TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
3550<br />
3551<br />
3552<br />
3553<br />
3554<br />
3555<br />
3556<br />
3557<br />
3558<br />
3559<br />
3560<br />
3561<br />
3562<br />
3563<br />
3564<br />
3565<br />
3566<br />
3567<br />
3568<br />
3569<br />
3570<br />
3571<br />
3572<br />
3573<br />
3574<br />
3575<br />
3576<br />
3577<br />
3578<br />
3579<br />
3580<br />
3581<br />
3582<br />
3583<br />
3584<br />
3585<br />
3586<br />
3587<br />
3588<br />
4. The LRS shall accommodate and generate State-mandated forms,<br />
notices, and NOAs that cannot be changed.<br />
5. The LRS shall collect and store the code, text, and the federal, State,<br />
and/or COUNTY manual section reference number for each reason<br />
and/or any possible combination <strong>of</strong> reasons for a proposed action and<br />
shall print the reason and the manual section reference number on each<br />
appropriate NOA.<br />
6. The LRS shall combine multiple actions within a single NOA,<br />
including all appropriate reasons for each proposed action taken, and<br />
shall include a single consolidated computation showing the net<br />
result(s) <strong>of</strong> all changes made by program or combination <strong>of</strong> programs,<br />
as specified by COUNTY.<br />
7. The LRS shall include reference to the local legal aid <strong>of</strong>fice and<br />
administrative hearing/appeals <strong>of</strong>fice on the reverse side <strong>of</strong> all NOAs.<br />
8. The LRS shall support case situations in which different eligibility<br />
factors are determined or changed which would cause conflicting<br />
NOAs and shall generate a single correspondence that reflects the net<br />
results <strong>of</strong> all individual or case changes/actions based on the final<br />
authorized actions <strong>of</strong> the day by program or combination <strong>of</strong> programs.<br />
9. The LRS shall use standard text for all notices, NOAs, forms, letters,<br />
stuffers, and flyers.<br />
10. The LRS shall allow COUNTY-specified Users to add comments to<br />
the standard NOA text for individual NOAs only when permitted by<br />
federal and State regulations and COUNTY policies.<br />
11. The LRS shall include standard word processing features for<br />
correspondence creation (e.g., insertion, text wrap, cut and paste,<br />
deletion, bold, underline, italics, font size).<br />
12. The LRS shall include a spell check routine for supported languages.<br />
13. The LRS shall record the User ID <strong>of</strong> COUNTY-specified Users who<br />
create or modify text and/or templates used for client correspondence.<br />
14. The LRS shall highlight any freeform text when displaying<br />
reproductions <strong>of</strong> notices, NOAs, forms, letters, stuffers, and flyers.<br />
15. The LRS shall pre-populate fields <strong>of</strong> notices, NOAs, forms, letters,<br />
stuffers, and flyers with designated applicant, participant, caregiver,<br />
sponsor, authorized representative, and/or any other entity’s<br />
information.<br />
16. The LRS shall include standard electronic templates for all notices,<br />
NOAs, forms, letters, stuffers, and flyers that can be easily maintained<br />
by non-technical COUNTY-specified Users.<br />
LRS RFP - Attachment B (SOR) Page 102 November 30, 2007
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