TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
8403<br />
8404<br />
8405<br />
8406<br />
8407<br />
8408<br />
8409<br />
8410<br />
8411<br />
8412<br />
8413<br />
8414<br />
8415<br />
8416<br />
8417<br />
8418<br />
8419<br />
8420<br />
8421<br />
8422<br />
8423<br />
8424<br />
8425<br />
8426<br />
8427<br />
8428<br />
8429<br />
8430<br />
8431<br />
8432<br />
6. LRS TRAINING REQUIREMENTS:<br />
The LRS shall provide a comprehensive and quality LRS Training Plan designed<br />
and implemented to ensure that all COUNTY-specified Users are provided<br />
training, including a comprehensive understanding <strong>of</strong> the LRS that will enable<br />
them to pr<strong>of</strong>iciently perform their duties. The LRS Training Plan shall<br />
incorporate video conferencing, e-Learning, and traditional training methods<br />
including classroom training and a knowledge base reference tool. The LRS<br />
Training Plan shall be used in both LRS implementation and ongoing training by<br />
both CONTRACTOR and COUNTY. It is essential that the highest quality<br />
training be delivered to all COUNTY-specified Users.<br />
6.1 GENERAL TRAINING REQUIREMENTS.<br />
A key objective <strong>of</strong> the training requirements is that COUNTY-specified Users<br />
must be pr<strong>of</strong>icient in the use <strong>of</strong> LRS. The development <strong>of</strong> training must occur in<br />
concert with the LRS system development. One <strong>of</strong> the primary delivery methods<br />
for LRS training will be e-Learning modules that can be accessed from any<br />
workstation or laptop that can access the LRS by COUNTY-specified Users with<br />
appropriate security pr<strong>of</strong>iles and security access. COUNTY-specified Users will<br />
also be independently tested by COUNTY to ensure that CONTRACTORprovided<br />
training and materials is effective and that Users can retain learned<br />
material.<br />
The LRS training requirements during Phase 1 (Design/Development/<br />
Implementation Phase) include the following:<br />
1. The LRS shall include development and delivery <strong>of</strong> training materials for the<br />
LRS.<br />
2. The LRS shall include development and delivery <strong>of</strong> training materials in<br />
support <strong>of</strong> the Conversion and Archiving Plan and activities.<br />
3. The LRS shall not cause disruption to applicants/participants during training<br />
and conversion activities and schedules.<br />
4. The LRS shall include training which ensures the timely transition from<br />
training to actual use <strong>of</strong> the LRS for COUNTY-specified Users.<br />
LRS RFP - Attachment B (SOR) Page 251 November 30, 2007
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