TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
3835<br />
3836<br />
3837<br />
3838<br />
3839<br />
3840<br />
3841<br />
3842<br />
3843<br />
3844<br />
3845<br />
3846<br />
3847<br />
3848<br />
3849<br />
3850<br />
3851<br />
3852<br />
3853<br />
3854<br />
3855<br />
3856<br />
3857<br />
3858<br />
3859<br />
3860<br />
3861<br />
3862<br />
3863<br />
3864<br />
3865<br />
3866<br />
3867<br />
3868<br />
3869<br />
3870<br />
3871<br />
2.19.2 Alerts and Reminders.<br />
1. The LRS shall include alerts and reminders for pending and ongoing<br />
work.<br />
2. The LRS shall calculate the due date for each application for<br />
assistance and generate alerts and reminders in order to assist<br />
COUNTY-specified Users and supervisors in tracking the application<br />
process, as specified by COUNTY.<br />
3. The LRS shall track assistance unit and participant circumstances and<br />
generate a reminder when a required case maintenance activity is<br />
coming due.<br />
4. The LRS shall generate e-notifications (e.g., e-mail, fax, telephone<br />
messaging) providing information to COUNTY-specified Users as<br />
well as individuals/entities outside <strong>of</strong> the LRS based on COUNTYspecified<br />
lists.<br />
5. The LRS shall generate a reminder informing a COUNTY-specified<br />
User that the LRS will be taking automatic action, in order to provide<br />
the COUNTY-specified User with the opportunity to override the<br />
action, if necessary, as specified by COUNTY.<br />
6. The LRS shall generate an alert informing COUNTY-specified Users<br />
when an automatic case action has been completed.<br />
7. The LRS shall track action taken by COUNTY-specified Users and/or<br />
the LRS and shall disposition alerts and reminders as the case actions<br />
are completed.<br />
8. The LRS shall remove and store all alerts and reminders after a<br />
COUNTY-specified time period.<br />
9. The LRS shall, for reporting purposes, track and record the type,<br />
volume, and timeliness <strong>of</strong> completed alerts and reminders that have<br />
been dispositioned.<br />
10. The LRS shall allow COUNTY-specified Users to delete or manually<br />
disposition alerts and reminders.<br />
11. The LRS shall automatically disposition alerts and reminders<br />
whenever possible, as specified by COUNTY.<br />
12. The LRS shall allow COUNTY-specified Users to access the alert and<br />
reminder list and move between the alert and reminder list and the case<br />
record through a simple navigation process.<br />
13. The LRS shall remind COUNTY-specified Users <strong>of</strong> a pending alert<br />
when COUNTY-specified Users accesses a case with a pending alert.<br />
LRS RFP - Attachment B (SOR) Page 110 November 30, 2007
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