TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
7453<br />
7454<br />
7455<br />
7456<br />
7457<br />
7458<br />
7459<br />
7460<br />
7461<br />
7462<br />
7463<br />
7464<br />
7465<br />
7466<br />
7467<br />
7468<br />
7469<br />
7470<br />
7471<br />
7472<br />
7473<br />
7474<br />
7475<br />
7476<br />
7477<br />
7478<br />
7479<br />
7480<br />
7481<br />
7482<br />
7483<br />
7484<br />
7485<br />
7486<br />
7487<br />
7488<br />
7489<br />
7490<br />
7491<br />
7492<br />
7493<br />
7494<br />
7495<br />
7496<br />
7497<br />
12. Daily Unbounded Search Response Time: The LRS shall have a<br />
response time for ninety-five percent (95%) <strong>of</strong> transactions to display a<br />
record or records <strong>of</strong> an unbounded search result set <strong>of</strong> six (6) seconds<br />
or less each day. The response time percentage shall be determined by<br />
transactional sample methodology. The Transaction Response Time<br />
percentage shall be determined in accordance with the following<br />
formula: Transaction Response Time % = 100 X ((A – B) / A); A =<br />
the number <strong>of</strong> transactions in the Transaction Sample; B = the number<br />
<strong>of</strong> transactions in the Transaction Sample that exceeded six (6)<br />
seconds (e.g., a non-specific indexed search for a person by his last<br />
name).<br />
13. Daily Local Print Initiation (Font Resident on Printer Firmware)<br />
Response Time: The LRS shall have a response time for ninety-five<br />
percent (95%) <strong>of</strong> transactions to perform local print initiation (font<br />
resident on printer firmware) <strong>of</strong> two (2) seconds or less each day. The<br />
measurement <strong>of</strong> local print initiation response time begins when a<br />
command to print a page, screen, standard report, notice, form, letter,<br />
warrant, or other document is issued and ends when the page, screen,<br />
standard report, notice, form, letter, warrant, or other document is at<br />
the Gateway and is under the control <strong>of</strong> LAnet/EN on it’s way to the<br />
correct print queue. The response time percentage shall be determined<br />
by transactional sample methodology. The Transaction Response Time<br />
percentage shall be determined in accordance with the following<br />
formula: Transaction Response Time % = 100 X ((A – B) / A); A =<br />
the number <strong>of</strong> transactions in the Transaction Sample; B = the number<br />
<strong>of</strong> transactions in the Transaction Sample that exceeded two (2)<br />
seconds.<br />
14. Daily Local Print Initiation (Font Download) Response Time: The<br />
LRS shall have a response time for ninety-five percent (95%) <strong>of</strong><br />
transactions to perform local print initiation for printing that requires<br />
the downloading <strong>of</strong> a font because the font is not resident on the<br />
printer firmware (excludes downloading a barcode font), <strong>of</strong> seven (7)<br />
seconds or less each day. The measurement <strong>of</strong> local print initiation<br />
response time begins when a command to print a page, screen,<br />
standard report, notice, form, letter, warrant, or other document is<br />
issued and ends when the page, screen, standard report, notice, form,<br />
letter, warrant, or other document is at the Gateway and is under the<br />
control <strong>of</strong> LAnet/EN on it’s way to the correct print queue. The<br />
response time percentage shall be determined by transactional sample<br />
methodology. The Transaction Response Time percentage shall be<br />
determined in accordance with the following formula: Transaction<br />
Response Time % = 100 X ((A – B) / A); A = the number <strong>of</strong><br />
LRS RFP - Attachment B (SOR) Page 211 November 30, 2007
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