach hang va danh gia lai de tinh mite do higu qua ena thay dgi, hi vong rang nhang 389
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
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Jerry, ... tai ninon anh hit that M
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3. Nhung su kien kinh nien nhung kh
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giai doan the ha nay, su cang thing
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"dgu hieu ctinh bao Om" c6 the dace
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Bich vu tham ven". Nhieu nguai ehon
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cua moi ngudi va nen dude chgp then
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Chuang 6 THVC HANH PHAT HUY NQI LUC
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7. Hay kien nhan vi ski Lisp sac ci
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each not vg nhung (lieu ma ho da di
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3. Phai gig dinh rang ban kh6ng the
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Phai c6 trach nhipm tgi khach hang
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cling -nhu Id nang ma nhan vien CTX
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Trail hanh can thi4p Qua trinh can
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Lu8n phai xem xet m6i quan he this
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3. Hay tan ra nhung Iniac en the de
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met eau chuyen mai bang each suy ng
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song vg nhan each, y thitc, deng ly
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cua phu nu, b6 qua nhung digu nay l
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Phat huy th6 manh cho khach hang la
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4. Chu trong van dac diem rieng bie
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Cong tat vdi cac gia dinh la float
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Cac ranh gidi Cac ranh gioi la nhun
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Cac mii hinh doe nhet Cac mo hinh d
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nha tri lieu c6 the three xem la e6
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Chdng nao nha tri lieu gia dinh cli
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phan lan cua moi tong tae that hAnh
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ean phai tip xuc lan (tau vdi gia d
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trinh bay va chap nhan quan diem ca
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dinh. Viet ghi chu cac he thong con
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dinh. Co the la ve met tran cid bon
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Viec danh gia cac tinh hudng gia di
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Re rang la yang dai ca lne nao do d
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Trong qua trinh danh gia , c6 the l
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khac &Ong met vai trO quan trong la
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10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
Page 335 and 336: Cac nguyen tee ego chic trong twang
Page 337 and 338: clang hanh lang cho met chinh kien.
Page 339 and 340: Met han chg vg dao difc mita lien q
Page 341 and 342: nhat di thuyet phuc? Ca nhan nay se
Page 343 and 344: can tra la mgt vi du. "Tei khOng ca
Page 345 and 346: deng phap H, viec dua ra tong luan)
Page 347 and 348: Hoat dong di kern voi cac hanh deng
Page 349 and 350: thong tin, phan tich du lieu, chia
Page 351 and 352: an giam et& hay nhfing ki nang khac
Page 353 and 354: vu phi hop vdi von de. Can can nhac
Page 355 and 356: giam d6c va van dua ra cac thong ti
Page 357 and 358: Chucrig 10 KIEN THOC VA KT NANG DAN
Page 359 and 360: hoa eke ket qua cho bat cu ca nhan
Page 361 and 362: qua dOi hOi chting ta phai dap Ung
Page 363 and 364: Cac thiet ke . AB D6 hieu Wide the
Page 365 and 366: HiNH 10.2. Vi du vg thigt ke B Cac
Page 367 and 368: 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
Page 369 and 370: 6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
Page 371 and 372: nheing ding cu do goi la thang diem
Page 373 and 374: Dam manh va didm yea coa danh gia b
Page 375 and 376: (Xing nhu cac phuong phap khae, tha
Page 377 and 378: chung, nhang nghien cau nay bao gai
Page 379 and 380: cac xu huOng hoac cac me hinh có t
Page 381 and 382: Cac thiet k6 nhom throe Ring a ta r
Page 383 and 384: E ^. 0.) 40 • 35 30 25 • ♦ Ca
Page 385: an luyen nhOm da kgt auk. Diem caa
Page 389 and 390: trade va sau, met sg hoac tat ea ca
Page 391 and 392: Cac bie'n phu thuOc khac nhau: Hai
Page 393 and 394: Float deng danh gia nen dupe gan bo
Page 395 and 396: z TOM TAT Chtidng nay dua ra dinh n
Page 397 and 398: 16. Canda, E. R. & Furman, L. D. (1
Page 399 and 400: 46. Gorey, K. M., Leslie, D. R., Mo
Page 401 and 402: 74. Lewin, K. (1951). Field theory
Page 403 and 404: 103. Preston. J. (1998). Integrativ
Page 405 and 406: 132. Sherman, A. (1973). Behavior m
Page 407: Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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