TABLE OF CONTENTS - Department of Public Social Services

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Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 4532 4533 4534 4535 4536 4537 4538 4539 4540 4541 4542 4543 4544 4545 4546 4547 4548 4549 4550 4551 4552 4553 4554 4555 4556 4557 4558 4559 4560 4561 4562 4563 4564 4565 4566 4567 4568 6. The LRS shall not archive COUNTY-specified exception cases, including: a. Audit or survey activities; b. Involved in fraud investigations; c. Court actions; d. Child support activities; and e. Collection activities. 7. The LRS shall identify, retrieve, and move to production archived LRS Data that meet COUNTY-specified exception case criteria. 8. The LRS shall identify those cases which have criteria that make them exceptions to archive. 9. The LRS shall allow COUNTY-specified Users to override archive criteria. 10. The LRS shall include the ability to retain the information necessary to determine lifetime assistance for an individual. 2.26.2 Archive LRS Data. 1. The LRS shall include the ability to access cases from archive storage within twenty-four (24) hours from the time of request. 2. The LRS shall retrieve archive and historical LRS Data in a format that can be used with the current LRS Data in the production environment. 3. The LRS shall store all benefit, case notes, documentation of actions, budget, and issuance history, online for a period of time specified by COUNTY, after which such LRS Data should be transferred to an alternative storage solution which can be accessed for retrieval if it becomes necessary. 4. The LRS shall include an alternative storage solution that is designed for indefinite storage. 5. The LRS shall include retention periods that can be easily maintained and modified by COUNTY-specified Users. 6. The LRS shall include the ability to reconstruct a case and issue the appropriate benefits based on the rules and regulations in effect at any specified point-in-time. 7. The LRS shall not archive any case and/or individual LRS Data that is currently active or whose status meets any of the exceptions. 8. The LRS shall clearly identify archived cases and/or individual LRS Data to COUNTY-specified Users. LRS RFP - Attachment B (SOR) Page 130 November 30, 2007
Los Angeles COUNTY Department of Public Social Services LEADER Replacement System (LRS) 4569 4570 4571 4572 4573 4574 4575 4576 4577 4578 4579 4580 4581 4582 4583 4584 4585 4586 4587 4588 4589 4590 4591 4592 4593 4594 4595 4596 4597 4598 4599 4600 4601 4602 9. The LRS shall provide COUNTY-specified Users with a method to request the retrieval of archived LRS Data. 2.27 E-GOVERNMENT: Consistent with COUNTY’s mission and philosophy, as well as COUNTY information technology initiatives and business automation plans, the LRS shall maximize its utilization and improve service delivery by using Web technologies to extend services to the general public, authorized Vendors, and select external stakeholders. For example, the LRS shall include Web-based tools for a member of the general public to complete self-screening questionnaires, apply for benefits, inquire about the status of benefits, self-report changes, and complete annual Redeterminations, Recertifications, and Annual Agreements, all in a setting that is convenient and private for the individual. The LRS shall also include appropriate resource information and materials to members of the general public, including the ability to view and/or print materials and forms germane to individual needs. All features in support of e-Government shall be available via secure browser access with LRS Data views defined by the role(s) assigned to the User that establish appropriate controls on LRS Data access. 2.27.1 Online Features. 1. The LRS shall provide information in English and all threshold languages, to members of the general public who access the LRS via the Internet. 2. The LRS shall allow individuals and families, via a secure and confidential Internet connection, and with complete anonymity if so desired, to quickly and easily identify federal, State, COUNTY, and other locally administered programs and services for which they may be eligible through the use of eligibility self-screening programs. 3. The LRS shall generate a list of required verification at the end of the self-screening process that the potential applicant can use as a guideline. 4. The LRS shall allow individuals and families to apply for benefits via a secure and confidential Internet connection. 5. The LRS shall allow for automatic transfer of information entered during self-screening to the application screens, eliminating the necessity for the applicant to re-enter information. LRS RFP - Attachment B (SOR) Page 131 November 30, 2007
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