BAI GIANG CONG TAC XA HOI

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gal 14 tuai va mat cau con trai 17 twat Ngtiai cha la gido vien the duc 6 truang trung hoc va cau con trai o vi tri hau ye trong ddi bong dm Inking. NO:a mc va co con gai Ian rat thu dOng, du co gai lit rat nang ldi dtil6i cho cha vg nhung van de gia dinh. Ho tim den giai phap gia dinh bai vi c8 gai tit da to thai do burin chan a trUang, ha hoc, uang ruou, va bi canh sat hat. Nguoi cha muan quat cho ca gai tit nay mat tran con ngUai mc thi ngan can. Cau con trai thi muen em tit buang minh ra con co chi ea chang not nang gi, co gai tit thi luein mieng keu cha qua ha kheic va chi muen kiem soat moi Hu& d'au Lien IA tim mat muc tieu chung cho ca gia dinh de cho phep moi thAnh vien len tieng vg muc dich ma minh muen tro giup. Budc this hai la httang gia dinh theo mat muc tieu chung Ian lain gan kat mai ngtroi yea nhau. Hay hOi nhfing eau nhu: "LA mat gia dinh, digit tot nhat xay ra sau khi tim try gnip la gi?". Cac no lac ma rang suy nghi bang each xem gia dinh la mat tong th6' v&i muc tieu rd rang: "mang moi nguai trong gia dinh lai vdi nhau ma khOng danh nhau /rata'. 5. Cac nhAn vien CTXH can duy tri stt trung lap. Khi cluing ta hinh thanh cac moi quan he vdi khach hang, chting ta biett den ho nhu mat ca nhAn rieng Met vdi nhiing suy nghi vA tinh cam ma ta can cam thong. Khi en mot s6 no6i trong phong, ta phai danh thai gian thy dUng mm quan he vdi tat ea moi nguai. Chung ta phai can than khOng la bat gap dang hieu re) cau chuyen theo hUdng cua mat nguai nay lion ngdoi khac. Neu co nhu vay, moi quan ha ciia chung ta se tra nen khOng can bang. Phan ang kern lanh manh nay cc") the dem lai mat buea lam vies ma ban ha tro mat nguai Mn mat ngn6i khac. Mac clan doi khi nen iing Tha nguai nay Mn nguai khac, sV ang ha cua ban khong nen chi Limo mat chieu. Dieu quan trong la ban phai gam ket vdi tit ea cac thanh vien gia dinh. VA c6 the h6 try cho mai nag binh dAng tai cac thai diem khac nhau. Viec nhan thitc theo mat chign cua ban hoac cua gia dinh se lam cho cac thanh vien trong gia dinh cam thay bi hieu nham trong qua trinh lam viee. H9 co the tro nen to ye va khemg hOp tac trong cac buai lam viec tiep theo, lam cho ban rat kilo tien den muc tieu chung. Lien he au tien Lien he dau tien ciia ban vdi mat gia dinh lap nen nhung moi quan he quan trong co the try gitip hoac ngan can qua trinh thuc hanh. DU do IA sti gidi thieu den yea dich vu, mat yeu cau hay mat Penh cua toil an, ban cling 254
ean phai tip xuc lan (tau vdi gia dinh mat each nemg hau va earn thong. Dieu nay khong cO nghia la moi khach hang (va gia dinh) d'eu xiing (ling duce ton trong. Neu cuac gap dude sap xep tren dien thoai. hay n6i chuyen dien thoai theo phong each chuyen nghiep nhu ban thltang lam vdi cac khach hang ca nhan. Ngay ea trong nOi chuyen dien thoai, nhan vien CTXH ding phai the hien minh la nguai nhiet thank va quan tam. Thong qua giong n6i vA cac eau hai, ngttai can he có the thg hien dude sy quan tam den cac thanh vien vi idi ich cud gia dinh. Ngay da khi cac thanh vien gia dinh dang titc gian, to van can t6 thai de earn thong. Vi du trong trttang hdp 7.1, ngual nhan vien CTXH khong dude tp ve trong nhung cue nal chuyen nhu vay. Day la met ki nang do hoc la ban hi6'u dude can gian cud khach hang khong phai lien quan true tip den ban, du chinh ban hi trilt gian. Neu ban cam thong vdi tat ca cac thAnh vien gia dinh, ban se cai ma hdn , nghe dude moi cam nic thg hien va khong phai to ve trong qua trinh can thiep. Digu nay se cho phep khach hang the hien minh. Khi chuan bi cho civic den tharn lan dau, hay xem lai the thong tin ma ban da có ve gia dinh. Mac clan thong tin se khong duce Chia se ngu khOng