TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
Item # Interface Summary Description<br />
One-way<br />
or<br />
Two-way<br />
Frequency<br />
Interfacing Entity<br />
and System<br />
Interface Protocol<br />
Currently<br />
Implemented<br />
6.<br />
CAST, DCFS &<br />
Other County<br />
Document<br />
Imaging Systems<br />
7. CHDP<br />
8. CHP<br />
9.<br />
10.<br />
Customer<br />
Service Center<br />
Call Tracking<br />
System - Service<br />
Request<br />
Initiation<br />
Customer<br />
Service Center<br />
Call Tracking<br />
System –<br />
Service Request<br />
Details<br />
DPSS - Computer Automated Scanning and<br />
Tracking system scans, stores, and tracks<br />
images <strong>of</strong> eligibility documentation to ensure<br />
the timely processing <strong>of</strong> case changes reported<br />
by<br />
participants.<br />
DCFS document imaging system.<br />
Child Health and Disability Prevention - For<br />
making referrals to the CHDP Program.<br />
General Relief Community Health Plan (DHS-<br />
PMS/DMH-NSA) – Existing LEADER System<br />
sends participant eligibility information to DHS<br />
and DMH.<br />
A COUNTY-specified User will initiate a hostto-host<br />
transaction from an existing LEADER<br />
System workstation in order to open a service<br />
request on the Customer Service Center Call<br />
Tracking System. This system will then initiate<br />
a return confirmation transaction upon<br />
successful initiation <strong>of</strong> a service request, along<br />
with additional information for the purposes <strong>of</strong><br />
populating existing LEADER System case<br />
comments. Send transactions are via host-tohost<br />
and receive transactions are via trickle<br />
feed batch.<br />
The Call Tracking System will follow up the<br />
service request initiation with details to the<br />
existing LEADER System about the service<br />
request, such as service request number,<br />
action requested, and information reported by<br />
the participant to the Customer Service Center<br />
agent during the call for purposes <strong>of</strong> populating<br />
existing LEADERSystem case comments.<br />
Two-way<br />
One-way<br />
Outbound<br />
One-way<br />
Outbound<br />
Two-way<br />
One-way<br />
Real-time<br />
On-demand<br />
Daily Batch<br />
Daily Batch,<br />
Monthly Batch<br />
Daily and<br />
Real-time<br />
On-demand<br />
On Demand<br />
Batch (trickle<br />
feed as<br />
resources<br />
permit)<br />
COUNTY Dept:<br />
DPSS/DCFS<br />
System: CAST,<br />
DCFS document<br />
imaging system<br />
COUNTY Dept.:<br />
DPH<br />
System: CHDP<br />
COUNTY Dept.:<br />
DHS and DMH<br />
System: CHP<br />
COUNTY Dept.:<br />
DPSS<br />
System: DPSS<br />
Customer Service<br />
Center Call<br />
Tracking System -<br />
Frontlink<br />
COUNTY Dept.:<br />
DPSS<br />
System: DPSS<br />
Customer Service<br />
Center Call<br />
Tracking System -<br />
Frontlink<br />
Online Real-time:<br />
TCP/IP<br />
Batch: FTP<br />
Batch: FTP<br />
Host-to-Host<br />
(TCP socket<br />
program to program<br />
call)<br />
TCP/IP<br />
Host-to-Host<br />
(FTP)<br />
TCP/IP<br />
No<br />
(In Development)<br />
Yes<br />
Yes<br />
Yes<br />
Yes<br />
LRS RFP - Attachment B (SOR) Page 235 November 30, 2007
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