TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
TABLE OF CONTENTS - Department of Public Social Services
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Los Angeles COUNTY<br />
<strong>Department</strong> <strong>of</strong> <strong>Public</strong> <strong>Social</strong> <strong>Services</strong><br />
LEADER Replacement System (LRS)<br />
436<br />
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5. The LRS shall allow COUNTY-specified Users to suppress the<br />
generation or printing <strong>of</strong> notices, invoices, reports, and other materials,<br />
based on COUNTY-specified parameters, without interrupting the<br />
business process flow and retaining specific processing information.<br />
6. The LRS shall support reports distributed through a report server that<br />
displays reports available to COUNTY-specified Users and allows the<br />
User(s) to select, view, and/or locally print a report. The distribution <strong>of</strong><br />
reports shall include both standard reports, as well as reports that are in<br />
electronic format (using COUNTY-specified version <strong>of</strong> the Micros<strong>of</strong>t<br />
Office suite format) for User sorting and modification.<br />
7. The LRS shall support the local printing <strong>of</strong> checks, warrants, vouchers,<br />
receipts, and all client correspondence, including notices and forms.<br />
8. The LRS shall allow COUNTY-specified Users to print selected text<br />
from online Help manuals and/or online program policies and<br />
procedures.<br />
2.2 TRAFFIC LOG:<br />
The traffic log process automates the recording and tracking <strong>of</strong> all public contacts,<br />
whether by person, telephone, mail, or other means <strong>of</strong> contact. Tracking and<br />
management <strong>of</strong> contacts is a sensitive component <strong>of</strong> COUNTY’s public relations.<br />
The LRS shall provide an automated tracking system to enter contacts, including<br />
the purpose <strong>of</strong> each contact, and COUNTY’s response to each contact. COUNTY<br />
requires innovative solutions to problems associated with monitoring a high<br />
volume <strong>of</strong> waiting room traffic, telephone calls, and other contacts. The LRS<br />
shall include alternative state-<strong>of</strong>-the-art solutions to automate this process in order<br />
to ensure that the public is served in a prompt and efficient manner.<br />
In addition to the customer service considerations, the traffic log shall capture all<br />
contacts, dates, times, and reasons for the contacts, including:<br />
• Traffic in the traditional <strong>of</strong>fice setting<br />
• Outreach User contacts in both fixed and non-fixed locations<br />
• Non-DPSS COUNTY Users<br />
• Non-COUNTY agencies<br />
• General public contacts, including e-Government, and LRS Application<br />
S<strong>of</strong>tware functions to which the general public may have access<br />
LRS RFP - Attachment B (SOR) Page 16 November 30, 2007
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