c6 sp cho phep cai gia dinh, cac tap tai lieu hay bao cdo ma gia dinh uy quygn dgu duos xem lai. Nhung thong tin nay c6 the cho ban higu each tin:ft trao d6i vdi gia dinh. Ditng t>i tao thien kik to nhung thong tin ma ban xem. Khi tik xuc vdi gia dinh, co the ban se nghi khac nhung dieu ban da doe ve ho. Cuiic phong van din Can vdi gia dinh Trong Ian lien he dau tien, c6 hai thu se xay ra, da Fa qua trinh nhap cuec va qua trinh Lim higu. Cuee. phOng van (Tau tien them vao qua trinh nhap euee va tim higu nay. Phan nay bat dau vdi met thao luan da qua trinh nhap cuac va tam quan trong coa no vdi qua trinh (lieu tri tigp dien. Inking hop 7.1. Cul& not chuyen dien thoai dau lien veil khach hang khong to nguyen Nhan vien CTXH: A la, t6i la Mai 6 Trung tam tv van gia dinh. Ong Diking: Tai la Diking, va tOi goi den Trung tam vi con tali c6 van da. Toa an bao tdi phai lam viPc vdi trung tam tv van gia dinh. Nhan vien CTXH. Cam an bac da goi, hac Diking, toe an da gui cho chUng chat.' taking hdp Gila bac raj a. Chau co the gap bac dvoc thong a? Ong cho chi brat la tell khong thich tob hay ai do bao tai cach day con dau. 255
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
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nghiep dude trubng nay!", thi khach
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Trong dot digu tri ba, khaeh hang v
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Bai tp ta la nguy cd th \lc su vdi
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nhdc dinh to tit. Khach hang c6 ngu
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Theo Lewis uez dthzg szt (2002): "K
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Murphy —"n6u co gi co the sai lam
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dich dieu tri la chi ra rang khach
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Hanh vi higu chign thuang dude boc
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Lange va Jakubowski (1976) thao lua
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Stt kien dinh ve cai tot. Su kien d
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clai eang hadng dan the ma tit nhan
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hai ben cai ma hon vdi nhau, ea hai
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1. Cai thien mtil quan he ciTa ban
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1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251: phan lan cua moi tong tae that hAnh
Page 255 and 256: trinh bay va chap nhan quan diem ca
Page 257 and 258: dinh. Viet ghi chu cac he thong con
Page 259 and 260: dinh. Co the la ve met tran cid bon
Page 261 and 262: Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
Page 271 and 272: Vi du nhan vien CTXH co the bat dau
Page 273 and 274: tre, met trai, met gai. Cac throng
Page 275 and 276: Cac qua trinh va phdang phap Thuc t
Page 277 and 278: uong ruou ciia minh có anh huang d
Page 279 and 280: Cac can nhac vg van boa la nhiing y
Page 281 and 282: nam va n3, va cac trung tam cong de
Page 283 and 284: Me hinh chila benh nhan manh vao sV
Page 285 and 286: thlic va d6i eau" va "khuyen khich
Page 287 and 288: Sau giai down lam viec met minh, ng
Page 289 and 290: ThUeng thi torn tat nay se dude vig
Page 291 and 292: 3. Nhom phat trien uttoc thigt 1(6
Page 293 and 294: • Lam viec cai ma vai cac nei lo
Page 295 and 296: Met phtiOng phap lam tan bang la ch
Page 297 and 298: Ki thun't giai quygt bat d6ng: Khi
Page 299 and 300: Giai doan au Giai doan dau la thdi
Page 301 and 302: chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
Page 401 and 402:
74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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