TABLE OF CONTENTS - Department of Public Social Services

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Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 7744 7745 7746 7747 7748 7749 7750 7751 7752 7753 7754 7755 7756 7757 7758 7759 7760 7761 7762 7763 7764 7765 7766 7767 7768 7769 7770 7771 7772 7773 7774 7775 7776 7777 7778 7779 7780 7781 7782 25. The LRS helpdesk application shall allow tracking of pending Application Software Modifications and/or Enhancements and the anticipated date for implementing Application Software Modifications and/or Enhancements. 26. The LRS helpdesk application shall include the functionality to automatically close a trouble ticket after it has been resolved for a COUNTY-specified period of time. The system administrator shall have the ability to modify this time period. 27. The LRS helpdesk application shall allow COUNTY-specified Users to make parameter-driven searches. 28. The LRS helpdesk application shall include reporting tools with enough flexibility to allow COUNTY-specified Users to easily and quickly generate detailed reports based on a variety of parameterdriven criteria. 29. The LRS helpdesk application shall generate reports for online viewing, download, or printing, as specified by COUNTY-specified Users. 30. The LRS helpdesk application shall allow COUNTY-specified Users to download and save reports. 31. The LRS helpdesk application shall include flexible report sorting capability. 32. The LRS helpdesk application shall include a knowledge base that COUNTY-specified Users can search for solutions to common problems. 33. The LRS helpdesk application shall include online printable management reports regarding the status of production environment problems. 34. The LRS helpdesk application shall be available to an unlimited number of COUNTY-specified Users concurrently. 35. The LRS helpdesk application shall include an interface between CONTRACTOR helpdesk application and all applicable COUNTY helpdesk applications (e.g., DPSS, DCFS, ITD, ISD) in order to ensure that any information needed to report on, track, or resolve an LRS issue is identical and provided to all applicable helpdesk applications in real time. 3.7.4 Automated Change Tracking System (ACTS). 1. The LRS shall include an Automated Change Tracking System (ACTS) for the purpose of tracking all M&E Requests, M&E Proposals, and M&O Requests. LRS RFP - Attachment B (SOR) Page 218 November 30, 2007
Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 7783 7784 7785 7786 7787 7788 7789 7790 7791 7792 7793 7794 7795 7796 7797 7798 7799 7800 7801 7802 7803 7804 7805 7806 7807 7808 7809 7810 7811 7812 7813 7814 7815 7816 7817 7818 7819 7820 7821 2. The ACTS application shall be browser-based and accessible via the COUNTY-specified Users’ computing devices. 3. The ACTS application shall assign a unique ACTS-generated number that can be used to track each M&E Request, each M&E Proposal, and each M&O Request. 4. The ACTS application shall state the LRS component(s) for which each M&E Request, each M&E Proposal, and each M&O Request is being made. 5. The ACTS application shall include a brief description of each M&E Request, each M&E Proposal, and each M&O Request. 6. The ACTS application shall include the date(s) and levels of COUNTY and CONTRACTOR authorizations for each M&E Request, each M&E Proposal, and each M&O Request. 7. The ACTS application shall include the date each M&E Request, each M&E Proposal, and each M&O Request was sent to CONTRACTOR by COUNTY and the date it was acknowledged as received by CONTRACTOR. 8. The ACTS application shall include the estimated hours it will take CONTRACTOR to complete each M&E Request, each M&E Proposal, and each M&O Request. 9. The ACTS application shall state the projected target date for CONTRACTOR to complete each M&E Request, each M&E Proposal, and each M&O Request. 10. The ACTS application shall state the individual to whom CONTRACTOR has assigned each M&E Request, each M&E Proposal, and each M&O Request. 11. The ACTS application shall include ongoing updates as to the status of each M&E Request, each M&E Proposal, and each M&O Request, until the request is completed or closed, as determined by COUNTY. 12. The ACTS application shall state any hardware and operating software maintenance activities involved for each M&E Request, each M&E Proposal, and each M&O Request. 13. The ACTS application shall include a cost analysis component for each M&E Proposal. 14. The ACTS application shall include comments and additional recommendations for each M&E Request, each M&E Proposal, and each M&O Request. 15. The ACTS application shall include a completion date for each M&E Request, each M&E Proposal, and each M&O Request. LRS RFP - Attachment B (SOR) Page 219 November 30, 2007
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TABLE OF CONTENTS Los Angeles COUNT
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TABLE OF CONTENTS - Department of Public Social Services

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