TABLE OF CONTENTS - Department of Public Social Services

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Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 1448 1449 1450 1451 1452 1453 1454 1455 1456 1457 1458 1459 1460 1461 1462 1463 1464 1465 1466 1467 1468 1469 1470 1471 1472 1473 1474 1475 1476 1477 1478 1479 1480 1481 1482 1483 include the ability to transfer multiple cases from one Local Office Site to another and to record and assign each case in the receiving office. COUNTY’s business paradigm of case assignment and case transfer has expanded since the implementation of the existing LEADER System. The LRS shall accommodate multiple case assignment business models simultaneously. The LRS shall be able to identify multiple workers that may be assigned to a case in order to provide support to the case. 2.7.1 Case Assignment. 1. The LRS shall support individual case assigned to multiple files and to multiple workers, as specified by COUNTY. Some of these workers continue to provide services and support to a client after the traditional cash benefits, Food Stamp, and/or Medi-Cal cases have be closed. These shall include one or many workers assigned in combination for a case, including: a. Case maintenance workers; i. Traditional case-carrying workers (e.g., one case, one worker); ii. Bank file workers, where a group of workers supports a group of cases; iii. Change Center workers, where an individual worker or a group of workers supports specific functions, such as monthly reporting, but there is also an individual worker or a group of workers that supports other specific functions, such as Redeterminations and face-to-face interviews; iv. Redetermination/Recertification/Annual Agreement workers, where an individual worker or a group of workers completes all Redeterminations/Recertifications/Annual Agreements. and v. Call center workers, where a group of workers support, via changes reported by clients over the telephone, a large quantity of cases and work in concert with an individual worker or a group workers that provide follow-up activities and case maintenance functions, if required.; b. Case support workers; i. Homeless Case Manager workers that can be assigned to a case in order to provide special homeless services; ii. Homeless Locator workers that can be assigned to a case in order to provide home location services; LRS RFP - Attachment B (SOR) Page 44 November 30, 2007
Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 1484 1485 1486 1487 1488 1489 1490 1491 1492 1493 1494 1495 1496 1497 1498 1499 1500 1501 1502 1503 1504 1505 1506 1507 1508 1509 1510 1511 1512 1513 1514 1515 1516 1517 1518 1519 1520 1521 1522 1523 1524 iii. GAIN Services Workers that can be assigned to a case in order to provide employment services; iv. IHSS workers that can be assigned to IPW Medi-Cal cases where there is a relationship between the receipt of Medi-Cal benefits and IHSS; v. Social Workers that can be assigned to a case in order to provide special services; vi. COUNTY-contracted medical/mental health workers that can be assigned to a case in order to assist with processing SSI applications; vii. SSI/SSA workers that can be assigned to a case in order to provide special services; and viii. Child Welfare and Child Support Trust workers that can be assigned to a case to maintain trust funds. 2. The LRS shall assign cases to workers based on the location of the case and worker, the worker’s caseload, case type, aid program, language, and special criteria, as specified by COUNTY. 3. The LRS shall include a method for the automatic assignment of cases, both between workers or groups of workers and between Local Office Sites, as specified by COUNTY. 4. The LRS shall allow COUNTY-specified Users to override case assignments and reroute cases to another worker. 5. The LRS shall include the ability to assign a case to multiple workers for different roles, coverage, and/or responsibilities, and designated backup workers when appropriate. 6. The LRS shall include a method for tracking and maintaining the number of cases assigned to each file number. 7. The LRS shall include a method for tracking and maintaining the number of cases assigned to each individual worker or group of workers. 8. The LRS shall include a method for assigning, tracking, and maintaining a weighting factor for cases based on the aid program and case type (case credit) and shared responsibility if multiple workers are assigned to a case. LRS RFP - Attachment B (SOR) Page 45 November 30, 2007
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TABLE OF CONTENTS - Department of Public Social Services

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