TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
1563<br />
1564<br />
1565<br />
1566<br />
1567<br />
1568<br />
1569<br />
1570<br />
1571<br />
1572<br />
1573<br />
1574<br />
1575<br />
1576<br />
1577<br />
1578<br />
1579<br />
1580<br />
1581<br />
1582<br />
1583<br />
1584<br />
1585<br />
1586<br />
1587<br />
1588<br />
1589<br />
1590<br />
1591<br />
1592<br />
1593<br />
1594<br />
1595<br />
1596<br />
1597<br />
1598<br />
1599<br />
1. The LRS shall complete the electronic transfer <strong>of</strong> cases between<br />
workers and/or Local Office Sites.<br />
2. The LRS shall control the transfer <strong>of</strong> physical cases between workers<br />
and/or Local Office Sites.<br />
3. The LRS shall complete the electronic transfer <strong>of</strong> cases between<br />
workers and/or Local Offices Sites using County-specified criteria<br />
including:<br />
a. Geographic location <strong>of</strong> the participant;<br />
b. Specialized Local Office Site operations that need to replenish<br />
caseloads;<br />
c. Customer service (e.g. a participant may live in one area and work<br />
in another); and<br />
d. Caseload types and programs supported in the receiving location.<br />
4. The LRS shall support the COUNTY policy, for which cases may be<br />
transferred, when authorized, to a Local Office Site other than the one<br />
where the participant geographically resides.<br />
5. The LRS shall allow COUNTY-specified Users to override the<br />
automated process when transferring/accepting transferred cases,<br />
including cases that do not belong to the sending/receiving Local<br />
Office Site.<br />
6. The LRS shall transfer the alerts, reminders, and controls associated<br />
with a case, when a case is transferred.<br />
7. The LRS shall notify all workers and/or Service Providers associated<br />
with a case, when the case has transferred to another Local Office Site<br />
and/or service area.<br />
8. The LRS shall include a geographical mapping system that identifies if<br />
a case shall be assigned to a different location, either to a different<br />
Local Office Site or out <strong>of</strong> COUNTY.<br />
9. The LRS shall generate a transfer slip, as specified by COUNTY, for<br />
each case being transferred.<br />
10. The LRS shall support the transfer <strong>of</strong> the closed case to specialized<br />
files.<br />
11. The LRS shall prevent the transfer <strong>of</strong> cases to storage when there are<br />
open benefits or services in the case, as specified by COUNTY.<br />
12. The LRS shall generate, and mail to the applicant/recipient, a “Change<br />
in Worker” form, as appropriate by program, when cases are<br />
transferred or reassigned.<br />
LRS RFP - Attachment B (SOR) Page 47 November 30, 2007
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