TABLE OF CONTENTS - Department of Public Social Services

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Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 8510 8511 8512 8513 8514 8515 8516 8517 8518 8519 8520 8521 8522 8523 8524 8525 8526 8527 8528 8529 8530 8531 8532 8533 8534 8535 8536 8537 8538 8539 8540 8541 8542 8543 8544 8545 conferencing, and by traditional classroom training for COUNTY-specified Users: 1. Orientation training that provides a general overview of the LRS, including the graphical user interface (GUI), navigation methodology, technology, and specialized training. 2. e-Learning software to train COUNTY-specified Users on LRS business processes, as described in Subsection 2.6.2 (e-Learning Training) of this Attachment B. 3. Traditional classroom training for COUNTY-specified Users and for special processes. 4. Knowledge base training to be used by COUNTY for training, policy, program, and business process clarification. 5. Video conferencing capabilities for both implementation training and for ongoing training. 6.4 TRAINING PLAN. The LRS Training Plan shall include: 1. Description of the roles and responsibilities of CONTRACTOR, including providing an approach to the training program and a “train-the-trainer program”, which shall include: a. CONTRACTOR shall be responsible for the development and delivery of the LRS Training Plan. b. CONTRACTOR shall, prior to the completion of Phase 1 (Design/Development/Implementation Phase), provide transition training in the use of all materials for COUNTY-specified training staff for use in Phase 2 (Performance Verification Phase) and Phase 3 (Operational Phase). 2. Description of training curricula that supports the trainer and all e-Learning modules. 3. Traditional classroom training for COUNTY-specified Users and special support staff, including: a. COUNTY employees unable to effectively use the e-Learning environment; b. COUNTY security administrators, both local and central; c. COUNTY manage personnel administrators, both local and central; d. Case review trouble shooting staff; and e. Local Office Site technical support staff. LRS RFP - Attachment B (SOR) Page 254 November 30, 2007
Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 8546 8547 8548 8549 8550 8551 8552 8553 8554 8555 8556 8557 8558 8559 8560 8561 8562 8563 8564 8565 8566 8567 8568 8569 8570 8571 8572 8573 8574 8575 8576 8577 8578 8579 8580 8581 3. Traditional classroom specifications, including: a. No more than twenty-five (25) trainees per class; b. Workstations at a one-to-one (1:1) ratio to trainees; c. Two instructors per class; d. Appropriate ergonomic desks and chairs; f. Compliance with the Americans with Disabilities Act (ADA), including for classroom access and use; and g. Projectors, screens, white boards, and other related training tools, as needed. 4. Knowledge base software training for COUNTY-specified Users on how to use the knowledge base software, as well as training for additional COUNTYspecified Users that may add to or modify the knowledgebase. 5. Training delivery methods, including: a. Video conferencing: Two-way interactive video conferencing; b. Pre-training of COUNTY-specified staff to facilitate the interactive video conferencing; c. Hands-on with LRS training modules; d. Site preparation and acquisition of COUNTY-approved equipment for interactive video conferencing shall be provided by CONTRACTOR; e. With few exceptions, LRS orientation training shall occur via interactive video conferencing at Local Office Sites; f. COUNTY training academies shall be one of the central interactive video conferencing sites; and g. Upon completion of preparations of the interactive video conferencing sites, they shall be certified in writing as ready for use and meeting the LRS requirements. 6. The training schedule for each Local Office Site shall ensure that COUNTYspecified Users receive training prior to the implementation of LRS in their respective Local Office Sites, as established in the Implementation Master Plan. The training schedule for each Local Office Site shall include the following: a. Training shall be provided for support of User Acceptance Testing and Pilot as well as Countywide implementation and the needs of special groups, including COUNTY training academies trainers. b. There shall be no more than fourteen (14) days between the completion of any training and the scheduled start of the use of the LRS by the trainee. LRS RFP - Attachment B (SOR) Page 255 November 30, 2007
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LEADER REPLACEMENT SYSTEM Request f
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TABLE OF CONTENTS Los Angeles COUNT
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Los Angeles COUNTY Department of Pu
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TABLE OF CONTENTS - Department of Public Social Services

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