BAI GIANG CONG TAC XA HOI

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Kieu cau hei nay se" keo khach hang ra khai yen dg cim ho de tinh nhiing khoang thai gian khi van de de khong ten tai tatac de hoac se killing ten tai. Bang each dat cau hai nhu the", cluing to khong chi thu thap dude thong tin ma con biet dude khoang thdi gian ho da co hoac khong có yen de. Mac cho khach hang giai thich van dg la digu quan trong, danh gia mp hinh due vao the manh chti trong den cau hOi vg nhting khoang thai gian khi yen dg khong ten tai. Cach thite dat eau hOi trong me hinh nay la rat quan trong. Che hanh vi phi neu net' cna ban se cho khach hang they sir tin Wang vao ho va vao nhiing gi ho dang nOi. Met to the' thoai mai cho they su cdi and cua ban va sit sari lOng lang nghe nhiing dieu ho noi - digu nay la rat quan trong. Turing tp nhU v'ay, nhung bieu hien cdi ma, the hien su cham chn tren khuOn mat khuygn khich khach hang suy nen nhigu hdn dgn the' mankya kha nang cua ho de giai quygt tinh hugng. Khi ban dang trd giup khach hang phat huy th6 manh, su chti y cim ban bao g6m ca hanh vi nem net va phi nen tit can phai hoan loan tap trung vao khach hang cling nhu phan fing cua ho dgi vdi can Hai. Dieu nay IA thigt ygu vi ban dang noi lai cho ho they ho cd thg manh va kha nang de dat dude mac Lieu. Truang hop sau minh hoa re digu nay. Khan vien CTXH thong qua each giao tigp sii dung cac hanh vi ngon net va phi nen net se. phai tim kigm each thitc danh gia de có dude nhang phan Ung tich (Arc trong qua trinh tro giap. Nhan vien CTXH cling se phai xem xot tinh rieng biet trong mOi con ngtial. Sri can thiep nen dui trong vao tUng ca nhan va nhiing gi nguoi do mang dgn trong qua trinh tri lieu. Nhan vien CTXH: (Ng& a khoang cach vita phai, nhin thang vao khach hang). Ban they nhu the nao khi ban data bi tram cam? Khach hang: (Deu CUE xuang ciao vao T6i khong the nhd dude vi lac nao toi cling cam thy nhu minh bi tram cam. Khan vien CTXH: (V5n a to the hop li va na nu cab). Se nhu the" nao lieu ngay mai ban thac day va ban thong con bi tram cam? Dieu gi se xay ra? Kith hang: (Ngeng dau va hal mim cLtdi) Toi nghTmoi thit se tat hdn Nhan vien CTXH: T6i co they &roc ben net mat cUa ban hoar' canh co the' lam cho mat ngay cUa ban tra nen vui ye. Hinh anh nao da xuat hien trong deu ban khi ban d5 nghT ye viac thac day ma khOng they bi tram cam. Khach hang: (KhOng con chi xuang, mat nhin nhan vien CTXH). T6i da nghT minh rat vui ye va mat trai dang chieu sang. BANG 6.2. Tro gitip khach hang Oat huy the manh 226
Trail hanh can thi4p Qua trinh can thiep trong thiic hanh phat huy the manh bat dau trudc khi nhan vien CTXH lan dau gap go khach hang. Hoac la c6 nhfing ngudi khac da cung cap thong tin flan ve khach hang hoac la khach hang da goi dign de" sap xep cuec hen, nhan viers CTXH can phai xem )(et thong tin ma ho nhan duct tree quan diem dtla van the manh. Nhan vien CTXH nen nhap cuec vdi khach hang nhu the nao la met phan trong qua trinh can thiep. Gan nhu khong the nhap cuec vdi khach hang nett khong hinh thanh trong dau hinh anh cua khach hang tit nhiing thong tin c6 dptic. Nhung gi nhan vien CTXH phai lam la nghi ye khach hang theo htiong phat huy the manh ena ho, chit Y den nhung gi c6 ye la the manh cua khach hang va hi vong den k'et qua thanh wing. Tien can can thiep theo each nhu va, y thong qua qua trinh nhap cuec va danh gia, nhan vien CTXH có the bat dau chinh thUc tien hanh can thiep. Ki nang can thiep Can thiep chinh thiic bat dau sau giai doan nhap cuec va dAnh gia. Trong giai doan nay, nhan viola CTXH chuyen dan nhfing cau hai clanh gia sang kik cau hOi can thiep, nhan xet va cac quy trinh cu the va phit tun) vdi hoan canh cua khach hang. Giai doan nay gem the ki nang sau: KT !fang cluang da'u During dau IA met to thuang mang nghia tieu cue. Khi chUng ta nghi tOi ski dudng dau, ta thudng hay nghi tdi nhitng ngtidi hay tranh cai, hoac khong c6 kha nang tim ski hoa hop. Tuy nhien trong Ova hanh ding tac xa hei, to nay c6 y nghia hoan toan trai ngtioc. Dtidng dau trong thvc hanh tong tac xa hei la lam cho nhan vier' CTXH ya khach hang c6 the \Tint qua the van dg ma khach hang dang bi be De" gifip khach hang hoc va dung thicic each dudng dau, dieu quan trong IA nhan vien CTXH phai c6 ki nang de va co the dung no ding vdi khach hang. Neu nhan vien CTXH ngai dtidng clan vdi tra ngai, ho se khong gitip ich dude cho khAch hang. During dau khong cb nghia la tranh cdi, no phai dan den sue manh hay met ski ket thtic ma ca hai ben cung than hieu van da. During dau duoc dung trong nhieu tinh hueng khac nhau gifia nhan vien CTXH va khach hang. Cac tinh hueng nay bao gem tim ra ski khac biet, chi cho khach hang cac I/ ill fig nguy hiem, phu nhan cac tinh hueng cu 227
Page 1 and 2:
DAI HQC DAN LAP THANG LONG BAI GIAN
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myc Lyc Lèln6i4u 5 Lai moat/ 7 Chu
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6 Chung toi hi vong rang khi cu6n s
