TABLE OF CONTENTS - Department of Public Social Services

Los Angeles COUNTY
Department of Public Social Services
LEADER Replacement System (LRS)
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the number of transactions in the Transaction Sample; B = the number
of transactions in the Transaction Sample that exceeded ten (10)
seconds. Without limiting COUNTY Project Director’s right to
approve or modify which reports shall be included in the Transaction
Sample, the Transaction Sample shall initially include:
a. Local Office Site management reports;
b. Local Office Site performance reports;
c. LRS performance reports; and
d. LRS operations reports.
19. Monthly Deficiency Notification Response Time: CONTRACTOR
shall, within one (1) hour of discovery, notify COUNTY Project
Director and other COUNTY-designated staff of any Deficiency that
may have an adverse effect on the operation or performance of the
LRS, ninety-nine point five percent (99.5%) of the time each calendar
month. At the sole discretion of COUNTY Project Director, a written
report on the Deficiency, and a corrective action plan may be required
to be provided by CONTRACTOR to COUNTY within two (2)
working days. The Monthly Deficiency Notification Response Time
percentage shall be determined in accordance with the following
formula: Monthly Deficiency Notification Response Time % = 100 X
((A – B) / A); A = the number of Deficiencies discovered in the
calendar month; B = the number of Deficiencies discovered in the
calendar month where the notification to COUNTY Project Director
exceeded one (1) hour.
20. Monthly M&E Request Response Time: CONTRACTOR shall
respond with an M&E Proposal for an M&E Request within ten (10)
working days of CONTRACTOR’s receipt of the M&E Request from
COUNTY, ninety-eight percent (98%) of the time each calendar
month. The Monthly M&E Request Response Time percentage shall
be determined in accordance with the following formula: Monthly
M&E Request Response Time % = 100 X ((A – B) / A); A = the total
of number of M&E Proposals due in the calendar month plus any
M&E Proposals that were due in prior calendar months and are still
pending; B = the total of number of pending M&E Proposals that
exceed the ten (10) working day M&E Request response time.
21. Monthly M&O Request Response Time: CONTRACTOR shall
provide a written response to an M&O Request, including hours by
staff resource, within ten (10) working days of CONTRACTOR’s
receipt of the M&O Request from COUNTY, ninety-eight percent
(98%) of the time each calendar month. The Monthly M&O Request
Response Time percentage shall be determined in accordance with the
LRS RFP - Attachment B (SOR) Page 213 November 30, 2007