TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
Item # Interface Summary Description<br />
One-way<br />
or<br />
Two-way<br />
Frequency<br />
Interfacing Entity<br />
and System<br />
Interface Protocol<br />
Currently<br />
Implemented<br />
11.<br />
Customer<br />
Service Center<br />
CTI<br />
Computer/Telephony Integration - An<br />
automated interactive voice response system<br />
to be used by participants in order to make<br />
telephone inquiries about case status and<br />
benefits. Certain data is extracted from the<br />
existing LEADER System and sent to the CTI<br />
system. Participant accesses information by<br />
use <strong>of</strong> a unique and authenticated Customer<br />
Service Center ID and PIN that is generated<br />
by, and stored on the existing LEADER<br />
System. Participants may speak to live agent<br />
by pressing a pre-defined telephone key. The<br />
IVR will then send the customer ID and case<br />
number to the customer tracking system to<br />
request a screen population. Existing LEADER<br />
System sends all required data for the screen<br />
population to the customer tracking system.<br />
Real estate property information - For use by<br />
DPSS’ WFP&I and the Property <strong>Services</strong><br />
Division <strong>of</strong> Medi-Cal Long Term Care,<br />
DataQuick contains public ownership<br />
information and property characteristic<br />
information collected from county recorders'<br />
and assessors' <strong>of</strong>fices. DataQuick compiles<br />
real property data from the county assessor<br />
and recorder <strong>of</strong>fices and then sells it to<br />
COUNTY in a more defined and useful file<br />
format. Currently, WFP&I has access to Los<br />
Angeles and surrounding counties data. This<br />
product is purchased on a CD format in yearly<br />
basis. It is loaded and maintained on a<br />
computer by ISD/ITD.<br />
Two-Way<br />
On-Demand<br />
Real Time<br />
during<br />
existing<br />
LEADER<br />
System<br />
operational<br />
hours<br />
COUNTY Dept.:<br />
DPSS<br />
System: DPSS<br />
IVR:ISD<br />
Customer Service<br />
Center Call<br />
Tracking System -<br />
Frontlink<br />
Host-to-Host<br />
TCP/IP<br />
No<br />
(Planned implementation<br />
December 2007)<br />
12.<br />
DataQuick<br />
One-Way<br />
Inquiry<br />
Real-time<br />
On-Demand<br />
CONTRACTOR is<br />
to determine the<br />
appropriate<br />
location for the<br />
interface.<br />
Standalone<br />
program loaded<br />
from CD onto select<br />
workstations.<br />
No<br />
(NOTE: CONTRACTOR is<br />
advised to research<br />
DataQuick licensing<br />
requirements in order to<br />
determine the feasibility <strong>of</strong><br />
accessing DataQuick<br />
directly from an LRS<br />
Application S<strong>of</strong>tware<br />
interface.)<br />
13. Death Match County death data information received.<br />
One-way<br />
Inbound<br />
Monthly Batch<br />
COUNTY Dept.:<br />
Coroner<br />
System: Death<br />
Match<br />
Batch: FTP<br />
Yes<br />
LRS RFP - Attachment B (SOR) Page 236 November 30, 2007
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