TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
1525<br />
1526<br />
1527<br />
1528<br />
1529<br />
1530<br />
1531<br />
1532<br />
1533<br />
1534<br />
1535<br />
1536<br />
1537<br />
1538<br />
1539<br />
1540<br />
1541<br />
1542<br />
1543<br />
1544<br />
1545<br />
1546<br />
1547<br />
1548<br />
1549<br />
1550<br />
1551<br />
1552<br />
1553<br />
1554<br />
1555<br />
1556<br />
1557<br />
1558<br />
1559<br />
1560<br />
1561<br />
1562<br />
9. The LRS shall allow COUNTY-specified Users to freeze case<br />
assignments for a file number, worker, unit, section, or <strong>of</strong>fice.<br />
10. The LRS shall allow COUNTY-specified Users to reassign cases.<br />
11. The LRS shall include a method for recording, tracking, and assigning<br />
applications to intake workers based on criteria that include:<br />
a. The worker’s working days and hours, including lunch hour,<br />
regular days <strong>of</strong>f, and vacation;<br />
b. The types <strong>of</strong> intakes that may be assigned to the worker for each<br />
day, including program type and special indicators;<br />
c. The worker’s language skills in accordance with any labor<br />
agreements and/or COUNTY-specified requirements;<br />
d. The worker’s total percent <strong>of</strong> cases assigned, in accordance with<br />
labor agreements and/or caseload assignment requirements specific<br />
to COUNTY; and<br />
e. Special criteria.<br />
12. The LRS shall include a method for adding, changing, or deleting<br />
intake assignments at any point during the day.<br />
13. The LRS shall automatically remove case credit from a worker after<br />
the case has been terminated for a COUNTY-specified number <strong>of</strong><br />
days.<br />
14. The LRS shall include a method for cases to be assigned to a holding<br />
file where cases can be maintained by designated workers when there<br />
is no worker assigned to a caseload.<br />
15. The LRS shall be designed to support both specialized and generic<br />
case workers for case maintenance for all programs.<br />
2.7.2 Case Transfers.<br />
COUNTY has expanded its services to the public and requires a robust<br />
case transfer process. Specialized <strong>of</strong>fices that have been created in order<br />
to handle specific types <strong>of</strong> cases for large geographic areas up to and<br />
including Los Angeles County as a whole shall be considered in the design<br />
<strong>of</strong> the case transfer system. Some <strong>of</strong> these <strong>of</strong>fices may or may not have<br />
application processing and will need to have their caseloads replenished<br />
from application processing at other <strong>of</strong>fices.<br />
LRS RFP - Attachment B (SOR) Page 46 November 30, 2007
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