BAI GIANG CONG TAC XA HOI

8. Met co be 12 tuth bi anh trai quay rth khi dang nga. Chau noi:
"Chau thac day khi thSy anh ay se vao nguai chat', chau rSt so va khong
bi'et phai lam gi. Chau gia ve nga va Ian qua phla ben kia givang".
9. Manny la cha throng cria 4 dila tre 17, 15, 12, va 7 tuei. Ong cuoi
Lupita 6 thang trtiac. Ong n6i: "Toi phai lam viec vat va. Toi phai cham sac
nhUng chaa tre nay trong khi be cim cluing chang lam gi cho chting. Nhung
tat ca nhfing gi red nhan chap tit chting chi la su thieu ton trong. Cluing
khOng gitip gi viec nha va me cila cluing cling cho chting lam nhu vay.
Neu m9i thlt khong thay dei, toi se 66 di".
10. Khfich hang: Antoine la nguai tei da hen ho chtoc met nam. Anh
ay la ngttai clau tien thuc su rat tot v.% ten. Anh Sy vita mai thong bao vai rai
la anh ay mai dude nhan met cling viec tl alit do Washington, anh 'Sy muen
t'Oi di ding nhting toi khOng biet phai lam nhu the nal). Toi rat bth rth.
Stt quan tam tich cctc (Ski ton trong)
Khi khach hang duck dap lai bang thai do chSp nhan, itch cue, khong
hi phe phan thi nhang thay dei trong quan he tri lieu la c6 the dat dttOc.
Dieu nay ded hOi nhan vien cling tac xa hei phai san sang de cho khach
hang ben to nhang cam gide tuc thai vi du nhu cam giac boi nth, tuc gian, so
Khi nhan vier]. CTXH danh gia khach hang met each t6ng the thi
khach hang co the lien gar, hal l. Su quan tam cUa nhan vien CTXH del vai
khach hang khOng nen bi tac deng bai "su hia chop, dac tinh va ket qua
mong muen khach hang" 2 .
Su quan tam tich clic la met dieu kien (kha nang) ma nhan vien ding
tac xa hei có the chuyen tai ski tan thanh, su n6ng hau va su quan tam den
nhiing trai nghiem caa khach hang' .
Su quan tam tich cup, con duct goi la st/ ton trong, la kha nal -1g danh
gia khach hang nhu la met nguai co phem hanh va gia tri. Theo Ivey' quan
Rogers, C. R. (1986). Client-centered therapy. In I. L. Kutash & A. Wolf (Eds.),
Psychotherapists' cookbook: Therapy and technique in practice (pp.I 97-208). San Francisco:
Jossey-Bass.
2 Raskin, N. J. & Rogers. C. R. (1995). Person-centered therapy. In R. J. Corsini & D.
Wedding (Ed.), Current psychotherapies (5' ed., pp. 128-161). Itasca, II: Peacock.
Ewen, R. B. (2003). An introduction to theories of personality (6 1" ed.). Mahwah, NJ:
Lawrence Erlbaurn.
4 Ivey, A. E. & Ivey. M. B. (2003). Intentional interviewing and counseling (5" ed,)
Pacific Grove, CA: Brooks/Cole.
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