TABLE OF CONTENTS - Department of Public Social Services

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Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 7498 7499 7500 7501 7502 7503 7504 7505 7506 7507 7508 7509 7510 7511 7512 7513 7514 7515 7516 7517 7518 7519 7520 7521 7522 7523 7524 7525 7526 7527 7528 7529 7530 7531 7532 7533 7534 7535 7536 7537 7538 7539 7540 7541 7542 transactions in the Transaction Sample; B = the number of transactions in the Transaction Sample that exceeded seven (7) seconds. 15. Monthly Prime Business Hours Availability of LRS Non-Production Environments: The LRS non-production environments shall be available for all online and batch functions for all COUNTY-specified Users ninety-eight percent (98%) of the time during Prime Business Hours each calendar month. The percentage of availability shall be determined in accordance with the following formula: Availability % = 100 X ((A– B) / A); A = the measurement period which is Prime Business Hours for each day in the calendar month expressed in minutes; B = the number of the minutes in the measurement period that any LRS non-production environment was not available (these are unduplicated minutes, if two (2) non-production environments were not available for the same five (5) minutes, then that time period would count as five (5) minutes). 16. Daily Prime Business Hours Availability of LRS Training Environments: The LRS training environments shall be available for all online and batch functions for all COUNTY-specified Users ninetyfive percent (95%) of the time during Prime Business Hours each day. The percentage of availability shall be determined in accordance with the following formula: Availability % = 100 X ((A– B) / A); A = the measurement period which is Prime Business Hours for each day expressed in minutes; B = the number of the minutes in the measurement period that any LRS training environment was not available. 17. Daily Peak Usage Hours Internet Response Time: The LRS shall have a response time for ninety-five percent (95%) of Internet transactions of ten (10) seconds or less during Peak Usage Hours each day. The response time percentage shall be determined by transactional sample methodology. The Internet Transaction Response Time percentage shall be determined in accordance with the following formula: Internet Transaction Response Time % = 100 X ((A – B) / A); A = the number of transactions in the Transaction Sample; B = the number of transactions in the Transaction Sample that exceeded ten (10) seconds. 18. Daily Peak Usage Hours Standard Report Response Time: The LRS shall have a response time for ninety-five percent (95%) of standard report transactions of ten (10) seconds or less during Peak Usage Hours each day. The response time percentage shall be determined by transactional sample methodology. The Transaction Response Time percentage shall be determined in accordance with the following formula: Transaction Response Time % = 100 X ((A – B) / A); A = LRS RFP - Attachment B (SOR) Page 212 November 30, 2007
Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 7543 7544 7545 7546 7547 7548 7549 7550 7551 7552 7553 7554 7555 7556 7557 7558 7559 7560 7561 7562 7563 7564 7565 7566 7567 7568 7569 7570 7571 7572 7573 7574 7575 7576 7577 7578 7579 7580 7581 7582 7583 7584 7585 7586 7587 the number of transactions in the Transaction Sample; B = the number of transactions in the Transaction Sample that exceeded ten (10) seconds. Without limiting COUNTY Project Director’s right to approve or modify which reports shall be included in the Transaction Sample, the Transaction Sample shall initially include: a. Local Office Site management reports; b. Local Office Site performance reports; c. LRS performance reports; and d. LRS operations reports. 19. Monthly Deficiency Notification Response Time: CONTRACTOR shall, within one (1) hour of discovery, notify COUNTY Project Director and other COUNTY-designated staff of any Deficiency that may have an adverse effect on the operation or performance of the LRS, ninety-nine point five percent (99.5%) of the time each calendar month. At the sole discretion of COUNTY Project Director, a written report on the Deficiency, and a corrective action plan may be required to be provided by CONTRACTOR to COUNTY within two (2) working days. The Monthly Deficiency Notification Response Time percentage shall be determined in accordance with the following formula: Monthly Deficiency Notification Response Time % = 100 X ((A – B) / A); A = the number of Deficiencies discovered in the calendar month; B = the number of Deficiencies discovered in the calendar month where the notification to COUNTY Project Director exceeded one (1) hour. 20. Monthly M&E Request Response Time: CONTRACTOR shall respond with an M&E Proposal for an M&E Request within ten (10) working days of CONTRACTOR’s receipt of the M&E Request from COUNTY, ninety-eight percent (98%) of the time each calendar month. The Monthly M&E Request Response Time percentage shall be determined in accordance with the following formula: Monthly M&E Request Response Time % = 100 X ((A – B) / A); A = the total of number of M&E Proposals due in the calendar month plus any M&E Proposals that were due in prior calendar months and are still pending; B = the total of number of pending M&E Proposals that exceed the ten (10) working day M&E Request response time. 21. Monthly M&O Request Response Time: CONTRACTOR shall provide a written response to an M&O Request, including hours by staff resource, within ten (10) working days of CONTRACTOR’s receipt of the M&O Request from COUNTY, ninety-eight percent (98%) of the time each calendar month. The Monthly M&O Request Response Time percentage shall be determined in accordance with the LRS RFP - Attachment B (SOR) Page 213 November 30, 2007
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LEADER REPLACEMENT SYSTEM Request f
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TABLE OF CONTENTS Los Angeles COUNT
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Los Angeles COUNTY Department of Pu
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TABLE OF CONTENTS - Department of Public Social Services

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