BAI GIANG CONG TAC XA HOI

Myc tiau cua giao ti6p c6 hihu qui
Khi khach hang da hieu rd hdn va muc dich caa giao tiep, ha da sail
sang de chuyen sang nhiem vu tiep theo nham giao tiep thanh tong. Trong
qua trinh khach hang bay to quail diem va giao tiep c6 hieu qua, nhan vien
CTXH can gitip ho hieu ro met dieu la mei thong diep a di khOng chi có
nei dung ma con c6 ca tinh cam di cling yin no. Muc dich caa giao flip có
hieu qua IA phai hieu hoec the hien ST to va tam to tinh cam thong qua coo
thong diep gei di hoec nhan
Giao tiep c6 hieu qua la met qua trinh g6m nhieu giai doan. Try&
tien thong diep duoc gUi den mat ngudi khac. Trong thong diep chila clang
nhung lai lath va clam dung ca nhUng sac thai tinh cam; vi du nint vui ve,
gian du, b6i r6i. Thong diep cling có the dude gib di cling the cif' chi khOng
16i; vi du tau co hoec khuon mat dam chieu. Sau khi thong diep dude gai di,
ngudi tiep nhan thong (lien se xa li thong tin va dap lai bang mot thong
diep Mang có the bao gam ca lbi not va cac ca chi khOng Ibi. Khi dap 10,
ngudi tielp nhan thOng diep co the phan hai Lai nhfing th8ng tin ma ho nhan
&lac hoec c6 the gai lai mot thOng diep hoan than mei, nhung not tom lai
muc dich cea giao tiep co hieu qua la ngudi gat va ngudi nhen dau co the
hieu nhau, ngudi nhan nem bat &Mc dung y caa ngudi gai, hieu dUoc
nhung gi ngudi gei naan noi va npiec
Cac rho can ph6 bien trong giao trip
Btelic Una ba trong viec hoc giao flap co hieu qua la xac dinh met s6 rao
can Old bign trong giao ti6p. Nhiing rho can do la:
1. Se ngAt 16i khi ai do dang noi.
2. Khong nhin vao mat ngudi minh dang noi chuyen.
3. Dang dung khong nghiem Enc.
4. Cudp loi ngudi khac.
5. Im tang.
D6i v6i nhieu khfich hang, rao can ph6 bi'en la viec ngAt ldi, khong de
cho ngudi kia noi h6t nhung gi can noi. Do vay nhiem vu dau tien ciaa nhan
\Oen CTXH la lam sao de khach hang phai nghe het r6i mili duct ngAt
Dieu nay dac biet thing trong to van ve hen nhan va gia dinh. Met rao can
phe; bik khac la viec khong nhin thang vao mat ngudi minh dang nth
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