BAI GIANG CONG TAC XA HOI

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Qua trinh phat huy thl manh Vice (Ring ngen riga va cac hanh vi phi Len ngil curl nhan vies CTXH khi giao ti6p yeti khach hang phai dude ties hanh vdi trong tern la nguen g6e cua sv thay dM nam d kha nang va the manh tiem tang cern ho. Dieu nay den khi lam cho khach hang ngac nhien khi ho tim kiem stftre gitip cho met van de cu the lean do va mong chic rang do la trach nhien chinh cua nhan vien DAIL Tuy nhien viec qua chid trong vao met yen L thi co the Lao ra sv trong oho va kelt qua khong nhu y muen. Met khi dieu nay xay ra, ne so luen am dnh tam tri ctia khach hang va khien ho kh6 vuot qua. Vi vay phai chit trong vao con ngudi, khong qua tap trung vac) van de. Nhein vien CTXH cO the chit trong den van del nay qua thai do lam viec vdi khach hang. Manning (1998) gel y nhan vien CTXH nen có cac thai sau trong viec cham sec sec khoe tern Suy nghi va giao ti6p ydi chinh ban than khach hang, chit khong phai la yell nhung sy. clf6n doan, str guy WI Nganh &Ong tac xa hei da t8 lau xem xet Itri viec sU dung cac chlin doaln nhtf la mot each thfic digu tri cho khach hang. Mac dd co nh>ing li do de st'i dung the each chin dohn nay trong viec digu tri elm khach hang, song tit quan diem v6 the manh thi digu nay se khong hdp H. Vielc chit trong den the manh doi hifi phai hieu khhch hang tit quan diem giao tielp lien nhan. Bang each hieu khach hang nhe met eh the thi nhan vice CTXH da tao ra met mei tregng an tohn de phat huy the manh gem L. Hon nda, viec chit trong ten the manh tin gia dinh rang tieing qua viec hieu khdch hang thi nhan vien CTXH se hieu hon ye nhung tra ngai can tra khach hang nhan ra va phat huy the manh cua L. M6i quan he lien nhan co the tao ra nhiing &tong Inking ma Ere gidp ca nhan vice CTXH va khach hang. Ton trong quygn to guy6t dinh cua khach hang 'Prong qua trinh tim hieu, nhan vien CTXH phai ton trong kign va guy& dinh cem khlich hang. Dung tren quan diem y6 phat huy the manh, kha nang tV guy& dinh ciia khach hang cho they ho deng vai trO chfnh trong qua trinh dieu tri. Tri guy& dinh la hanh thing xay ra khi khach hang tin vac) chfnh ban than ho via eel the to due ra quyet dinh cua chfnh manh. 222
Phai c6 trach nhipm tgi khach hang mot cash tong the, chi.' trong den chat lacing cuOc song va cac yeu t6 mei tragng Khi nhan vien CTXH lam viec vdi mot khach hang, ho phai xern xet toan bq hoan manh trong doi song caa khach hang. Viet danh gin khach hang chi bang nhung nguyen nhan nei tai (nhting nguyen nhan tit chinh ban than khach hang) la phu nhan nhtiing gi xay ra xung quanh ho va nhung anh twang &u,' mai truong lac dong den the manh cunt ho. Nguoi eO nhan Hide rift ra ve ban than thi ding co the xoay sa dude theo quan diem phat huy nqi luc, tuy nhien ho van can có them sa tn.; giiip tit mai truong thl mdi Oat huy dMic tat hon. Thong qua gia dinh hay ban be, sat thanh tong trong su nghiep, sa thich tai nang, moi ca nhan khach hang den ce nhiing each khac nhau de ca dude sq trd gitip tit mei truong. Tap trung vac quan diem phat huy the manh hon la tap trung vao mg hinh danh gia va that hanh (deficit model) Mie hinh danh gia va thiic hanh chit trong vao viec Oat hien ra nhung vain de trong cuee sag cua khach hang. Va chinh slit tap trung tiou cue nay se khien cho khach hang khong de y vao viec plata huy sue manh va thanh tong Gus. ho. Bang chch chti trong vao viec plant huy the manh, nhan vien CTXH Bang trd giiip khach hang htiong vao rime tieu ena ho va phat triers mai quan he trd glut). Ton trong Mang kha nang va kien that phong phu cua khach hang trong m6i quan he tri lieu. Tranh to ra minh la mot chuyen gia Bang each tranh td ra minh la mot chuyen gia, nhan vien CTXH se loai bd chide truong hop luan to cho minh la dung. De cho khach hang chit deng tham gia vao qua trinh tri lieu. nhan vien CTXH da tra gitip khach hang trong viec suy nghi va Minh dong tich cue. Viet can thiep nay la met phan trong qua trinh tong tae gitta khach hang va nhan vien CTXH nham mang lai sp that, dia. Tin tuang vao nPi lac cua khach hang de hieu them va nang cao cu§c song cua ho Nhan vien CTXH can phai tin rang khach hhng lanai có met mong ttec tlf nhien la phai nang cao doi sang va tq mirth quyeit dinh Kern dieu gi la toit nhat cho Ito. 223
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DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
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Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
Page 169 and 170: h6a khac nhau. Tam yen P6 nay bao g
Page 171 and 172: Ch uang 5 PHAT TRIEN KT NANG D61 PH
Page 173 and 174: nghiep dude trubng nay!", thi khach
Page 175 and 176: Trong dot digu tri ba, khaeh hang v
Page 177 and 178: Bai tp ta la nguy cd th \lc su vdi
Page 179 and 180: nhdc dinh to tit. Khach hang c6 ngu
Page 181 and 182: Theo Lewis uez dthzg szt (2002): "K
Page 183 and 184: Murphy —"n6u co gi co the sai lam
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219: 3. Phai gig dinh rang ban kh6ng the
Page 223 and 224: cling -nhu Id nang ma nhan vien CTX
Page 225 and 226: Trail hanh can thi4p Qua trinh can
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
Page 255 and 256: trinh bay va chap nhan quan diem ca
Page 257 and 258: dinh. Viet ghi chu cac he thong con
Page 259 and 260: dinh. Co the la ve met tran cid bon
Page 261 and 262: Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
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Vi du nhan vien CTXH co the bat dau
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tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
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103. Preston. J. (1998). Integrativ
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132. Sherman, A. (1973). Behavior m
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Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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