TABLE OF CONTENTS - Department of Public Social Services

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Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 1380 1381 1382 1383 1384 1385 1386 1387 1388 1389 1390 1391 1392 1393 1394 1395 1396 1397 1398 1399 1400 1401 1402 1403 1404 1405 1406 1407 1408 1409 1410 1411 1412 1413 1414 1415 19. All LRS training materials shall be CONTRACTOR maintained to reflect the latest version of LRS Application Software and the changes resulting from evaluations and use during User Acceptance Testing, Pilot, and Countywide implementation. 20. The LRS shall include the following e-Learning modules with automated testing, controls, and recording by COUNTY-specified Users. If a module is identified as being “program-specific”, then a separate module for each appropriate program with the appropriate business rules, situations, and screens is required. Some items shall include a separate module for each sub-category (e.g. earned income, in-kind income, and non-earned income are three distinct income types and shall be three distinct e-Learning modules): a. Orientation that provides a general overview of the LRS Application Software, including the GUI navigation methodology, and technology; b. Functional changes from DPSS Systems to the LRS; c. Functional changes from DCFS Systems to the LRS; b. Report use and generation; c. Address changes (program-specific); d. Income changes (program-specific), including: i. Earned income; ii. In-kind income; and iii. Non-earned income; e. Changes in household composition (program-specific), including: i. Absent parent returns; ii. Newborn; and iii. Child in and out of the home or placement; f. Case opening, Case Opening Clerk, and CIN assignment procedures; g. Traditional intake process (program-specific); h. e-Government screening, application, and case maintenance processes; i. Redetermination, Recertification, and Annual Agreement processes (program-specific); j. Federal/State residency status documentation (program specific); k. Resource changes (program-specific), including: LRS RFP - Attachment B (SOR) Page 42 November 30, 2007
Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 1416 1417 1418 1419 1420 1421 1422 1423 1424 1425 1426 1427 1428 1429 1430 1431 1432 1433 1434 1435 1436 1437 1438 1439 1440 1441 1442 1443 1444 1445 1446 1447 i. Bank accounts; and ii. Adding and deleting motor vehicles; l. Shared housing, rent, and utilities (program-specific); m. Program Compliance Division (program-specific), including: i. Appeals and State Hearings (ASH); and ii. Welfare Fraud and Prevention and Investigation (WFP&I); n. Case reviews (program-specific), including: i. General eligibility case review; and ii. Technical case trouble shooting case review; o. Local security and local manage personnel; p. Clerical support, including: i. Case transfers; ii. Traffic log; iii. Cashier; and iv. Clearances and searches; q. Homeless Assistance programs; r. Benefit issuance (program-specific); s. Work participation program plans (e.g., GAIN Vocational Assessment Employment Plan, GROW Vocational and Career Assessment Plan); t. Cal-Learn case maintenance; and u. Other specialized programs. 21. The LRS e-Learning software shall be compatible with, and shall be able to incorporate, features from COUNTY’s Learning Management System (LMS). 2.7 CASE ASSIGNMENT AND CASE TRANSFERS: The case assignment process assigns applications to workers for processing. Case assignments shall be made in an equitable manner and in compliance with applicable labor agreements and/or COUNTY-specific policies and procedures. Case transfers change the assignment of a case from one worker or group of workers to another. The purpose of the case transfer process is to ensure that cases are assigned to workers or units in the appropriate location. The LRS shall LRS RFP - Attachment B (SOR) Page 43 November 30, 2007
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TABLE OF CONTENTS - Department of Public Social Services

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