TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
3872<br />
3873<br />
3874<br />
3875<br />
3876<br />
3877<br />
3878<br />
3879<br />
3880<br />
3881<br />
3882<br />
3883<br />
3884<br />
3885<br />
3886<br />
3887<br />
3888<br />
3889<br />
3890<br />
3891<br />
3892<br />
3893<br />
3894<br />
3895<br />
3896<br />
3897<br />
3898<br />
3899<br />
3900<br />
3901<br />
3902<br />
3903<br />
3904<br />
3905<br />
3906<br />
3907<br />
3908<br />
14. The LRS shall allow COUNTY-specified Users to input that an alert<br />
or reminder has been reviewed and should be dispositioned by the<br />
LRS.<br />
15. The LRS shall produce reminders for COUNTY-specified Users when<br />
necessary action has not been taken on a case and shall warn<br />
COUNTY-specified Users <strong>of</strong> escalation if the appropriate action is not<br />
taken immediately.<br />
16. The LRS shall escalate reminders to supervisors when COUNTYspecified<br />
Users fail to take necessary action on a case after a<br />
COUNTY-specified time period.<br />
17. The LRS shall identify which alerts, reminders, and controls require<br />
response and cannot be deleted by COUNTY-specified Users without<br />
completing the response.<br />
18. The LRS shall route alerts, reminders, and controls to an alternate staff<br />
person when COUNTY-specified Users are not available because <strong>of</strong><br />
vacation, leave, regular day <strong>of</strong>f, or some other reason.<br />
19. The LRS shall maintain records <strong>of</strong> expected interface files to be<br />
received for reporting and shall alert COUNTY-specified Users when<br />
interface files are overdue or missing.<br />
20. The LRS shall include extensive filtering <strong>of</strong> alerts, reminders, and<br />
controls that allows Users to focus on a specific alert, reminder, or<br />
control.<br />
21. The LRS shall provide for the prioritization <strong>of</strong> all reminders in a<br />
unique and sequential manner, so that the exact priority <strong>of</strong> reminders<br />
and the order in which they must be worked is clearly understandable.<br />
22. The LRS shall allow Users based on security pr<strong>of</strong>ile to establish and<br />
save filtering criteria and rules for alerts, reminders, and controls for<br />
future User sessions and/or as a default.<br />
2.19.3 Controls.<br />
1. The LRS shall include the ability to control for future case action(s).<br />
2. The LRS shall control for the return <strong>of</strong> missing, unverified, and/or<br />
interim verification.<br />
3. The LRS shall control for the return <strong>of</strong> all forms issued to the<br />
applicant/participant that are required for eligibility determination.<br />
4. The LRS shall set controls for required appointments and take<br />
appropriate action based on program-specific and regulatory rules if<br />
appointments are missed.<br />
LRS RFP - Attachment B (SOR) Page 111 November 30, 2007
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