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8 nang xac dinh van de caa del Wong
Page 9 and 10:
Khong chii Si rang nghe Nghia la ng
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Giong mai Giong noi nen phii hdp vo
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loan tam li, tang thang, met mOi tr
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5. Mat nhin-tiep xbc qua anh mat, n
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clang tim giai phap cho van de va k
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Clip di;, 2: Ban dang cam thgy that
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8. Met co be 12 tuth bi anh trai qu
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1. Khach hang: Gan day tai cam thgy
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9. Khach hang: Chgng tea co van de
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cang da tang trai qua nhung dieu Wo
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Khi nhan vien CTXH nghe eau chuyen
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• Nen dat cau hOi tap trung vao n
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3. Khach hang: "Anh ta sa vao nhung
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Cau hOi theo trial hoc Socrat "Khon
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thong tin vg met chu diem cu the de
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Cau hai dank gia de khach hang din
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Ban danh gib mOc dO hobn thanh nhil
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Cau tra lei cam thong matt: Ban dan
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Cau tra Itli quan tam tich cite mal
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Can tra ldi quan tam tich ciic ma.u
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4. Benh nhan noi trn nam trong trai
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Citu hal lam sang to van de: Anh ma
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17. MOt ngtieti ta nang thon ra ThU
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+ Van ban xac dinh tinh trang caa k
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mat thcii dO it than thtinh, cat ma
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Ngu6n got chinh xac cua the yeti t6
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NOi Ivo Su thgp kern Su but bOi S2f
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64 1. Can be nay dang d giai doan n
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• de kgt hop sieu ca nhan ma khac
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mei truang 'et/ nhien caa ngtiai do
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• Nhang mang Judi quan he hien Mi
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• Cho rang co the doe &toe suy ng
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M6 hinh danh gia dua hen cac thirn?
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lap chile nang va Huang thanh tgt n
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6.sa dung cach danh gia nham ttm ra
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True III nham the hien bat ki dieu
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• Tim hieu xem lieu co su rgi loa
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throng nhu nghe chang hop 1f lam, n
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nghien eau va thaang xuyen Wide cac
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TOM TAT Chuang nay gidi thieu cho n
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nhien nen nhan vien CTXH the hien d
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tigp tut tra phi tu van có nghia l
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6 có the gap khO khan trong khi gi
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cu6n each mang ten "Nghien ads &fa
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them met se- bueb nth. Bien phap ga
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3. Cac &Mc hAnh deng hoac cac nhiem
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3. Cac ygu t6 ben ngoai có the anh
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Van de ye gia dinh la met van de kh
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qua trinh to van. Vi du muc lieu da
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nguai khde va tap trung vao hAnh vi
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can phai dUcic lam re hdn de co the
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Trong cu .& "Bai tap thuc hanh tong
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Co rat nhigu mo hinh day each giao
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chuyen voi. Vi du trong suet butii
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Cac aging diep "toi" khOng dg 16i,
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cam thgy digu ma ban dai cam thay.
