TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
3484<br />
3485<br />
3486<br />
3487<br />
3488<br />
3489<br />
3490<br />
3491<br />
3492<br />
3493<br />
3494<br />
3495<br />
3496<br />
3497<br />
3498<br />
3499<br />
3500<br />
3501<br />
3502<br />
3503<br />
3504<br />
3505<br />
3506<br />
3507<br />
3508<br />
3509<br />
3510<br />
3511<br />
3512<br />
3513<br />
b. Automated e-mails.<br />
11. The LRS shall set triggers, as specified by COUNTY, for automated<br />
actions to take place if appointments are missed by a client.<br />
12. The LRS shall cross reference all scheduled appointments for a<br />
participant and display all appointments to COUNTY-specified<br />
User(s), as specified by the COUNTY.<br />
2.17.4 Generate Reports.<br />
1. The LRS shall include the ability to produce standard and ad hoc<br />
reports regarding scheduling (e.g., number <strong>of</strong> missed appointments,<br />
staff availability, utilization <strong>of</strong> time).<br />
2. The LRS shall provide reports which must support Local Office Site<br />
management <strong>of</strong> the processes down to the worker level and then<br />
progressing to unit, section, and <strong>of</strong>fice levels. Performance measures<br />
and counts are required at each level, as determined by COUNTY.<br />
2.18 CLIENT CORRESPONDENCE:<br />
The client correspondence process automates the production and mailing <strong>of</strong><br />
notices, Notices <strong>of</strong> Action (NOA), letters, and forms required by applicable<br />
federal, State, and local laws, rules, regulations, ordinances, guidelines, directives,<br />
policies, and procedures. There are several different types <strong>of</strong> client<br />
correspondence, including notices to applicants, participants, and authorized<br />
representatives, information updates, and eligibility determination results. The<br />
client correspondence process is subject to frequent changes in format and<br />
language for specific NOAs due to changes in federal, State, and local laws, rules,<br />
regulations, ordinances, guidelines, directives, policies, and procedures. The LRS<br />
shall produce online and in batch correspondence in all required languages, and in<br />
formats that are updatable by COUNTY-specified Users, as required, and shall<br />
also display all correspondence in English to COUNTY-specified Users.<br />
The LRS shall include independent Web services for the generation <strong>of</strong> client<br />
correspondence, which shall be available to COUNTY-specified entities (e.g.,<br />
other California SAWS systems) via LAnet/EN and the Internet.<br />
LRS RFP - Attachment B (SOR) Page 100 November 30, 2007
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