TABLE OF CONTENTS - Department of Public Social Services

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Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 7320 7321 7322 7323 7324 7325 7326 7327 7328 7329 7330 7331 7332 7333 7334 7335 7336 7337 7338 7339 7340 7341 7342 7343 7344 7345 7346 7347 7348 7349 7350 7351 7352 7353 7354 7355 7356 7357 7358 7359 7360 7361 7362 COUNTY, in its sole discretion, may change at any time any transactional sample or methodology employed for determining CONTRACTOR’s compliance with any performance requirement. 1. Daily Peak Usage Hours Availability: The LRS shall be available for all online functions for all Users ninety percent (90%) of the time during Peak Usage Hours each day. The percentage of availability shall be determined in accordance with the following formula: Availability % = 100 X ((A – B) / A); A = the measurement period which is Peak Usage Hours for a day expressed in minutes; B = the number of the minutes in the measurement period that the LRS is not available. 2. Monthly Prime Business Hours Availability: The LRS shall be available for all online functions for all Users ninety-nine percent (99%) of the time during Prime Business Hours each calendar month. The percentage of availability shall be determined in accordance with the following formula: Availability % = 100 X ((A – B) / A); A = the measurement period which is Prime Business Hours for each day in the calendar month expressed in minutes; B = the number of the minutes in the measurement period that the LRS is not available. 3. Daily Peak Usage Hours ED/BC Response Time: The LRS shall have a response time for ninety-five percent (95%) of ED/BC transactions of three (3) seconds or less during Peak Usage Hours each day. The response time shall be determined by transactional sample methodology. Each ED/BC transaction shall be up to four (4) months of eligibility calculations, and each additional four (4) months (or less than four (4) months for the final transaction) of eligibility calculations shall be a separate ED/BC transaction. The Transaction Response Time percentage shall be determined in accordance with the following formula: Transaction Response Time % = 100 X ((A – B) / A); A = the number of transactions in the Transaction Sample; B = the number of transactions in the Transaction Sample that exceeded three (3) seconds (e.g., an eleven (11) month ED/BC eligibility calculation would count as three (3) ED/BC transactions). 4. Daily Peak Usage Hours Screen to Screen Navigation Response Time: The LRS shall have a response time for ninety-five percent (95%) of screen to screen navigation transactions of two (2) seconds or less during Peak Usage Hours each day. The response time shall be determined by transactional sample methodology. The Transaction Response Time percentage shall be determined in accordance with the following formula: Transaction Response Time % = 100 X ((A – B) / LRS RFP - Attachment B (SOR) Page 208 November 30, 2007
Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 7363 7364 7365 7366 7367 7368 7369 7370 7371 7372 7373 7374 7375 7376 7377 7378 7379 7380 7381 7382 7383 7384 7385 7386 7387 7388 7389 7390 7391 7392 7393 7394 7395 7396 7397 7398 7399 7400 7401 7402 7403 7404 7405 7406 7407 A); A = the number of transactions in the Transaction Sample; B = the number of transactions in the Transaction Sample that exceeded two (2) seconds (e.g., moving from one screen and viewing data, with or without data update, to another screen). 5. Daily Batch Production Jobs Completion: The LRS shall have ninetyeight percent (98%) of the daily batch production jobs completed by 6:00 a.m., Pacific Time, the next day. The daily batch production jobs completion percentage shall be determined in accordance with the following formula: Daily Batch Production Jobs Completion % = 100 X ((A – B) / A); A = the number of normal daily batch production jobs scheduled; B = the number of normal daily batch production jobs that failed to successfully complete on time. The normal daily batch production jobs list and schedule and any modification thereof shall require the approval of COUNTY Project Director. 6. Monthly Off Prime Business Hours Availability: The LRS shall be available for all online functions for all Users ninety-eight percent (98%) of the time during Off Prime Business Hours each calendar month. The percentage of availability shall be determined in accordance with the following formula: Availability % = 100 X ((A – B) / A); A = the measurement period which is Off Prime Business Hours for each day in the calendar month expressed in minutes; B = the number of the minutes in the measurement period that the LRS production environment, or any other environment that supports the production environment, is not available (e.g., simulation or e- Learning functions may be supported from an environment other than production). 7. Daily Off Prime Business Hours ED/BC Response Time: The LRS shall have a response time for ninety-five percent (95%) of ED/BC transactions of five (5) seconds or less during Off Prime Business Hours each day. The response time shall be determined by transactional sample methodology. Each ED/BC transaction shall be up to four (4) months of eligibility calculations, and each additional four (4) months (or less than four (4) months for the final transaction) of eligibility calculations shall be a separate ED/BC transaction. The Transaction Response Time percentage shall be determined in accordance with the following formula: Transaction Response Time % = 100 X ((A – B) / A); A = the number of the transactions in the Transaction Sample; B = the number of transactions in the Transaction Sample that exceeded five (5) seconds (e.g., an eleven (11) month ED/BC eligibility calculation would count as three (3) ED/BC transactions). LRS RFP - Attachment B (SOR) Page 209 November 30, 2007
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LEADER REPLACEMENT SYSTEM Request f
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TABLE OF CONTENTS Los Angeles COUNT
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Los Angeles COUNTY Department of Pu
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TABLE OF CONTENTS - Department of Public Social Services

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