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Cac mue tieu to van can cu thd va r
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dau su danh gin dia ho van mang tin
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thoa man trong hen nhan, Chi s6 Tho
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TOM TAT ChuOng nay tap trung vao qu
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gio-ng nhau. Dieu cot yeu nhal cua
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4. Phan anh dya tren tinh hitting c
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i rei loan se tang rei loan hOn neu
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Kithuat tang curing ban nga Duct tr
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Buac hai caa qua trinh la tao ra ma
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Rimm va Masters (1974) da dua ra me
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ttdc mall de gifi tri bang 10 diem
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ngoi tntec may vi tinh chdi tro chd
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KT thuat sir dung quan he sang tac
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C: nhung ket qua lie cam giac va ha
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can co them kinh nghiem vg thi cit"
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Kith* xe-p hang sythanh thao va tho
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"Li thuyet nen tang cua liOu phap 1
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chicle thigt lap gitta nhan vien CT
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5. Tao ranh glad 6. Tao bat can ban
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de hei one thanh vien gia dinh ye 5
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To bgt can bang (bat toting xting)
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KT thuat ma to yin dg De Jong va Be
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lam viec gi khac biet khOng?" hoac
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khang thgy. Digm math chgt a day la
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h6a khac nhau. Tam yen P6 nay bao g
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Ch uang 5 PHAT TRIEN KT NANG D61 PH
Page 173 and 174: nghiep dude trubng nay!", thi khach
Page 175 and 176: Trong dot digu tri ba, khaeh hang v
Page 177 and 178: Bai tp ta la nguy cd th \lc su vdi
Page 179 and 180: nhdc dinh to tit. Khach hang c6 ngu
Page 181 and 182: Theo Lewis uez dthzg szt (2002): "K
Page 183 and 184: Murphy —"n6u co gi co the sai lam
Page 185 and 186: dich dieu tri la chi ra rang khach
Page 187 and 188: Hanh vi higu chign thuang dude boc
Page 189 and 190: Lange va Jakubowski (1976) thao lua
Page 191 and 192: Stt kien dinh ve cai tot. Su kien d
Page 193 and 194: clai eang hadng dan the ma tit nhan
Page 195 and 196: hai ben cai ma hon vdi nhau, ea hai
Page 197 and 198: 1. Cai thien mtil quan he ciTa ban
Page 199 and 200: 1. Hay danh vai phut de can nhac xe
Page 201 and 202: Jerry, ... tai ninon anh hit that M
Page 203 and 204: 3. Nhung su kien kinh nien nhung kh
Page 205 and 206: giai doan the ha nay, su cang thing
Page 207 and 208: "dgu hieu ctinh bao Om" c6 the dace
Page 209 and 210: Bich vu tham ven". Nhieu nguai ehon
Page 211 and 212: cua moi ngudi va nen dude chgp then
Page 213 and 214: Chuang 6 THVC HANH PHAT HUY NQI LUC
Page 215 and 216: 7. Hay kien nhan vi ski Lisp sac ci
Page 217 and 218: each not vg nhung (lieu ma ho da di
Page 219 and 220: 3. Phai gig dinh rang ban kh6ng the
Page 221 and 222: Phai c6 trach nhipm tgi khach hang
Page 223: cling -nhu Id nang ma nhan vien CTX
Page 227 and 228: Lu8n phai xem xet m6i quan he this
Page 229 and 230: 3. Hay tan ra nhung Iniac en the de
Page 231 and 232: met eau chuyen mai bang each suy ng
Page 233 and 234: song vg nhan each, y thitc, deng ly
Page 235 and 236: cua phu nu, b6 qua nhung digu nay l
Page 237 and 238: Phat huy th6 manh cho khach hang la
Page 239 and 240: 4. Chu trong van dac diem rieng bie
Page 241 and 242: Cong tat vdi cac gia dinh la float
Page 243 and 244: Cac ranh gidi Cac ranh gioi la nhun
Page 245 and 246: Cac mii hinh doe nhet Cac mo hinh d
Page 247 and 248: nha tri lieu c6 the three xem la e6
Page 249 and 250: Chdng nao nha tri lieu gia dinh cli
Page 251 and 252: phan lan cua moi tong tae that hAnh
Page 253 and 254: ean phai tip xuc lan (tau vdi gia d
Page 255 and 256: trinh bay va chap nhan quan diem ca
Page 257 and 258: dinh. Viet ghi chu cac he thong con
Page 259 and 260: dinh. Co the la ve met tran cid bon
Page 261 and 262: Viec danh gia cac tinh hudng gia di
Page 263 and 264: Re rang la yang dai ca lne nao do d
Page 265 and 266: Trong qua trinh danh gia , c6 the l
Page 267 and 268: khac &Ong met vai trO quan trong la
Page 269 and 270: 10. Moi nen van hon deu coi trong t
Page 271 and 272: Vi du nhan vien CTXH co the bat dau
Page 273 and 274: tre, met trai, met gai. Cac throng
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Cac qua trinh va phdang phap Thuc t
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uong ruou ciia minh có anh huang d
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Cac can nhac vg van boa la nhiing y
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nam va n3, va cac trung tam cong de
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Me hinh chila benh nhan manh vao sV
