TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
7293<br />
7294<br />
7295<br />
7296<br />
7297<br />
7298<br />
7299<br />
7300<br />
7301<br />
7302<br />
7303<br />
7304<br />
7305<br />
7306<br />
7307<br />
7308<br />
7309<br />
7310<br />
7311<br />
7312<br />
7313<br />
7314<br />
7315<br />
7316<br />
7317<br />
7318<br />
7319<br />
therefore a transactional sample methodology is indicated and shall be<br />
utilized for measuring certain performance requirements.<br />
For each performance requirement for which a transactional sample<br />
methodology is indicated, the following shall apply: (i) the term<br />
“Transaction Sample” shall mean a sample <strong>of</strong> the applicable transactions<br />
each day for which the sample (including: (a) sampling methodology, (b)<br />
what is included in the sample, and (c) sample size), as approved by<br />
COUNTY Project Director, is used for the purpose <strong>of</strong> determining the<br />
Transaction Response Time measurements for the performance<br />
requirement; (ii) the term “Transaction Response Time” shall mean the<br />
time period, following the activation <strong>of</strong> an interrupt key (e.g., enter key,<br />
mouse click, function key), that begins when the first data packet for a<br />
transaction is transferred from LAnet/EN to the Gateway in order to<br />
initiate the transaction and ends when the resultant data and screen image<br />
has been transferred at the Gateway and is under the control <strong>of</strong> LAnet/EN;<br />
(iii) the term “Internet Transaction Response Time” shall mean the time<br />
period that begins when an interrupt key (e.g., enter key, mouse click,<br />
function key) is activated in order to initiate a transaction and ends when<br />
the resultant data and screen image has been received at the User’s<br />
computing device; (iv) the frequency <strong>of</strong> the Transaction Sample shall be<br />
daily and be statistically valid to the day level and shall be approved by<br />
COUNTY Project Director; and (v) CONTRACTOR shall recommend a<br />
method to eliminate any anomalous transactions from the end performance<br />
computation for COUNTY Project Director’s consideration and approval.<br />
The performance requirements set forth in this Subsection 3.6.2 shall be<br />
measured using the LRS performance monitoring tools described in<br />
Subsection 3.6.1 (General Performance Requirements).<br />
LRS RFP - Attachment B (SOR) Page 207 November 30, 2007
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