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thlic va d6i eau" va "khuyen khich
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Sau giai down lam viec met minh, ng
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ThUeng thi torn tat nay se dude vig
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3. Nhom phat trien uttoc thigt 1(6
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• Lam viec cai ma vai cac nei lo
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Met phtiOng phap lam tan bang la ch
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Ki thun't giai quygt bat d6ng: Khi
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Giai doan au Giai doan dau la thdi
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chile c6 the hia chon nhung nguai c
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nay e6 the la not quy ve phuong pha
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ca nhan trong khi khep lai nhung le
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khong tinh nguyen, cac thanh vien t
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viec ma se de cap den nO trgc tip t
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(3) met thai ki cuel trong do sp ta
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nghe. Nhan vien CTXH cling co the g
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Twang hop 8.1 Giai down giCia trong
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• Cac thanh vien &No h6 trd trong
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Chuang 9 CAN THI1P VAO CAC HE THONG
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Cac rao can vat chit Viec phat hien
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dieu tri cai nghien, nhang ngtibi m
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va de dung gia dinh re (Ping, 2002)
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Doi khi quy trinh nay la true tiep,
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Thief Igp muc tier hap li Trong qua
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Cot trash nhiem chi ra ngudi chin t
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Gain, sat va danh gia lal Met budc
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Cac nguyen tee ego chic trong twang
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clang hanh lang cho met chinh kien.
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Met han chg vg dao difc mita lien q
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nhat di thuyet phuc? Ca nhan nay se
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can tra la mgt vi du. "Tei khOng ca
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deng phap H, viec dua ra tong luan)
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Hoat dong di kern voi cac hanh deng
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thong tin, phan tich du lieu, chia
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an giam et& hay nhfing ki nang khac
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vu phi hop vdi von de. Can can nhac
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giam d6c va van dua ra cac thong ti
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Chucrig 10 KIEN THOC VA KT NANG DAN
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hoa eke ket qua cho bat cu ca nhan
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qua dOi hOi chting ta phai dap Ung
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Cac thiet ke . AB D6 hieu Wide the
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HiNH 10.2. Vi du vg thigt ke B Cac
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0 1 2 3 4 5 6 7 8 9 10 11 12 13 14
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6 5 4 r 3 2 z 1 0 ,0 0 1 2 3 4 5 6
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nheing ding cu do goi la thang diem
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Dam manh va didm yea coa danh gia b
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(Xing nhu cac phuong phap khae, tha
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chung, nhang nghien cau nay bao gai
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cac xu huOng hoac cac me hinh có t
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Cac thiet k6 nhom throe Ring a ta r
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E ^. 0.) 40 • 35 30 25 • ♦ Ca
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an luyen nhOm da kgt auk. Diem caa
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chuong trinh vol tarn thanh vien. C
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trade va sau, met sg hoac tat ea ca
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Cac bie'n phu thuOc khac nhau: Hai
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Float deng danh gia nen dupe gan bo
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z TOM TAT Chtidng nay dua ra dinh n
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16. Canda, E. R. & Furman, L. D. (1
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46. Gorey, K. M., Leslie, D. R., Mo
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74. Lewin, K. (1951). Field theory
Page 403 and 404:
103. Preston. J. (1998). Integrativ
Page 405 and 406:
132. Sherman, A. (1973). Behavior m
Page 407:
Chin trcich nhienz xulit bcin: Giam
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BAI GIANG CONG TAC XA HOI

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